Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
October 27, 2025
Destination: Brussels
It was very easy to find by following the signs! The service attitude was great as well! The process took only five minutes, super quick!
View moreOctober 23, 2025
Destination: Brussels
Pickup process is convenient; Alamo and Enterprise are adjacent and not far from the parking lot. Clear signs for return. I left something in the car and tried repeatedly to contact the rental company through QEEQ, but received no response. Later, I asked someone to visit the store, and they claimed it was not found and had already responded... European efficiency is truly questionable. Overall, the car rental experience was still pretty good.
View moreOctober 20, 2025
Destination: Brussels
Very satisfied, the car rental store is easy to locate, and picking up the car is convenient. The pick-up point is also easy to find. The flight arrived early, and the car model was upgraded.
View moreOctober 13, 2025
Destination: Brussels
Friendly staff and clean vehicles.
View moreOctober 13, 2025
Destination: Brussels
Actually rented a JEEP Avenger.
View moreOctober 12, 2025
Destination: Brussels
It might have been because it was very early, but there was no queue, and the staff had an excellent attitude. They only asked me to pay for additional cross-border insurance without any other upselling. When returning the car, since there was some damage, they took photos, requested a police report, and after asking a few simple questions, let me go. It was very efficient with no hassle.
View moreSeptember 29, 2025
Destination: Brussels
Efficient service with no hidden charges.
View moreSeptember 24, 2025
Destination: Brussels
Efficient service and good vehicle condition.
View moreSeptember 24, 2025
Destination: Brussels
Fast and efficient process
View moreSeptember 19, 2025
Destination: Brussels
The procedures are quite convenient.
View moreAugust 24, 2025
Destination: Brussels
Extremely satisfied
View moreAugust 20, 2025
Destination: Brussels
Very satisfied
View moreAugust 2, 2025
Destination: Brussels
The service was excellent and straightforward.
View moreAugust 1, 2025
Destination: Brussels
July 31, 2025
Destination: Brussels
Satisfied
View moreJuly 25, 2025
Destination: Brussels
Very good.
View moreJuly 24, 2025
Destination: Brussels
The overall service of AVIS is quite good.
View moreJuly 20, 2025
Destination: Brussels
Excellent
View moreJuly 18, 2025
Destination: Brussels
It's okay, quite fast.
View moreJuly 17, 2025
Destination: Brussels
July 17, 2025
Destination: Brussels
Very good, enthusiastic and efficient.
View moreJuly 16, 2025
Destination: Brussels
Great service and super fluid pickup and return
View moreJuly 14, 2025
Destination: Brussels
Overall service is good! No aggressive promotion of insurance.
View moreJune 30, 2025
Destination: Charleroi
Good service.
View moreJune 25, 2025
Destination: Brussels
The vehicle was very new, and the overall service was great.
View moreJune 23, 2025
Destination: Brussels
The condition of the car was quite satisfactory.
View moreJune 14, 2025
Destination: Charleroi
June 12, 2025
Destination: Brussels
Excellent
View moreJune 10, 2025
Destination: Brussels
Overall it's acceptable. There's a border crossing fee, and they provided a compact SUV.
View moreJune 10, 2025
Destination: Brussels
Very satisfied.
View moreJune 9, 2025
Destination: Brussels
June 6, 2025
Destination: Brussels
Very satisfied!
View moreJune 3, 2025
Destination: Brussels
Very satisfied, professional and enthusiastic.
View moreMay 30, 2025
Destination: Brussels
May 24, 2025
Destination: Brussels
Very satisfied.
View moreMay 19, 2025
Destination: Brussels
Satisfied
View moreMay 12, 2025
Destination: Brussels
Quite convenient.
View moreMay 11, 2025
Destination: Brussels
Quite satisfactory.
View moreMay 8, 2025
Destination: Brussels
Excellent, received a free upgrade to the 508 model.
View moreMay 8, 2025
Destination: Brussels
I repeatedly said I already purchased insurance, but they still added roadside assistance insurance for me. I ended up paying for it due to my poor language skills. After returning the car, I realized I was forced to buy additional insurance. Very disappointing!
View moreMay 5, 2025
Destination: Brussels
Very satisfied
View moreMay 2, 2025
Destination: Brussels
April 30, 2025
Destination: Brussels
April 28, 2025
Destination: Liege
Very satisfied
View moreApril 23, 2025
Destination: Brussels
Very satisfied
View moreApril 21, 2025
Destination: Brussels
The staff were very friendly, but there are often many customers renting cars, so sometimes you need to wait in line. The cars had several small scratches, but they were all marked with stickers by the company.
View moreApril 14, 2025
Destination: Brussels
Quite satisfied.
View moreApril 13, 2025
Destination: Brussels
It's okay. The Mercedes-Benz A-Class seats are quite firm.
View moreApril 10, 2025
Destination: Brussels
The overall service is great.
View moreMarch 24, 2025
Destination: Liege
Convenient location, easy to find; excellent service, very welcoming.
View more