Malaysia Car Rentals

The service guy who speaks Chinese worked very hard.

Excellent

The efficiency is too low - 30 minutes to pick up the car and 10 minutes to return it. For T2 departures, you need to allow at least an hour for returning the car, as train services are infrequent and it takes half an hour to reach T1.

Very satisfied

The vehicle was relatively old, and the key issue is they didn’t refund the deposit. Instead of a credit card pre-authorization, the deposit was charged directly. After returning the car, they said the deposit would be refunded in 14 business days, but then they went radio silent.

Professional

Good

Pretty good, and they even waived the deposit for me.

After arriving at the airport, no one was there holding a sign to pick us up. Before our departure, someone added us on WeChat, but after arrival, they didn't answer WeChat calls. It took 10 minutes for someone to respond, saying they were on their way and needed 20 minutes. In the end, we waited 40 minutes. The car pickup experience was poor.

They guided us to the car pick-up building and drove the car to the ground floor.

Do not rent a car from this company! The deposit was charged as a regular payment, and it's been over two months without a refund. I noticed many people had similar experiences based on the reviews. This seems to be a recurring issue.

The schedule was well-arranged.

Overall very satisfied; the car pickup process was smooth. On the way to the hotel, the left mirror hit a road barrier, and there was a small scratch on the car body. The rental company took the car for assessment the day before return and provided a free ride to the airport the next day. The compensation was reasonable, and they provided a receipt from the repair shop.

Very good

Excellent, seamless communication.

Very satisfied

Pretty good.

Overall pretty good. There were some issues with the deposit, but everything was actively resolved.

Very satisfied

Great service! The staff delivered the car to the airport exit for us.

Good

The staff at Johor Bahru's car rental company were warm and attentive, addressing customers' urgent needs. I originally rented the car through Ctrip, but it was never confirmed. It claimed to confirm within 12 hours, but even after 24 hours, there was no confirmation. If I canceled the order, I would have to bear the loss. I will never choose Ctrip for car rentals again.

Excellent

Extremely satisfied

Very satisfied, very helpful.

The staff were enthusiastic and professional, and the return process was convenient and straightforward.

Terrible experience. They overcharged for fuel. First, they claimed it was because of arriving a few minutes late to the airport, even though I had already paid the late fee. On top of that, the car delivered did not have a full tank of fuel, and I had to argue with the staff for quite a while. Eventually, they told me to refuel according to the fuel gauge. I took a photo and added 30 MYR worth of fuel, but when I returned the car, the staff deducted 25 MYR without notifying me. The attitude of this rental company was extremely poor. I waited for half an hour for the staff to arrive when returning the car. Everyone, please steer clear of this rental company. Never rent a car from them!

Very satisfied

Satisfied

The service was excellent and communication was timely.

Good

Very satisfied. I rented a 2020 car but was given a nearly new 2024 car with just over 7,000 kilometers on it. The staff provided excellent service.

Very satisfied

Refunding the deposit is really problematic. Other companies use pre-authorization, but this one insists on charging the credit card. It's better to avoid this car rental company.

Pretty good.

Very satisfied! This car is just right for a family of five.

Very satisfied

Very satisfied, everything went smoothly.

The car key is somewhat different from those in China; the lock button is on the logo. Apart from the cheap price, the service speed is much slower and less professional compared to major cities in China. The staff failed to prepare the baby seat in advance, which caused a one-hour delay before we could drive away. The process for picking up and returning the car is very slow, possibly due to the local work pace.

The car rental service was excellent.

Terrible experience. Both pickup and drop-off were troublesome. The deposit was charged to the credit card instead of pre-authorization, and it's been a month without a refund.

Very satisfied.

I rented a Toyota Veloz at a high price, but Century provided me with a local car, Perodua Alza.

I found out that picking up the car after 5 PM incurs a charge of 150 MYR. I was only 5 minutes late, at 5:05 PM, but they still insisted on charging me. I feel extremely angry. Firstly, I was just 5 minutes late. Secondly, the fee is very unreasonable. It feels like they are trying to make money off situations like this.

Excellent

In the indicated parking building, you need to take the elevator down one floor, which was not clearly explained.

The company is very professional, and the Malay guy was very nice.

The car was in excellent condition.

Very smooth, excellent.

Very good.