OK Mobility, Bilbao Airport Car Rental

Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

OK Mobility - Bilbao Airport Information, Car Rental Instructions & Policies

Address

Zarandoa Kalea 5, Derio, 48160, Spain

Telephone

0034 971 126 880

Pick-up Instructions

The OK Mobility - Bilbao Airport car rental location is located out of the airport

When leaving the baggage claim hall, turn left and take the ramp to the car park or the lift to the floor 0. Go straight the corridor to the end crossing through the glass doors. Turn right into the east hall.

Drop-off Instructions

Please check with the branch staff during your pick-up about the return location and time.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards from the following providers are accepted for rentals at this location: Visa, Master

E-voucher

An e-voucher is accepted at this location.

Age requirements

18 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Full driver's license issued in Spain

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Spanish digital version of the driving license is acceptable. The driving's license must be shown from the official DGT App.

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Germany, Andorra, Austria, Belgium, France, Gibraltar, Greece, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal, Czech Republic, Switzerland, Italy

In the case of crossing into permitted territories, we recommend purchasing the International Supplement (INT). This supplement extends the rental terms and conditions to adjacent countries, provided they are one of the countries listed above, and under the coverage and liability conditions agreed upon in the current excess (as long as the vehicle is used in accordance with these General Terms and Conditions and the traffic regulations of the country of use are adhered to). If this supplement is not purchased and an accident occurs, the Lessee will be fully responsible for any damage to the vehicle, repatriation costs, and/or the total vehicle cost, as well as compensation for any damages caused. The vehicle may not be boarded or transported by any means of transportation without the prior written authorisation of the Lessor.It is prohibited to cross borders outside the European continent. For price and details of INT, please consult the staff at the counter. From June 1 to September 30, cars and motorcycles will not be allowed to travel to Formentera.

Must-not:

Taking rental cars to following countries is not allowed:
Bulgaria, Romania, Albania, United Kingdom, Kosovo, Bosnia and Herzegovina, North Macedonia, Belarus, Ukraine, Russia, Turkey, Moldova

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 0 for other car models.

EUR 900 for Citroen C1,

EUR 900 for Fiat 500,

EUR 1050 for Citroen C3,

EUR 900 for Peugeot 108,

EUR 1050 for Dacia Sandero Stepway,

EUR 1200 for Hyundai I30,

EUR 1200 for Citroen Berlingo,

EUR 1200 for Peugeot Rifter,

EUR 1200 for Renault Megane Sport Tourer,

EUR 1200 for Volkswagen T-cross,

EUR 1200 for Hyundai I30 Compact,

EUR 1200 for Kia Ceed Tourer,

EUR 1200 for Nissan Qashqai Or Similar,

EUR 1800 for Mg Hs,

EUR 1200 for Fiat 500 Cabrio,

EUR 1800 for Vw Beetle Cc,

EUR 1800 for Opel Cabrio,

EUR 1500 for Volkswagen Caddy,

EUR 1500 for Peugeot Rifter Long,

EUR 1500 for Peugeot 5008,

EUR 1500 for Renault Espace 7 Seater,

EUR 1500 for Seat Alhambra,

EUR 1500 for Peugeot Rifter,

EUR 1800 for Peugeot Traveller Long,

EUR 1800 for Peugeot Peugeot Traveller 9 Seater,

EUR 900 for Peugeot 108,Citroen C1,Fiat 500,Smart Forfour Eq,Abarth 500,Fiat 500,Smart Fortwo Eq,

EUR 1100 for Opel Corsa Automatic Pmr,Mini 5 Puertas,Dacia Sandero Stepway,Bmw I3,Renault Zoe Or Similar,Audi A1 Sportback,Citroen C3,

EUR 1200 for Mercedes Citan Tourer,Peugeot Rifter,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroen Berlingo,Peugeot 308 Automatic Pmr,Seat Leon,Hyundai I30 Compact,Mg Mg4,Bmw Serie 1,Hyundai I30,Toyota Camry Or Similar,Skoda Rapid,Dacia Logan Or Similar,Dacia Logan,Nissan Qashqai Or Similar,Citroën C3 Aircross Automatic Pmr,Audi Q2,Volkswagen T-cross,Peugeot 2008 Ev,Audi Q2,Volkswagen T-cross,Cupra Formentor Automatic O Similar,Fiat 500 Cabrio,Peugeot 508,Kia Ceed Tourer,Renault Megane Sport Tourer,

EUR 1500 for Abarth 124,

EUR 1800 for Peugeot Rifter,Seat Alhambra,Renault Espace 7 Seater,Peugeot 5008,Peugeot Rifter Long,Volkswagen Caddy,Audi A3,Audi A3,Mg Marvel R,Nissan X-trail,Land Rover Evoque,Mg Hs,Lynk&co 01 Automatic O Similar,Mini Cooper Cabrio,Opel Cabrio,Vw Beetle Cc,Chevrolet Van Express 15p,Renault Trafic,Peugeot Peugeot Traveller 9 Seater,Peugeot Traveller Long,Mercedes Benz Clase C Estate,

EUR 2000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Bmw X3,Nissan X-trail,Bmw M235 Gran Coupé,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Audi A6 Avant,

EUR 4000 for Mercedes Clase S,

EUR 2000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Bmw X3,Bmw M235 Gran Coupé,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Audi A6 Avant,

EUR 1800 for Peugeot Rifter,Seat Alhambra,Renault Espace 7 Seater,Peugeot 5008,Peugeot Rifter Long,Volkswagen Caddy,Mg Marvel R,Nissan X-trail,Mg Hs,Lynk&co 1,Opel Cabrio,Vw Beetle Cc,Peugeot Peugeot Traveller 9 Seater,Peugeot Traveller Long,

EUR 1200 for Mercedes Citan Tourer,Peugeot Rifter,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroen Berlingo,Peugeot 308 Automatic Pmr,Seat Leon,Hyundai I30 Compact,Mg Mg4,Bmw Serie 1,Hyundai I30,Toyota Camry Or Similar,Skoda Rapid,Dacia Logan Or Similar,Nissan Qashqai Or Similar,Citroën C3 Aircross Automatic Pmr,Audi Q2,Volkswagen T-cross,Peugeot 2008 Ev,Audi Q2,Volkswagen T-cross,Cupra Formentor Automatic O Similar,Fiat 500 Cabrio,Peugeot 508,Kia Ceed Tourer,Renault Megane Sport Tourer,

EUR 1800 for Peugeot Rifter,Seat Alhambra,Renault Espace 7 Seater,Peugeot 5008,Peugeot Rifter Long,Volkswagen Caddy,Audi A3,Audi A3,Mg Marvel R,Nissan X-trail,Land Rover Evoque,Mg Hs,Lynk&co 1,Mini Cooper Cabrio,Opel Cabrio,Vw Beetle Cc,Renault Trafic,Peugeot Peugeot Traveller 9 Seater,Peugeot Traveller Long,Mercedes Benz Clase C Estate,

EUR 2000 for Peugeot Rifter,Seat Alhambra,Mercedes Clase T,Renault Espace 7 Seater,Peugeot 5008,Bmw Serie 2 Gran T Ourer,Peugeot Rifter Long,Volkswagen Caddy,Bmw Serie 5,Mercedes Benz Clase C,Audi A3,Audi A3,Bmw X3,Nissan X-trail,Mg Marvel R,Nissan X-trail,Land Rover Evoque,Nissan Xtrail 5+2s,Mg Hs,Lynk&co 01 Automatic O Similar,Lynk&co 1,Bmw M235 Gran Coupé,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Mini Cooper Cabrio,Opel Cabrio,Vw Beetle Cc,Renault Trafic,Peugeot Peugeot Traveller 9 Seater,Peugeot Traveller Long,Audi A6 Avant,Mercedes Benz Clase C Estate,

EUR 1800 for Mercedes Citan Tourer,Peugeot Rifter,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroen Berlingo,Peugeot 308 Automatic Pmr,Seat Leon,Hyundai Kona Hybrid,Hyundai I30 Compact,Mg Mg4,Bmw Serie 1,Hyundai I30,Toyota Camry Or Similar,Skoda Rapid,Dacia Logan Or Similar,Dacia Logan,Nissan Qashqai Or Similar,Citroën C3 Aircross Automatic Pmr,Audi Q2,Volkswagen T-cross,Peugeot 2008 Ev,Audi Q2,Volkswagen T-cross,Cupra Formentor Automatic O Similar,Abarth 124,Fiat 500 Cabrio,Peugeot 508,Kia Ceed Tourer,Renault Megane Sport Tourer,

EUR 1200 for Opel Corsa Automatic Pmr,Mini 5 Puertas,Dacia Sandero Stepway,Bmw I3,Renault Zoe Or Similar,Audi A1 Sportback,Citroen C3,Peugeot 108,Citroen C1,Fiat 500,Smart Forfour Eq,Abarth 500,Fiat 500,Smart Fortwo Eq,

Theft Insurance Excess differs by car model:

EUR 0 for other car models.

EUR 900 for Citroen C1,

EUR 900 for Fiat 500,

EUR 1050 for Citroen C3,

EUR 900 for Peugeot 108,

EUR 1050 for Dacia Sandero Stepway,

EUR 1200 for Hyundai I30,

EUR 1200 for Citroen Berlingo,

EUR 1200 for Peugeot Rifter,

EUR 1200 for Renault Megane Sport Tourer,

EUR 1200 for Volkswagen T-cross,

EUR 1200 for Hyundai I30 Compact,

EUR 1200 for Kia Ceed Tourer,

EUR 1200 for Nissan Qashqai Or Similar,

EUR 1800 for Mg Hs,

EUR 1200 for Fiat 500 Cabrio,

EUR 1800 for Vw Beetle Cc,

EUR 1800 for Opel Cabrio,

EUR 1500 for Volkswagen Caddy,

EUR 1500 for Peugeot Rifter Long,

EUR 1500 for Peugeot 5008,

EUR 1500 for Renault Espace 7 Seater,

EUR 1500 for Seat Alhambra,

EUR 1500 for Peugeot Rifter,

EUR 1800 for Peugeot Traveller Long,

EUR 1800 for Peugeot Peugeot Traveller 9 Seater,

EUR 900 for Peugeot 108,Citroen C1,Fiat 500,Smart Forfour Eq,Abarth 500,Fiat 500,Smart Fortwo Eq,

EUR 1100 for Opel Corsa Automatic Pmr,Mini 5 Puertas,Dacia Sandero Stepway,Bmw I3,Renault Zoe Or Similar,Audi A1 Sportback,Citroen C3,

EUR 1500 for Abarth 124,

EUR 2000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Bmw X3,Nissan X-trail,Bmw M235 Gran Coupé,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Audi A6 Avant,

EUR 4000 for Mercedes Clase S,

EUR 2000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Bmw X3,Bmw M235 Gran Coupé,Bmw Serie 4 Cabrio,Land Rover Evoque Cc,Audi A6 Avant,

EUR 1200 for Mercedes Citan Tourer,Peugeot Rifter,Opel Combo Life L Pmr,Mercedes Benz Citan,Citroen Berlingo,Peugeot 308 Automatic Pmr,Seat Leon,Hyundai I30 Compact,Mg Mg4,Bmw Serie 1,Hyundai I30,Toyota Camry Or Similar,Skoda Rapid,Dacia Logan Or Similar,Nissan Qashqai Or Similar,Citroën C3 Aircross Automatic Pmr,Audi Q2,Volkswagen T-cross,Peugeot 2008 Ev,Audi Q2,Volkswagen T-cross,Cupra Formentor Automatic O Similar,Fiat 500 Cabrio,Peugeot 508,Kia Ceed Tourer,Renault Megane Sport Tourer,

EUR 1800 for Peugeot Rifter,Seat Alhambra,Renault Espace 7 Seater,Peugeot 5008,Peugeot Rifter Long,Volkswagen Caddy,Audi A3,Audi A3,Mg Marvel R,Nissan X-trail,Land Rover Evoque,Mg Hs,Lynk&co 1,Mini Cooper Cabrio,Opel Cabrio,Vw Beetle Cc,Renault Trafic,Peugeot Peugeot Traveller 9 Seater,Peugeot Traveller Long,Mercedes Benz Clase C Estate,

Third Party Liability Insurance Excess:

EUR 0

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.1 mi from Bilbao Airport

Railway Stations

2.9 mi from Train Station Bilbao

Other Landmarks

2 mi from Funicular Artxanda (Estación Superior)

2.4 mi from Funicular De Artxanda

3.8 mi from Viaducto De Miraflores

FIND ME A CHEAP RENTAL

Map view of OK Mobility Store Location

coordinates: 43.301097 -2.910608

Guest Reviews

Total points： 6.7 / 10 Average

Vehicle condition: 9.0
Vehicle cleanliness: 9.2
Spaciousness: 9.0
Counter staff: 3.7
Pick-up location: 3.2
Drop-off location: 6.0
Pick-up time: over 60 mins
Drop-off time: 10-30 mins

N.Guimond
Bilbao
6.3 /10 Average
Reviewed: Saturday, June 27, 2026
It just feels like a very dishonest company. There is basically no way to really know how much the rental will cost beforehand. Even when one book from full to empty, we have to fill up to avoid fees. I am not even mentioning the insurance scam here. No use for prebooking insurance. You will have to take the Ok rent a car insurance if you don't want your experience to be horrible. Will never do business with them again. On the day of return, no one was there. We had to call some non obvious number to have service and assure us that someone will come take care of us and bring us to the airport. In addition, it was not clear at all at the time of booking that the company was not directly at the airport but somewhere else.
Read More >
Anonymous
Bilbao
5.7 /10 Average
Reviewed: Saturday, June 27, 2026
No communication given that they are located off site and you need to get a shuttle bus to their offices.
Read More >
A.Lopez casado
Bilbao
9.3 /10 Excellent
Reviewed: Saturday, June 27, 2026
Horrible service in Bilbao!! When we got there we took 2 hours and 30 minutes to pick up hour car. Nothing wrong about the staff working there, one guy picking up, dropping and checking all the cars, and one woman doing all the contracts, we were surprise that they could even manage everything. It was really annoying to wait that long but it wasn’t the employees’s fault at all, it’s impossible to run a place just we that staff, they couldn’t do more and obviously they were so stress. This complain it’s more about the company and how necessary it’s to hire more people, not fair for the customers and not fair at all for the staff.
Read More >
M.Hancox
Bilbao
8.3 /10 Very good
Reviewed: Saturday, June 27, 2026
When in Spain there was a lot of confusion and a lot of extra costs for the car that we did not expect after stating clearly what we were after. Also staff had attitude.
Read More >
Anonymous
Bilbao
6 /10 Average
Reviewed: Saturday, June 27, 2026
Lots of hidden fees (gas, early drop off, large deposit, etc) terrible customer service on day of pick up. The service rep made us so angry we wanted to cancel but then were informed we couldn't without talking to the third party booking service. Not in Bilbao airport and very difficult to locate for return. Only positive thing I can say is the car was in good condition. Still waiting for deposit, though it's only been a few days. Wish I would have read more reviews prior to reserving. Won't book with them again.
Read More >
H.Derache
Bilbao
6 /10 Average
Reviewed: Saturday, June 27, 2026
- The car was nice - Under staffed office at pick up - No indications at the airport where to go for the shuttle transfer service / it appeared to be at departures level, which was not indicated in documents or in the airport - if you don't take the extra insurance they offer ... they give you a car with a hidden problem, that they charge you at drop-off (we argued about it, but it didn't help - we sent a reclamation by e-mail, nog reaction up to date) - the amount they reserve on your credit card is double comparared to the indication at online reservation
Read More >
Anonymous
Bilbao
5 /10 Average
Reviewed: Saturday, June 27, 2026
There were no signs anywhere in the airport to show the pickup location. Once we talked to about 3 different people, they led us in the general direction. The shuttle arrived after about 45 mins. There was only one person at check in (who was also the shuttle driver) so that took another hour before we actually had the car. Ok car rental had given us the wrong address for returning the car so we spent over an hour driving around to find it and made it to the airport about 35 minutes before departure. Extremely stressful in every way and will never book with OK car rental again.
Read More >
Anonymous
Bilbao
7 /10 Good
Reviewed: Saturday, June 27, 2026
Car was fine but the customer service was VERY slow, impersonal and very disorganized at pick up. there was zero customer service and they ended up charging me more then what I signed up for on easyrentcars. awful experience.
Read More >