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Last updated on: April 29, 2025
72Rental Locations
32Airport Locations
Map View of Car Rental Locations in Taipei(China)
IWS
9.4/10
SHANGDAOZUCHE
8.9/10
Goodcars
6.3/10
Chailease
9.1/10
Hertz
9.0/10
PONY
9.4/10
JT
9.0/10
Holiday
9.1/10
Gipin Car
9.1/10
Budget
8.0/10
AVIS
8.4/10
HOTAI
8.4/10
CARPLUS
9.7/10
OK Car
9.6/10
Reviewed: April 17, 2025
Excellent! I rented a car from the same store before the pandemic. The vehicle was new and well-maintained.
Reviewed: January 10, 2025
Otherwise good, but weird thing with the Credit card as they copy the details. Usually rental companies just Block an amount on your card.
Reviewed: January 10, 2025
The customer service staff were very polite and provided detailed explanations. From the start of the booking, they sent guidance and location details through a chat tool, which was very convenient. Returning the car was simple—you just drive to the airport parking lot and provide the parking spot number. However, the vehicle was old, dirty, had multiple exterior scratches, and the interior was also unclean. The dashboard had a persistent yellow tire pressure warning light. The tires weren't even from the same brand, which felt unreliable. I rented a Toyota Sienta, but received an outdated second-generation model that differed from the website photos, so be cautious. The infant car seat was completely unacceptable—hard, with no soft parts, lacking ISOFIX, and secured with a seatbelt. It was very uncomfortable and seemed unsafe. I strongly recommend avoiding this and bringing your own car seat.
Reviewed: July 11, 2024
The service was alright, they answered all my questions and were very accommodating. The car was pretty good too.
Reviewed: January 8, 2025
車は期待通りの内容であった。Google MAPを使用できるようスマホの固定台がダッシュボードにつけられていたのはありがたかった。良いサービスである。時間に遅れたせいもあるが、スタッフが一人で対応しており、前の客の対応が終わるのを待ったため車両の貸し出しまで 30分くらい待たされた。前の客の手続きが終わり順番が回ってきてからの対応は手際が良かった。対応も親切であった。
Reviewed: December 22, 2024
The vehicle models were different from the reservation, the cars were old, and public parking spaces were hard to find.
Reviewed: August 27, 2024
All processes were completed online; you can pick up the car directly from the parking lot without visiting the office. Very efficient.
Reviewed: January 3, 2025
Overall, it was very good. It would be better if the car was cleaner.
Reviewed: October 23, 2024
The service was very attentive, but the car lacked some functionalities such as a reverse radar and cruise control.
Reviewed: November 19, 2023
Pick up was a bit confusing because there was no counter at Airport. I ended up at info-desk. At rental-office everything went above expectations. Very important: no hassle over upgrades and I got the car I wanted!! Outside we did a walk-around for damage and the most important functions of the car were explained. Good service!
Reviewed: January 5, 2023
台北駅構内で借りましたが、Hertzの固定店舗があるわけでなく指定場所にスタッフが待機しているスタイルのようです。また日本語がわかるスタッフさんがいなかったので翻訳アプリを介してやりとりしたので車に乗れるようになるまで時間がかかりました。スタッフさんが頑張って対応してくれたのは好印象でした。また利用したいです。
Reviewed: January 11, 2024
The overall experience with PONY was truly enjoyable. The car's exceptional condition, being less than a year old, added to the satisfaction of the rental. Exploring the impressive features of the vehicle heightened the overall experience. The seamless process of picking up and returning the car contributed to the convenience of the rental service. Notably, the absence of forceful upselling for additional services, such as insurance, was appreciated. I am confident in saying that I look forward to future rentals with PONY based on this positive encounter. We were so satisfied with the car conditions and given that it has travelled with us for 19 days, we decided to give it a car wash at the end as our token of appreciation.
Reviewed: October 19, 2019
The person in charge was on time on arrival to airport. He was very pleasant and friendly in attending to our request etc: clip for phone used for navigation, charger port in car, and was very detail in teaching us how to use the car . return process was very fast and he took us to the mrt station in airport as well .. thanks for making out taiwan trip wondeful.. car was great
Reviewed: August 20, 2019
The Taiwanese staff were very nice and professional. Our car broke down halfway, and even though it was after business hours, they quickly contacted a repair shop and solved the problem.
Reviewed: August 11, 2019
Récupération difficile par téléphone (pas de puce à l'arrivée) avec un correspondant ne parlant pas anglais
Reviewed: June 10, 2020
Very satisfied, the staff were very helpful, the entire process was handled online.
Reviewed: September 18, 2019
In the accident, I accidentally scratched the car a little, but the car rental company opened a large amount of compensation, because the credit card has copied my information when taking the car, the staff did not come to check when the car was returned, only told me to stop Stop in the parking lot, then tell them the location and take a photo. Finally, back to my country, the car rental company brushed a huge amount of compensation, and the damage was not seen at the time. I was forced to pay under the pressure. 在意外中，不小心把車子刮花了一點，但租車公司卻開大額賠償金額，因信用卡在拿車時己複製我的資料，還車時工作人員沒有來檢查，只叫我在停子停在停車場，然後把位置告訴他們和拍照。最後回到我的國家，租車公司卻刷了巨額賠償金，而損壞部分是我當時沒看到的。在強迫下無奈付了。
Reviewed: May 4, 2019
Did not get a vios but Toyota sienta. Is OK with me since the same capacity. Easy to communicate with them as they also use Whatsapps. Good respond.
Reviewed: September 4, 2019
The car pickup process was average and somewhat rigid. They immediately laid down three major rules about driving in Taiwan, which felt quite blunt. Then they complained about the poor manners of some previous mainland Chinese customers, which had caused them losses. This was their reason for not having full-tank returns. I was given a Toyota with the fuel light on, despite being promised a Nissan. No mention of changing the car model. Also, I was told that mainland Chinese customers wouldn't be able to use the onboard navigation because of pinyin. I didn't buy it and eventually figured out handwriting input myself. The dropoff process with the lady was much better, very friendly and talkative. Overall, it wasn't bad.
Reviewed: August 20, 2019
The price is relatively high, which is a bit painful.
Reviewed: November 19, 2019
Friendly staff, personalized service. Sent me information on driving in Taiwan.
Reviewed: September 17, 2019
The car had the smoking smell. I hate that. The rest is quite good.
Reviewed: January 8, 2020
I was able to drive brand new car with only 200km according to the odometer.
Reviewed: July 2, 2019
Car received was not Volkswagen Polo, but similar (Ford). Difficult to find the service desk. Overall happy with the service and car.
Reviewed: December 19, 2019
The mileage was on the high side 65,000+ kms. We asked for a lower one and the staff accommodated our request. The mileage was still higher than our expectation and past experience however (30,000+ kms). The car functioned well however. Overall, we are satisfied.
Reviewed: August 20, 2019
Picking up and returning the car was extremely convenient
Reviewed: October 7, 2018
The car had almost no fuel when we picked it up. They told us to return it with the same amount of fuel. Seriously??? How could I risk driving until the fuel runs out? Running out of fuel on the road is a serious issue. This made us spend extra time finding a gas station and refueling before our trip. It was exhausting. When we returned the car with half a tank left, we were told we couldn’t get a refund. Fine, I expected that. Total waste of money.
Reviewed: August 13, 2018
Like: Ww collected the car in Taipei. It was not at low mileage but in peefect conditions anyway. No issues to drive on the mountains. Staff was friendly and made some effort to communicate in English
Dislike: Automatic gear sometimes did not play well in steep climbs. Requested but not get the navigator.
Reviewed: May 21, 2017
I was told to return the car before 8:30 PM, but before their closing time, they told me they had an appointment and were leaving early. I was already near the return location but couldn't find the exact spot. When I called, they said they had already left and asked me to go to a different location, wasting nearly an hour of my time. The customer service told me to wait in the parking lot, and after over 20 minutes, no one showed up. The company's phone was unanswered, so I had to call the main office to file a complaint. Eventually, I managed to return the car, but it took over two hours! The car had scratches everywhere, and the rear light was broken and fixed with glue. Make sure to check the car thoroughly when picking it up!
Reviewed: July 1, 2018
Like: I drived more than 1000 km for three days and got no any problem with the car
Dislike: Maybe they must give some fragrance on the car
Reviewed: June 30, 2018
Like: The car is clean and good condition
Dislike: the car park is expensive and hard to find
Reviewed: April 25, 2018
Like: Wendy was friendly and the car is in good condition.
Dislike: Wendy couldn't find the reservation initially which contributed to a delay on meeting me at the airport to get the rental.
Reviewed: March 20, 2018
Like: It was a fuss free booking with OK Car Rentals. Ms Chiou that assisted us throughout the entire process was very helpful and accommodating. She sent and pick up the vehicle at our hotel and fulfilled all our requests (GPS, child seat and stroller rental) for free. Communication was effectively done via email and also WhatsApp. The rental fees was also one of the most affordable ones according to my research. Car provided was clean and in good condition. Overall, we are extremely satisfied with the service and car rental.
Dislike: The only downside was a child car seat was given rather than an infant car seat, thus it wasn't 100% safe for my 5 months old baby as the car seat was more for a bigger child as it is forward facing and have less neck support. Given this was provided complimentary of the car rental, I have no complains. Just sharing for those who intend to request for a infant car seat. Providers speak very little english, however with Google translate this shouldn't be much of a problem.
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