Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
August 2, 2025
Destination: Brussels
The service was excellent and straightforward.
View moreAugust 1, 2025
Destination: Brussels
When I arrived at the store, they said they only had manual cars or electric vehicles available. The electric Fiat 600e was supposed to have a range of over 300 km, which was enough for my round trip (160 km one way). However, after driving just one way to my destination, there were only 60 km of range left. I spent 2 hours looking for a charging station and recharging the car, which cost me $60. After charging it back to 310 km, I drove 160 km for the return trip and 30 km to the airport, leaving only 30 km of range upon arriving at the airport to return the car. At the end, they charged me over 130 euros for charging fees and insurance. I rented the car for two days, and the total cost was nearly 3000 euros.
View moreJuly 31, 2025
Destination: Brussels
Satisfied
View moreJuly 25, 2025
Destination: Brussels
Very good.
View moreJuly 24, 2025
Destination: Brussels
The overall service of AVIS is quite good.
View moreJuly 20, 2025
Destination: Brussels
Excellent
View moreJuly 18, 2025
Destination: Brussels
It's okay, quite fast.
View moreJuly 17, 2025
Destination: Brussels
Alamo did not clearly document the existing scratches during pickup. Upon return, they inspected the car with a flashlight and insisted one of the damages was caused by me, deducting 285 euros. Thankfully, I had purchased the supplementary insurance from Zuzuche. As long as the documents were complete, the claim process was smooth. Recommended.
View moreJuly 17, 2025
Destination: Brussels
Very good, enthusiastic and efficient.
View moreJuly 16, 2025
Destination: Brussels
Great service and super fluid pickup and return
View moreJuly 14, 2025
Destination: Brussels
Overall service is good! No aggressive promotion of insurance.
View moreJune 30, 2025
Destination: Charleroi
Good service.
View moreJune 25, 2025
Destination: Brussels
The vehicle was very new, and the overall service was great.
View moreJune 23, 2025
Destination: Brussels
The condition of the car was quite satisfactory.
View moreJune 14, 2025
Destination: Charleroi
The 1.0t 3-cylinder turbocharged car was quite a unique experience.
View moreJune 12, 2025
Destination: Brussels
Excellent
View moreJune 10, 2025
Destination: Brussels
Overall it's acceptable. There's a border crossing fee, and they provided a compact SUV.
View moreJune 10, 2025
Destination: Brussels
Very satisfied.
View moreJune 9, 2025
Destination: Brussels
Limited options for car models, the model provided was not the one reserved, the vehicle had insufficient space and felt a bit cramped.
View moreJune 6, 2025
Destination: Brussels
Very satisfied!
View moreJune 3, 2025
Destination: Brussels
Very satisfied, professional and enthusiastic.
View moreMay 30, 2025
Destination: Brussels
Due to the morning rush hour and a delay in returning the car, I was charged for an extra day, which felt very unreasonable and not user-friendly. I was also upsold a car upgrade.
View moreMay 24, 2025
Destination: Brussels
Very satisfied.
View moreMay 19, 2025
Destination: Brussels
Satisfied
View moreMay 12, 2025
Destination: Brussels
Quite convenient.
View moreMay 11, 2025
Destination: Brussels
Quite satisfactory.
View moreMay 8, 2025
Destination: Brussels
Excellent, received a free upgrade to the 508 model.
View moreMay 8, 2025
Destination: Brussels
I repeatedly said I already purchased insurance, but they still added roadside assistance insurance for me. I ended up paying for it due to my poor language skills. After returning the car, I realized I was forced to buy additional insurance. Very disappointing!
View moreMay 5, 2025
Destination: Brussels
Very satisfied
View moreMay 2, 2025
Destination: Brussels
Slow service and unjustified vehicle downgrade.
View moreApril 30, 2025
Destination: Brussels
It's okay.
View moreApril 28, 2025
Destination: Liege
Very satisfied
View moreApril 23, 2025
Destination: Brussels
Very satisfied
View moreApril 21, 2025
Destination: Brussels
The staff were very friendly, but there are often many customers renting cars, so sometimes you need to wait in line. The cars had several small scratches, but they were all marked with stickers by the company.
View moreApril 14, 2025
Destination: Brussels
Quite satisfied.
View moreApril 13, 2025
Destination: Brussels
It's okay. The Mercedes-Benz A-Class seats are quite firm.
View moreApril 10, 2025
Destination: Brussels
The overall service is great.
View moreMarch 24, 2025
Destination: Liege
Convenient location, easy to find; excellent service, very welcoming.
View moreMarch 24, 2025
Destination: Brussels
The car was brand new, very lucky, and had plenty of trunk space.
View moreMarch 22, 2025
Destination: Charleroi
Satisfactory
View moreMarch 22, 2025
Destination: Charleroi
Satisfied
View moreMarch 20, 2025
Destination: Brussels
Very good, it's a Hertz location.
View moreMarch 20, 2025
Destination: Brussels
Good overall.
View moreMarch 17, 2025
Destination: Brussels
Excellent
View moreMarch 14, 2025
Destination: Liege
They even upgraded the car with extra 70 euros! I had a good time!
View moreMarch 5, 2025
Destination: Brussels
Overall satisfied.
View moreFebruary 26, 2025
Destination: Brussels
The overall service was fine.
View moreFebruary 22, 2025
Destination: Brussels
Very satisfied
View moreFebruary 20, 2025
Destination: Brussels
The service was excellent, and the location is inside the airport.
View moreFebruary 18, 2025
Destination: Brussels
Satisfied
View more