Centauro - Barcelona Airport Information, Car Rental Instructions & Policies

Counter staff helpful. Tried to sell extra insurance but did not persist when I said I already had collision damage waiver. Helped set up sat nav in English. Car was dirty and the back covered in big patches of dried on bird dirt.

I would never use Centauro again. the price I paid was 10x the price I booked when I got done getting charged for "insurance" that I was not allowed to decline (even though my credit card insures my rental). I was charged numerous other fees and then had to argue when i returned the car over whether the tank was 75% or 70% full.

the location is far and hard to find. you need to drive between terminals, and than to find the minibus which after long wait, will finally take you to this far location. after all this long way, you find the worst service i had in "rent a car" offices. I was told that there were sick stuff. but, on the return - i found the same situation. nobody to return the car to... and again... wait for a bus for the terminal...... i recommend to avoid it.

Centauro in Barcelona is not able to handle properly all bookings in effective manner. Pick-up times are more than 2 hours although it is known at what time clients should arrive. At the Drop-Off it was not possible to close the contract as there was a mistake in the system (manager inserted in the system that more kilometers were used than agreed). The car was unfortunately robbed and glasswindow broken. Centauro have not provided any explanation about the price of the new window that seemed to be at least twice higher than market price. Insurance details were not explained at the pick-up.

Renting through Centauro was the absolute worst experience I have ever had. Not only did we need to wait 90 minutes - the woman at the front desk told us we needed to have an international drivers license (which was not indicated anywhere) and then told us we could solve the problem by paying 250 euros and then tried to get us to slip her fifty euros outside to solve the problem. Extortion. Awful. Unbelievable that this happened in Europe.

The car was fine, but picking it up was an absolute nightmare. I had no idea a rental car company could be this bad. When we arrived, there were maybe 15-20 people in line in front us. From the time that we arrived, to when we actually drove off the lot was literally two and a half hours. The young woman we dealt with at the counter was very nice, but the whole place was grossly understaffed, and her co-worker was strolling around like he was at the beach. Truly a dreadful experience.

I paid on way charge for the car from Barcelona - Valencia on QEEQ. But Centauro charged me extra for on way when I got to pick the car up. Case is on dispute with QEEQ and I will be seeking refund from my credit card company when I return to UK. As soon as we left Barcelona car engine management light came on, l continued with driving and it went. Hour later l lost power to the car, then stopped at hard shoulder and after turning car off for few minutes it worked. Anyway Centauro replaced the car next day but l lost a whole day. When we got to Valencia the office told me they need additional car so they will be keeping this car. Felt like being ripped off by driving car all the way to Valencia from Barcelona for free for them and they charged me well over €150, what a CON Company.

The staff at the rental company were very nice.

The wait time was too long. I was supposed to pick up the car at 1 PM, but I didn't get it until 2 PM. There were only two people in line in front of me.

Very convenient

Very fast service

First, there were only one or two people at the rental counter, so the waiting time was quite long. I was the fourth in line and waited for over an hour. Second, the various service charges during the process were annoying (more mentioned in other reviews). After charging me a 1400 EUR deposit for vehicle damages, I saw the car I was renting, which was covered in scratches. I immediately took a full video of the car (see attachment), went back to the counter, and the staff said that the video was not acceptable, they needed photos (deliberate difficulty?). So, I took photos and argued with her for a long time. Finally, she reluctantly noted the scratches on my rental agreement and stamped it. Third, after completing the paperwork, I found out that I wasn't given the car model I reserved. They insisted that I accept a smaller Kia. If I disagreed, the only option was a manual car, or I had to wait until an automatic one was available, with no clear time frame. There was no apology whatsoever, even though they knowingly downgraded my car model. This was deceitful! Fourth, the car key had a low battery, and on the fifth day, we had to press the key against the start button to start the car. We needed to search for a Kia store to replace the battery since the car couldn't start with the key. You can imagine my panic! I don't even want to mention my feelings further. Overall, highly not recommended!!

Satisfied

Efficient service, booking can be held for free for 12 hours. If you can't pick up the car at the agreed time, you can collect it within 12 hours.

Pretty good.

Very satisfied

Satisfied.

Excellent

Satisfied

The service was professional. Although they introduced additional insurance, they proceeded with other formalities without any unpleasantness after I declined. The vehicle was relatively new and in good condition.

Focused on delivering happiness and freedom.

Professional and satisfactory. The car was in good condition with minimal scratches, unlike my previous rental experience with Europcar where the car had many scratches, leading to disputes afterward.

Pretty good, except for the high deposit amount.

Very good.

If the staff's statements are not truthful, what part of this rental company can be trusted?

Due to the inconvenience of parking in Barcelona, I returned the car early at a different location. There was a 40 EUR fee. The car pickup was convenient, with no additional requirements, and the car was new.