Costa Rica Car Rentals

The efficiency of picking up and returning the car was okay, but we had to wait quite a long time at the airport, and they also tried to sell us their insurance.

The shop is small, but the process was handled very quickly.

Very convenient. The staff confirmed if extra insurance was needed, and after I declined, there was no aggressive upselling. Both pickup and return were smooth. Great experience with a big company.

Very satisfied.

Excellent!

Very satisfied.

Great car and a good rental experience.

The car had 60000 km on the clock but the front tyres were very worn and badly under inflated on pick up. Too tired to make a fuss re tyre condition after 11 hour flight but asked staff to top up the air. I had to top up with air on both front tyres twice during the 2 week trip. The rep insisted that I typed in my personal information on my phone which was laborious after a long flight and it would have been much quicker if they did it on their website. On car return the rep pointed out a large dent in the driver's door. I had not seen the condition report at pick up as it was not referred to by the staff and attached to the back of the contract. I did take pictures before leaving so was able to prove that the dent was pre existing.

Should have booked directly

Great experience

Cars could be a bit more updated with features.

It was a brand new vehicle, but a lot to desire when you demand power from the engine , this specific model lacks power.

Overall service is satisfactory.

Picking up and dropping off the car was very convenient. The car was a bit old, but this type of car is common in the area.

Very good, minor scratches from tree branches were not charged in the end.

The service was decent, but it's hard to imagine the car having a more basic power and configuration.

Quite satisfied

Easy to find, fast pickup and return process

Great service. The only thing I will mention, they gave us a 7 seater car with a small engine! Being inn Costa Rica where you are surrounded by mountains, going up hills was an effort. They tried to upsell another car to us.

Why are we always forced to buy additional insurance even when bringing and providing paperwork from Visa Avion, proving insurance coverage ? This is ALWAYS a problem in Costa Rica ….why ?? Please sort this out once and for all !!

Staff pushing hard on full insurance... Fortunately I speak Spanish and did my research on what I needed... Many tourists in neighboring counters took full insurance at $40USD a day. Good location though and shuttle was easy to find.

So easy to deal with. Great communication via WhatsApp. Customer service rep was great, spoke good English

Wendy who was the staff member was excellent. She took me through the whole process of picking up the car and was very clear, her English was superb! She was kind enough to help me with directions through the Waze satnav app, which she set and explained. The experience on our return was just as good and prompt. I can thoroughly recommend Jumbo hire.

Avis did not accept third party insurance in Costa Rica. The cost of their required insurance was not advertised anywhere, and doubled the cost of the rental car. Other agencies cost far less for their required insurance.

Had to get extra insurance when we got there even if I paid for full cover on the website already , not happy about that

Car was in good condition. Pick up and drop off very smooth.

First of all, the counter clerk insisted I pay $3000US deposit on the vehicle because I declined the "zero liability" insurance option even after I confirmed the fact my Visa includes this as a card courtesy. This could potentially ruin someone's trip if they didn't have that kind of money to leave as a deposit. Then, without my knowledge or say so, the vehicle booked was substituted for an inferior vehicle which lead to me blowing a tire while traveling to my rental property and then having to waste a day of my vacation (4+hour round trip) to return the vehicle and exchange it. Not to mention that the jack included in the vehicle was damaged and missing pieces making the tire change much more difficult than it should have been. Overall, NOT a good experience with Budget!

Staff very efficient and helpful. Transferred immediately from airport to rental office. Vehicle exactly as requested.

The van was all manual. Each door had to be locked individually. windows were all manual. passenger seats were uncomfortable. I believe i paid for a an upgraded "luxury model". so the price was a little high for what i got.

Danilo Jimenez REQUIRED me to buy the "minimum" AVIS additional insurance $275.90 for 9 days despite PROOF of FULL COVERAGE on the Easy Rent Cars voucher with Avis's name and reservation on it. When I resisted- Danilo Jimenez CANCELLED my booking and then announced where were no more cars for rent. Extortion pure.

Counter staff was good but did the "soft" hard sell about 3rd party liability that they say is required in Costa Rica. Accepted right away that we had insurance for everything else from our CC.

Hassle free

On arrival the staff was very helpful in providing all the information required, from upgrades to legal information. There was no hidden surprises and when dropping off the car the staff made sure it was an easy process, which took minutes and made sure we were taken back to the airport with transportation provided. Excellent service!

Budget had the most transparent pickup process I have had in Costa Rica. Every other company I have used adds on extra insurance they say is required. The car was not ready when we went to pick up so they even delivered it to our house. Great experience.

Avis has one of the highest "required" insurance prices I have seen compared to other companies operating in Costa Rica.

It's okay, not as good as last time, there's been a decline. Service enthusiasm increased after giving a tip.

Waited almost 2 hours. Car fuel cap didn’t open. Needed service on first day. Piece of crap car.

The staff was very friendly and professional.

Car received was fairly clean and spacious for 5 people and our luggage, however had many dents and scratches. Also the customer rep at the counter did not properly explain my insurance options and got me to buy the minimal coverage when I would have otherwise gone with no insurance and saved a lot. Otherwise a great renting experience. will rent again if in Costa Rica.

The Budget contract is a little misleading. I did not know that I had purchased the basic insurance or the prepaid gas. The staff never informed me.

The van was perfect for the group of 10 to get us from the airport to the hotel and around the town of San Jose and the surrounding areas. The staff at Payless was very helpful and customer service was excellent.

I thought Lenny was incredibly helpful and he made the whole process extremely easy. Thank you!!

The counter staff was very slow on pick up. Really frustrating when we wanted to get on the road. It took about an hour.

Waited over an hour to collect the car, so they need more staff to deal with this. The drop off was very efficient though and staff member very efficient. We got a better car than booked, so that was nice.

the broken car was replaced by a bigger and better one. loss of time is recovered.

Like: I like how quick and easy was to make reservations and the verall customer service experience!
Dislike: N/A

All was great