Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 25, 2025
Destination: Larnaca
Very nice attendants.
View moreMarch 12, 2025
Destination: Larnaca
The service was excellent, the rental process was simple and efficient, and the car was in great condition. The staff was friendly and answered all my questions patiently. The overall experience was very enjoyable. I will choose this rental company again in the future!
View moreFebruary 9, 2025
Destination: Larnaca
Patient service and straightforward procedures!
View moreJanuary 2, 2025
Destination: Paphos
Satisfied
View moreDecember 28, 2024
Destination: Larnaca
Very satisfied.
View moreDecember 19, 2024
Destination: Larnaca
Very satisfied.
View moreNovember 14, 2024
Destination: Larnaca
I would not use them again. The car had 70k on the clock. Both rear lights were out. They didn’t do a walk round of the car and then queried a scratch. Luckily I took my own photos
View moreOctober 20, 2024
Destination: Larnaca
Take pictures of the car on the pickup (they ask you to do that as well) very important because if something was not documented you can prove the damage already there
View moreOctober 15, 2024
Destination: Paphos
The overall service attitude could be more proactive, and the reasons for fees charged at the store could be explained more clearly.
View moreOctober 8, 2024
Destination: Larnaca
They were great, I left the car at the night at the airport with additional cost of 30 euros
View moreOctober 1, 2024
Destination: Paphos
They are kimd and good
View moreSeptember 29, 2024
Destination: Paphos
Pretty good. Budget and Avis are actually the same company with two different brands.
View moreSeptember 19, 2024
Destination: Paphos
It's okay.
View moreAugust 20, 2024
Destination: Limassol
Overall, I am very satisfied with this car rental experience. Although there were minor hiccups during the rental period, both QEEQ and the rental company efficiently helped resolve the issues. It was my first time dealing with an accident while renting a car abroad—I accidentally damaged the rear bumper while parking in a parking lot. The rental company quickly assessed the situation and agreed to replace the car without hesitation. After contacting QEEQ, they promptly guided me through the insurance claim process. This deserves a full score for the car rental experience.
View moreJuly 24, 2024
Destination: Larnaca
Overall it's okay. The airport staff lacked patience, but the employees handling the car pickup and drop-off were good.
View moreJuly 15, 2024
Destination: Larnaca
Very satisfied
View moreJuly 5, 2024
Destination: Larnaca
Great service
View moreJune 30, 2024
Destination: Larnaca
Very satisfied
View moreJune 23, 2024
Destination: Paphos
Ok car, it was damaged a little on outside and the air on was not working perfectly. But overall good for the price
View moreJune 14, 2024
Destination: Larnaca
Very satisfied, fast and convenient
View moreJune 11, 2024
Destination: Larnaca
The service was okay, but unlike what was mentioned during the booking, no one was holding a sign at the exit (other rental companies usually have someone holding a sign). Fortunately, they sent a WhatsApp message, and my daughter speaks English, so we could connect. However, we had to wait for about half an hour on the roadside. If the timing was tighter, it would have been a better experience (we had already provided flight information).
View moreApril 16, 2024
Destination: Ayia Napa
Good experience, dealt with in a professional way.
View moreMarch 19, 2024
Destination: Larnaca
A very satisfying car rental experience abroad. Although you can't choose your preferred model, the car rental company will provide a car from the same group.
View moreMarch 5, 2024
Destination: Larnaca
Very satisfied
View moreFebruary 20, 2024
Destination: Paphos
Very satisfied. Picking up and returning the car were both easy, the staff had a good attitude, and there was no hard sell for insurance. The store is open 24 hours, which is very convenient.
View moreSeptember 18, 2023
Destination: Paphos
The shuttle bus location was a little tricky to find at Paphos, but thankfully someone pointed us to the right spot. While the car was a little older, it was absolutely fine for getting around the island. The staff, however, were absolutely incredible. Friendly and pleasant despite our late-night arrival time! They got us out of their quickly so we could get to our accommodation and get to bed after a long travel day.
View moreJune 5, 2023
Destination: Paphos
super friendly and helpful staff. easy o find pick up/drop off location, vehicle checking was swift.
View moreNovember 9, 2022
Destination: Larnaca
Substandard cars ,old damaged high mileage Not fit for purpose what was offered Shocking condition ended up having to pay more myself to get a roadworthy vehicle
View moreOctober 19, 2022
Destination: Paphos
Reservation was for a hybrid, however the car was just an automatic. The vehicle was quite old but everything worked.
View moreOctober 8, 2022
Destination: Larnaca
Late arrival from airport due too difficulty of flight of two hours but after a phone call all went well
View moreMay 28, 2022
Destination: Paphos
All good and did not collect the flagged out-of-hours charge. The depot previously traded under the Thrifty brand which I had used in the past on a couple of occasions. Waited maybe 20 minutes for shuttle transfers to and from the rental depot.
View moreApril 20, 2022
Destination: Larnaca
Everything was fine, smooth rental, fast and easy
View moreApril 5, 2022
Destination: Paphos
No issues with green motion
View moreNovember 27, 2021
Destination: Paphos
Car was fine for what we needed a bit old and showing signs of wear and tear.
View moreNovember 10, 2021
Destination: Paphos
This was the worst car hire I have ever had. The booking stated that the pick up was in the terminal but this was not the case. We had to go on a shuttle bus which is not what I had booked. The car was in poor condition - lots of dents on the outside, and on the inside, the radio had been removed, the phone charger didn't work, the brakes squeaked loudly and the car shuddered when I drove it. Really awful and I will not use this company again
View moreNovember 2, 2021
Destination: Larnaca
Didnt expect it to be manual. Otherwise fine.
View moreOctober 28, 2021
Destination: Paphos
The counter staff were excellent
View moreOctober 28, 2021
Destination: Paphos
Car was adequate, condition of the car was not great. When booking I chose a company based in the terminal. Upon arriving at the desk I was told that green motion are no longer based at the airport and that I would be transported by minibus to their off site location. I really think this needs to be made clear at the time of booking. Despite this little miscommunication the driver was very helpful and it was only a short drive to collect the car. Having already payed for premium insurance made the collection process quick and easy .
View moreOctober 7, 2021
Destination: Paphos
The web site says that the car is on site at the airport but it is not and hasn’t been for 3 years. It doesn’t say car park 5 for a shuttle bus to go off site. This was very efficient but none the less not what I expected and very annoying.
View moreOctober 6, 2021
Destination: Larnaca
The car had a couple of light bulbs that weren't working. I reported these on drop off
View moreOctober 2, 2021
Destination: Paphos
Amazing
View moreOctober 29, 2020
Destination: Larnaca
Really great rental car!
View moreAugust 20, 2020
Destination: Larnaca
Excellent as usual
View moreAugust 20, 2020
Destination: Larnaca
Great experience from start to finish. Friendly staff all over. It was very easy to extend the booking, over the phone. I highly recommend them. Also having a model guaranteed option is great since you avoid the “or similar” trap where you always get an inferior car than expected. Only slight issue was the wait at pick up because there was only one person at the counter and customer before us was taking his time as if he was all alone. Not europcar’s fault
View moreAugust 1, 2020
Destination: Paphos
Very satisfied
View moreJune 22, 2020
Destination: Larnaca
The car provided is never the one I reserved.
View moreMarch 19, 2020
Destination: Larnaca
Very typical with the processes (the person that did the booking is also the main driver, the credit card needs to be @ the name of the driver). Also very careful with the instructions about Coronavirus. The car was in great condition and clean. Happily surprised with the company. We would definitely choose it again.
View moreMarch 14, 2020
Destination: Polis
Europcar NEVER reply to your emails.
View moreMarch 13, 2020
Destination: Polis
Europcar never reply to your emails. Very poor service from them.
View moreMarch 6, 2020
Destination: Larnaca
The service staff was very friendly and helpful. However the car was in a terrible condition. More than 150.000 km, old and we also had to inflate the tires before returning.
View more