Rental Plus - Roma Termini Information, Car Rental Instructions & Policies

Very satisfied. The person at the counter was an aunt dressed in casual clothes, which initially seemed unprofessional. However, it turned out that appearances can be deceiving. She was very meticulous and thorough in explaining the deposit refund process, and didn’t push any insurance. I requested an additional cleaning fee of about 10 euros (because I heard that car rental companies in Italy might charge a high cleaning fee if the car is too dirty upon return, and we were worried we wouldn’t have enough time to wash the car on the last day, so paying for a cleaning fee upfront gave us peace of mind). The aunt carefully explained that this cleaning fee, unlike the deposit, would be directly charged. Despite numerous experiences renting cars abroad, this was the first time someone explained the charges so clearly. She also reminded us to take photos of the car's exterior and fuel level before driving away. The only downside was that because every procedure was done very carefully, it took quite a bit of time to complete the paperwork. It wasn’t busy when we picked up the car, but even so, it took about 20 minutes for our group. I recommend setting aside enough time for car pickup when planning your itinerary. When returning the car, the rental company’s staff wasn’t present, possibly because we returned the car earlier than scheduled. Another company’s staff collected our keys and told us the rental company would send us an email after inspecting the car. We were concerned whether existing scratches or damage might be attributed to us since there was no immediate confirmation. However, everything turned out fine. Shortly after, we received an email confirming the car was in good condition, and a while later, the deposit was refunded. The entire pickup and return process went smoothly.

The staff at the rental company was quite helpful. However, the car model was changed from a Ford to a Volkswagen Taigo, though they said it's the same category. That said, the car was in excellent condition.

The staff provided excellent service during both pickup and drop-off. The car was upgraded to a Ford Tourneo, which was a new car with just over 8,000 kilometers.