Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
November 6, 2025
Destination: Tromso
Extremely satisfied
View moreNovember 1, 2025
Destination: Bergen
The car pickup process was super simple, done in just 2 minutes. The staff were professional, only providing the most important details and car usage tips with no upselling. Returning the car was also smooth, just a quick exterior check and it was sorted in 3 minutes.
View moreOctober 28, 2025
Destination: Evenes
Good.
View moreOctober 24, 2025
Destination: Tromso
Satisfied
View moreOctober 23, 2025
Destination: Oslo
I personally think it's pretty good. They may inform you about the option to purchase insurance offline, but it's not mandatory.
View moreOctober 23, 2025
Destination: Vågan Municipality
They arrived promptly after a call, very proactive.
View moreOctober 23, 2025
Destination: Bergen
Satisfied
View moreOctober 20, 2025
Destination: Evenes
The staff had a great attitude, and the rental and return process was very simple and efficient.
View moreOctober 20, 2025
Destination: Tromso
The car was a bit old.
View moreOctober 19, 2025
Destination: Tromso
The experience was excellent. The car pickup process was very smooth, and they even upgraded me to an ID.7 for free. The experience was exceptional—the car was well-equipped and brand new. It's located right inside Tromsø Airport, very easy to find.
View moreOctober 19, 2025
Destination: Trondheim
The self-driving experience in Norway has always been fantastic!
View moreOctober 19, 2025
Destination: Trondheim
The self-driving experience in Norway has always been fantastic!
View moreOctober 19, 2025
Destination: Trondheim
The self-driving experience in Norway has always been amazing!
View moreOctober 19, 2025
Destination: Evenes
The car pickup was delayed by half an hour.
View moreOctober 17, 2025
Destination: Evenes
Satisfied
View moreOctober 13, 2025
Destination: Tromso
Satisfied
View moreOctober 13, 2025
Destination: Oslo
The car was in great condition, it had autopass, and was very fuel-efficient.
View moreOctober 13, 2025
Destination: Vågan Municipality
Satisfied. The car rental process was very simple. Just needed a driver's license and a passport. The staff gave them a quick glance and told me to use 95-grade gasoline, and that was it.
View moreOctober 12, 2025
Destination: Evenes
Excellent service.
View moreOctober 11, 2025
Destination: Evenes
Very satisfied
View moreOctober 10, 2025
Destination: Tromso
The scenery was picturesque, but the car was really difficult to drive. Why not provide a newer car? Compared to the Oslo order, this was relatively worse.
View moreOctober 10, 2025
Destination: Oslo
The staff at the rental company provided satisfying service! However, the car model we got was not the one we wanted.
View moreOctober 10, 2025
Destination: Svolvaer
The location is easy to find, Avis has a prominent sign, situated in the central area, less than a ten-minute walk from the pier, with a large parking area at the entrance, making pickup and drop-off very convenient.
View moreOctober 10, 2025
Destination: Oslo
Pretty good. No upselling, no hidden charges.
View moreOctober 8, 2025
Destination: Evenes
The Hertz store is spacious and easy to locate, situated in the most convenient locations. The service process is efficient, and the customer service is very good. This time, they even provided a free upgrade to a Volvo XC60 model.
View moreOctober 6, 2025
Destination: Evenes
Efficient
View moreOctober 5, 2025
Destination: Aalesund
Excellent
View moreOctober 4, 2025
Destination: Evenes
Excellent
View moreOctober 3, 2025
Destination: Evenes
It was not possible to rent a gasoline car for one-way rental, and I had to switch to an electric car at the last minute. Initially, the counter staff gave us a small car, but after checking the car, we realized it couldn’t fit three large pieces of luggage. We returned to the counter to negotiate for a larger car.
View moreOctober 2, 2025
Destination: Evenes
Affordable and cost-effective
View moreOctober 1, 2025
Destination: Evenes
The condition of the car was excellent, and there were no traffic issues during the entire trip.
View moreSeptember 30, 2025
Destination: Bergen
Conveniently located at the airport
View moreSeptember 28, 2025
Destination: Bergen
There was no RAV4 available, so they arranged an XC90 for us. After seeing how big the car actually was, we requested a smaller one, and they gave us an XC60 instead. The car was very new, with only 10,000 kilometers on it and no scratches. It drove smoothly with plenty of power. It also had lane recognition and automatic steering correction. Ferry fees were not required upfront and were settled at the end. The car's license plate was registered for the Bridgestone parking lot, but payment was required by the user. Overall, it was very convenient and a great experience.
View moreSeptember 27, 2025
Destination: Oslo
The car rental company's service was excellent, with no upselling or hidden charges. There are some default paid options like GPS that can be declined if not needed. The return inspection is very thorough, so make sure to take pictures of the car from all angles and any existing damages during pickup.
View moreSeptember 27, 2025
Destination: Evenes
The staff were very nice and patiently explained a lot, answering all questions. The car was in great condition, the electric vehicle was very convenient, and the audio system was excellent. Everything went smoothly without any issues. So far, no additional charges have occurred.
View moreSeptember 26, 2025
Destination: Tromso
The service was excellent, and the car pickup process was simple, convenient, and practical.
View moreSeptember 26, 2025
Destination: Tromso
Notified the staff about the insurance already purchased, as indicated on the QEEQ rental confirmation. No additional charges were applied, 3000 Krone was frozen on the credit card and it was released the day after the car was returned.
View moreSeptember 24, 2025
Destination: Harstad
The staff for both pickup and drop-off were very friendly. The process was fast, and the car was easy to drive.
View moreSeptember 22, 2025
Destination: Oslo
Pretty good, enthusiastic service, a car with over 20,000 kilometers.
View moreSeptember 21, 2025
Destination: Oslo
Highly satisfied
View moreSeptember 18, 2025
Destination: Evenes
It's acceptable.
View moreSeptember 17, 2025
Destination: Bergen
Good vehicle condition, friendly service, and simple procedures. Rented a Volvo hybrid for eight days at Bergen Airport, highly satisfactory.
View moreSeptember 17, 2025
Destination: Oslo
Convenient
View moreSeptember 17, 2025
Destination: Stavanger
Excellent
View moreSeptember 16, 2025
Destination: Oslo
Good service attitude and simple procedures.
View moreSeptember 16, 2025
Destination: Evenes
Very satisfied.
View moreSeptember 13, 2025
Destination: Oslo
Overall good attitude, no queues, simple process.
View moreSeptember 12, 2025
Destination: Oslo
Good
View moreSeptember 12, 2025
Destination: Bergen
Good
View moreSeptember 11, 2025
Destination: Bergen
The car rental process is straightforward, utilizing system information without requiring excessive manual input. There are no hidden charges. However, be more thorough during the car inspection at pickup; we spotted an unrecorded scratch.
View more