Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
October 30, 2025
Destination: jeju-do
Super satisfied!!! Will definitely choose this company again!
View moreOctober 25, 2025
Destination: jeju-do
Brian of Bella Jeju was very nice. He contacted us by WhatsApp. He picked us up at the airport and then dropped us off at the airport after we dropped off the car. He took the time to explain the rental contract so that I fully understood the liability and insurance. And he also programmed our GPS for us.
View moreOctober 24, 2025
Destination: jeju-do
Overall very convenient.
View moreOctober 14, 2025
Destination: jeju-do
Good
View moreOctober 8, 2025
Destination: Seoul
The service was very friendly.
View moreOctober 6, 2025
Destination: jeju-do
The vehicle is relatively old.
View moreOctober 4, 2025
Destination: Seoul
Since I have a Korean driver's license, I could pick up the car by myself without any assistance from the rental company staff, which is great for those who are socially anxious.
View moreSeptember 27, 2025
Destination: Incheon
Very nice and friendly
View moreSeptember 25, 2025
Destination: jeju-do
A large car rental company, located very close to the airport. Provides shuttle service, and the process is simple and smooth. The vehicle condition is excellent.
View moreSeptember 15, 2025
Destination: jeju-do
The service was excellent, and they refunded the extra fuel cost.
View moreSeptember 2, 2025
Destination: jeju-do
Very satisfied
View moreAugust 30, 2025
Destination: jeju-do
Great, the process was complete and handled quickly.
View moreAugust 21, 2025
Destination: Busan
The overall service was quite good.
View moreAugust 13, 2025
Destination: Busan
Great service
View moreJuly 28, 2025
Destination: jeju-do
Very good.
View moreJuly 11, 2025
Destination: Seoul
Overall, I am very satisfied.
View moreJuly 3, 2025
Destination: Busan
All excellent
View moreJune 16, 2025
Destination: jeju-do
June 16, 2025
Destination: jeju-do
Excellent English communication.
View moreJune 16, 2025
Destination: jeju-do
Picking up and returning the car was very smooth. We opted for pre-registration and used an electronic pickup system on-site, eliminating the need to visit the counter, which was very fast. The electronic unlocking system was quite advanced, but the only issue was having to locate the email link, re-enter the webpage, and use a verification code each time to unlock and lock the car, which was somewhat time-consuming. It would be much more convenient if they offered a mobile app in the future.
View moreMay 13, 2025
Destination: jeju-do
Although customers were transported to the rental office in large groups by shuttle bus, the processing speed was very fast.
View moreMay 7, 2025
Destination: Seoul
The staff's English skills need improvement, but the vehicle was very clean.
View moreApril 27, 2025
Destination: jeju-do
Overall satisfied.
View moreApril 21, 2025
Destination: Seoul
It's okay.
View moreApril 12, 2025
Destination: jeju-do
Special thanks to the customer service team for their prompt communication and responsiveness. They pre-checked the rental documents to ensure a smooth rental process. The vehicle was clean and well-maintained.
View moreApril 9, 2025
Destination: jeju-do
Very good. No need to wait in line.
View moreApril 8, 2025
Destination: jeju-do
April 2, 2025
Destination: jeju-do
Excellent
View moreApril 1, 2025
Destination: jeju-do
Very satisfied.
View moreMarch 23, 2025
Destination: Seoul
Satisfied
View moreMarch 20, 2025
Destination: jeju-do
The service was excellent, and they even refunded me for the extra fuel I added.
View moreMarch 16, 2025
Destination: jeju-do
March 13, 2025
Destination: jeju-do
March 3, 2025
Destination: jeju-do
Good.
View moreFebruary 24, 2025
Destination: Seoul
Easy pickup and drop-off process, simple procedures, and they even handle highway toll payments.
View moreFebruary 20, 2025
Destination: jeju-do
Satisfied
View moreFebruary 20, 2025
Destination: Busan
February 14, 2025
Destination: jeju-do
Friendly service, clean car interior, worth using again.
View moreFebruary 11, 2025
Destination: Seoul
Very satisfied with the airport shuttle service.
View moreFebruary 3, 2025
Destination: Seoul
February 2, 2025
Destination: jeju-do
Very satisfied.
View moreJanuary 18, 2025
Destination: Seoul
They were super friendly and fast response to questions via WhatsApp.
View moreJanuary 16, 2025
Destination: jeju-do
Good
View moreJanuary 10, 2025
Destination: jeju-do
A quick and smooth experience for both pick-up and drop-off. The car was in great condition, and the staff had already pre-entered the hotel and drop-off address, making it very convenient.
View moreDecember 29, 2024
Destination: jeju-do
The service staff at the South Korean car rental company are very friendly.
View moreDecember 23, 2024
Destination: Busan
Extremely satisfied
View moreDecember 23, 2024
Destination: jeju-do
Very satisfied, will use their service again.
View moreDecember 23, 2024
Destination: Busan
Fast service, great value for money, good vehicle conditions, and no hidden charges.
View moreDecember 7, 2024
Destination: Seoul
Quite good.
View moreDecember 6, 2024
Destination: Seoul
Very satisfied.
View more