What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage (under Collision Damage Waiver) or theft (under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.

How can I add an additional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applies to the additional driver. The additional driver is supposed to present the required licence document along with the main driver at pickup.

Car Hire Help - Frequently Asked Questions

Call us

Customer representatives are available 24/7 on phone to answer your questions and promptly respond to your concerns.

If you already have a confirmed booking, please contact us using the numbers (non toll-free):

When calling, please provide your booking reference number or your service code#9123037260 so we can assist you more efficiently.
From United States : +1-8007618913
From Canada : +1-2897685366
From United Kingdom : +44-2035140670
From Japan : +81 3-4578-4029
From Argentina : +54-2657459025
From Chile : +56-226665927
From Colombia : +57-6017940262
From Mexico : +52-7449800692
From New Zealand : +64-99508740
From Peru : +51-17009061
From Switzerland : +41-445514539
From Thailand : +66-25088458
From Singapore : +65-31585008
From Australia : +61-1800-507-258
From Turkey : +90-850-390-7486
From Italy : +39-800729010
From Portugal : +351-304500663
From Brazil : +55-6140426960
From France : +33-970019487
From Israel : +972-23752163
From Germany : +49 6107 6353100
From China : +86-1089171020
From South Korea (Domestic calls only) : 00308 491 0209
From other countries or regions : +1-8007618913
Please be sure to have the Reference Number and the email address used to make your booking handy before you contact our team. View your booking
Billing Address: Registered office: Trinity House, Charleston Road, Ranelagh, Dublin 6, Ireland

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Please kindly inform us about the details of your car hire company and we'll get in touch to discuss your inquiry.

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For press inquiries or more details on our website, please send an email to media@qeeq.com

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