Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
November 7, 2025
Destination: Zurich
Pretty good.
View moreNovember 4, 2025
Destination: Chur
No waiting in line when picking up the car, and the vehicle was already prepared.
View moreOctober 30, 2025
Destination: Zurich
Great attitude, everything went smoothly.
View moreOctober 25, 2025
Destination: Geneva
Very good
View moreOctober 22, 2025
Destination: Zurich
The waiting time during peak hours is a bit long, and there is only one staff member at the regular counter, so you need to allocate about an hour for the process. However, the overall procedure is quite quick, with both the rental and return contracts sent directly via email. The staff mentioned that if you notice any issues with the car during pickup, take photos to record them and report back during the return process. The whole service is fairly professional. The car provided was very new and well-equipped. I rented a compact automatic car, and they gave me a Toyota CHR hatchback with a hybrid system. The trunk space was large enough to fit two 24-inch suitcases without any problem. Very good experience!
View moreOctober 19, 2025
Destination: Zurich
The car was in good condition and the service was excellent.
View moreOctober 18, 2025
Destination: Geneva
You need to take a shuttle bus to the P51 parking lot to pick up the car.
View moreOctober 17, 2025
Destination: Geneva
Easy to locate at Geneva Airport. The car provided was a different brand but very new and had no issues driving. Highway tolls are already included, highly recommended! Make sure to bring a USB cable.
View moreOctober 15, 2025
Destination: Geneva
Efficient
View moreOctober 15, 2025
Destination: Geneva
Very satisfied. They are patient, fluent in English communication, and have a great attitude.
View moreOctober 15, 2025
Destination: Geneva
Alamo offers good value for money.
View moreOctober 14, 2025
Destination: Geneva
Very good!
View moreOctober 14, 2025
Destination: Interlaken
The car was in excellent condition.
View moreOctober 13, 2025
Destination: Zurich
Initially, they gave me a Q3, which I said was too small, so they switched it to a Tiguan. They recommended I purchase insurance, but I declined. The car had minor scratches, so I recorded a video of the car beforehand. During the return, they did a simple check, walked around the car, and checked the fuel gauge, then said everything was fine, which was great. In the end, there were no additional charges.
View moreOctober 13, 2025
Destination: Zurich
Overall good.
View moreOctober 11, 2025
Destination: Geneva
The service was very professional and communication was smooth.
View moreOctober 11, 2025
Destination: Geneva
Very satisfied, will choose this company again next time.
View moreOctober 10, 2025
Destination: Geneva
It might be because I arrived early, there was only one staff member, and the wait was a bit long.
View moreOctober 10, 2025
Destination: Berne
The staff at the front desk were friendly. The Bern branch is small, so there's no need to queue.
View moreOctober 9, 2025
Destination: Geneva
Very satisfied, no extra charges. The staff was very helpful, especially when assisting with the installation of the child seat.
View moreOctober 8, 2025
Destination: Zurich
The location is easy to find, the staff are very efficient, and most importantly, there was absolutely no upselling or additional charges.
View moreOctober 7, 2025
Destination: Geneva
Perhaps because I purchased full insurance from the car rental company, there was no upselling throughout. However, there was an upgrade during pick-up due to a lack of vehicles, and during drop-off, there was only one staff member, so it was quite slow.
View moreOctober 7, 2025
Destination: chiasso
Booked a POLO but was pleasantly upgraded to an XC60, a shiny nearly-new car. Since I opted for full insurance on the platform, there was no sales pitch throughout the process.
View moreOctober 6, 2025
Destination: Geneva
The front desk staff was quite patient. Despite our limited English skills, the three of us communicated together and he answered all of our questions. During the process, he suggested we upgrade the car, concerned our luggage might not fit, but we declined. It turned out to be a bit cramped, but overall the experience was good.
View moreOctober 3, 2025
Destination: Zurich
Easy car pickup and drop-off, great experience
View moreOctober 3, 2025
Destination: Zurich
The car pickup process was efficient with no upselling throughout. They just asked if insurance was needed, and after saying no, I could directly go to the parking lot to collect the car. The process here is quite flexible—you're given the keys and can inspect the car yourself. Since pre-existing scratches on the car are unavoidable, to prevent disputes, I followed QEEQ app's suggestion to take photos and upload them to the app. It's recommended to take close-ups and videos of any existing scratches, including the interior.
View moreOctober 3, 2025
Destination: Basel
The staff were very friendly. Just remember to take plenty of photos. They claimed our tire was scratched and wanted to charge for damages when returning the car, but luckily we had taken photos at pickup. Remember to include the store in the pictures and confirm the photo location. Once both photos were sent to the staff, the return process was very quick and successful.
View moreSeptember 29, 2025
Destination: Zurich
Good, just a few steps from getting off to picking up the car.
View moreSeptember 29, 2025
Destination: Basel
There were hardly any people, and the elderly lady provided excellent service.
View moreSeptember 27, 2025
Destination: Geneva
The service was excellent, and both picking up and returning the car were very convenient.
View moreSeptember 26, 2025
Destination: Zurich
Satisfied
View moreSeptember 25, 2025
Destination: Zurich
Excellent service.
View moreSeptember 25, 2025
Destination: Interlaken
Very satisfied, highly recommended.
View moreSeptember 20, 2025
Destination: Zurich
I am very satisfied with the car rental service. The car was in excellent condition and very comfortable to drive. I will choose this company again next time.
View moreSeptember 18, 2025
Destination: Geneva
Extremely satisfied
View moreSeptember 13, 2025
Destination: Zurich
The attitude of the female receptionist was average, but everything else was fine.
View moreSeptember 11, 2025
Destination: Geneva
It was such an amazing experience! The staff were incredibly patient and enthusiastic. Due to personal reasons, I didn't plan my time well and then encountered a traffic jam, so I felt I might be late. I called the company in advance since, in Europe, if you delay someone's off-duty time, you typically have to pay a 50-euro fine (please take note of this!). However, the person handling both my car rental and return was so kind. Earlier, he had noticed I was a woman traveling alone and had helped carry my luggage to the car. Even when I delayed his off-duty time during the return, he waited for me in casual clothes and didn't charge me any fees. Sometimes, the kindness of strangers can be so touching. It was truly heartwarming!
View moreSeptember 7, 2025
Destination: Geneva
Fast service, no hidden charges, no upselling.
View moreSeptember 5, 2025
Destination: Zurich
Friendly attitude and efficient service!
View moreAugust 31, 2025
Destination: Lugano
The car was in excellent condition, and the staff at the counter were friendly and helpful! Highly recommended.
View moreAugust 31, 2025
Destination: chiasso
Excellent service! The staff member was incredibly kind and had a great attitude. She spoke English fluently throughout the entire process and was very polite while guiding us. Additionally, she didn't charge me for the highway sticker.
View moreAugust 29, 2025
Destination: Zurich
The service was excellent. The originally booked BMW 5 Series broke down, and they initially offered me a BMW 3 Series. After I expressed my dissatisfaction, they upgraded me to a Lexus RX450 SUV with only 1,880 kilometers driven.
View moreAugust 25, 2025
Destination: Geneva
Very good service. Especially when we returned the car an hour late, they didn't charge us for an extra day. Originally, we reserved a Polo, but they upgraded us to a high-end EV version of the Yaris instead, which included features like lane departure warning, emergency collision avoidance, and a rearview camera. The car was also easy to drive, though on the last day the tire pressure was low, so we went to a gas station and refilled it ourselves.
View moreAugust 24, 2025
Destination: Basel
Very satisfied
View moreAugust 23, 2025
Destination: Geneva
The car rental company is pretty good and efficient. Both QEEQ and Alamo provided excellent service. However, the car we received for this trip had issues. The Renault Clio's radio suddenly turned its volume to the maximum while driving on the highway, which was incredibly loud and dangerous, and we couldn't adjust it. After several minutes, the issue disappeared when we slowed down, but we didn't dare to use the car's system for the rest of the journey.
View moreAugust 22, 2025
Destination: Zurich
Overall pretty good, no unexpected charges.
View moreAugust 21, 2025
Destination: Zurich
Very satisfied, the vehicle was comfortable, clean, and the model was new.
View moreAugust 21, 2025
Destination: Zurich
Extremely satisfied! It was my first time renting a car abroad, and the overall experience was fantastic. The service was attentive, the process simple, and the car was in excellent condition. The store even upgraded the vehicle model!
View moreAugust 21, 2025
Destination: Zurich
It's okay.
View moreAugust 21, 2025
Destination: Geneva
The car was perfect and the staff really efficient and friendly. No problems at all.
View more