AVIS - Keflavik International Airport Information, Car Rental Instructions & Policies

I picked up the car around 6 PM on September 30th and returned it at 3 PM on October 7th. The bill charged me for an extra day, claiming I returned the car late. They said the return time was 6:17 PM, but my flight had already taken off by then. I have requested after-sales support from the car rental company, but there is no result yet.

Worthy of being the best internationally

AVIS and BUDGET share the same counter with about 5 staff members. We arrived around 4 PM and there were about 6 groups waiting in line. We got to our turn at around 4:40 PM.

Located right inside the airport, very convenient. Picking up the car is also very easy.

Friendly attitude

Waited in line for about half an hour.

The rental company kept pushing for insurance

A bit disappointed that there was no mention of a Range Rover. There were Range Rovers in the parking lot but none were given to us.

Very good attitude

Already booked online but still had to wait for more than half an hour.

Very reliable, rented for the second time!

I have booked cars multiple times through ZZCar and this is my first time leaving a review for AVIS, an international car rental company: During the Chinese New Year in 2019, I went on a self-driving trip to Iceland and rented a so-called Land Rover Discovery Sport through ZZCar at AVIS. The cost wasn't high, 6000 RMB for 6 days including full insurance, which seemed like a great deal. However, I ended up with a compact SUV that didn't have enough space, severely affecting the travel experience. This is a serious case of deception or consumer misleading, and other customers have reported similar experiences. The most frustrating and tormenting part was when returning the car. AVIS staff noticed a crack in the right rear mudguard and immediately charged 12000 RMB, yes, twelve thousand RMB. Everyone was shocked. How could a simple crack in a mudguard possibly cost 12000 RMB? After a long argument, the AVIS staff maintained a stiff attitude throughout, and I had no choice but to pay upfront. Fortunately, I had the full insurance and managed to claim compensation later, only losing a few hundred RMB due to the exchange rate difference, but it was still a very unpleasant experience.

Very satisfied

The app showed a 4-day rental cost of about 468 EUR, but with insurance and service fees, it ended up being 1068 EUR.

Overall pretty good. Remember to check what type of fuel the car uses; ours was diesel, so be careful not to fill it with the wrong fuel. Upon arrival, the company will say there's only basic insurance. Show them the document QEEQ prepared, or tell them that the car is insured by a domestic insurance company. The car was quite new and the system supports CarPlay. There isn't much else to mention except that I left my glasses in the car, and there's a small crack in the windshield. Be mindful of strong side winds and drive safely. Have a great journey!