Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 28, 2025
Destination: Liege
Very satisfied
View moreApril 23, 2025
Destination: Brussels
Very satisfied
View moreApril 21, 2025
Destination: Brussels
The staff were very friendly, but there are often many customers renting cars, so sometimes you need to wait in line. The cars had several small scratches, but they were all marked with stickers by the company.
View moreApril 14, 2025
Destination: Brussels
Quite satisfied.
View moreApril 13, 2025
Destination: Brussels
It's okay. The Mercedes-Benz A-Class seats are quite firm.
View moreApril 10, 2025
Destination: Brussels
The overall service is great.
View moreMarch 24, 2025
Destination: Liege
Convenient location, easy to find; excellent service, very welcoming.
View moreMarch 24, 2025
Destination: Brussels
The car was brand new, very lucky, and had plenty of trunk space.
View moreMarch 22, 2025
Destination: Charleroi
Satisfactory
View moreMarch 22, 2025
Destination: Charleroi
Satisfied
View moreMarch 20, 2025
Destination: Brussels
Very good, it's a Hertz location.
View moreMarch 20, 2025
Destination: Brussels
Good overall.
View moreMarch 17, 2025
Destination: Brussels
Excellent
View moreMarch 14, 2025
Destination: Liege
They even upgraded the car with extra 70 euros! I had a good time!
View moreMarch 5, 2025
Destination: Brussels
Overall satisfied.
View moreFebruary 26, 2025
Destination: Brussels
The overall service was fine.
View moreFebruary 22, 2025
Destination: Brussels
Very satisfied
View moreFebruary 20, 2025
Destination: Brussels
The service was excellent, and the location is inside the airport.
View moreFebruary 18, 2025
Destination: Brussels
Satisfied
View moreFebruary 13, 2025
Destination: Brussels
Very good.
View moreFebruary 12, 2025
Destination: Brussels
The process was smooth, the location was convenient, and the car was new, clean, and tidy. Make sure to familiarize yourself with the driving laws of the country in advance.
View moreFebruary 3, 2025
Destination: Brussels
The staff upgraded my vehicle.
View moreJanuary 14, 2025
Destination: Brussels
Satisfied
View moreJanuary 5, 2025
Destination: Brussels
The overall service was excellent, and the car was great—brand new.
View moreDecember 29, 2024
Destination: Brussels
I ended up paying over 300 euros for the car rental, not very satisfied, Sixt is better.
View moreDecember 29, 2024
Destination: Gent
The store staff provided excellent service. Although snow tires were not available, they offered snow chains. If snow tires are needed, make sure to order them in advance on the official website.
View moreDecember 25, 2024
Destination: Charleroi
Satisfied
View moreDecember 16, 2024
Destination: Brussels
Quite satisfactory.
View moreDecember 16, 2024
Destination: Charleroi
Good service.
View moreDecember 15, 2024
Destination: Brussels
Very satisfied.
View moreDecember 12, 2024
Destination: Brussels
Very good.
View moreDecember 1, 2024
Destination: Brussels
It's okay.
View moreDecember 1, 2024
Destination: Brussels
Not enough information was given about the process. I had to go back inside to pick up the key and more information about the operation of the car would have been helpful.
View moreNovember 29, 2024
Destination: Brussels
Satisfied
View moreNovember 22, 2024
Destination: Brussels
The car is very easy to drive and feels sporty.
View moreNovember 20, 2024
Destination: Brussels
It's my first time using Budget; the car condition was quite good.
View moreNovember 19, 2024
Destination: Brussels
Good
View moreNovember 19, 2024
Destination: Brussels
Very satisfied
View moreNovember 12, 2024
Destination: Brussels
Excellent
View moreNovember 5, 2024
Destination: Brussels
Pretty good overall.
View moreNovember 5, 2024
Destination: Brussels
The service was excellent. I was assisted by Jay, who was very friendly. If I visit Belgium again, I would consider renting from Budget again.
View moreOctober 30, 2024
Destination: Brussels
Overall, quite good.
View moreOctober 30, 2024
Destination: Brussels
Very good.
View moreOctober 25, 2024
Destination: Brussels
Pretty good, no insurance upselling, and was upgraded from a Peugeot 308 to a Peugeot 5008.
View moreOctober 19, 2024
Destination: Brussels
Pretty good overall
View moreOctober 14, 2024
Destination: Brussels
1. I had already purchased full insurance, but when picking up the car, the front desk insisted I pay for roadside assistance insurance, claiming it was mandatory. However, I've visited Belgium many times before and never needed it. When I asked if it was possible not to buy it, they said it was optional but warned that calling roadside assistance without it would cost more. In the end, I didn't purchase it. 2. From September 25 to 28, I parked the car in a lot for three days while traveling to Italy for business. When I got back, the battery was dead. My local Belgian colleague and I had to push luggage weighing dozens of kilograms twice to their car dealership and staff at the floor B0 service center, but they refused to help, claiming it wasn't their responsibility and offering no solutions. Even my Belgian colleague was shocked by their terrible attitude and service. If locals struggle with communication, imagine how helpless I felt as a foreigner! 3. Eventually, I called roadside assistance and waited an hour and a half for a technician to fix the battery. The issue was resolved without any additional charges as of today. 4. This car was mostly used for trips to and from the airport and was rarely driven. However, within a few days, it started leaking water. When I went grocery shopping, it left a puddle in the parking area. It was frustrating, but somehow the leaking stopped shortly after. Driving it remained nerve-wracking for a few days. 5. Overall, the car was in poor condition, and the dealership's service was terrible.
View moreOctober 8, 2024
Destination: Brussels
There was no line for processing, so the process was fairly quick. If there were people ahead, it would take at least 10 minutes per customer, so some waiting would be required. There was no upselling, and I even proactively added full insurance for 130 euros for 11 days to avoid any trouble.
View moreOctober 7, 2024
Destination: Brussels
Satisfactory
View moreOctober 4, 2024
Destination: Brussels
Satisfied
View moreOctober 3, 2024
Destination: Brussels
Overall satisfied, though the car model provided this time was average.
View more