From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3722227170
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Hertz, Palermo Airport Car Rental

Hertz 1000+ ratings, 10 reviews

Palermo, Sicily, Italy

6.0 / 10 Average

Hertz - Palermo Airport Information, Car Rental Instructions & Policies

Address

PUNTA RAISI,FALCONE + BORSELLINO APT,90045,IT

Telephone

+39091213112

Pick-up Instructions

The Hertz - Palermo Airport car rental location is located out of the airport

After hours drop off available Flight Number mandatory for all flights

Drop-off Instructions

After hours drop off available Flight Number mandatory for all flights

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
07:30 -23:59
07:30 -23:59
07:30 -23:59
07:30 -23:59
07:30 -23:59
07:30 -23:59
07:30 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 24.4 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in Italy

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
EUR 10/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
EUR 15/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
EUR 15/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
EUR 6/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:
CountriesCharges

Austria

Belgium

France

Germany

Luxembourg

Netherlands

Portugal

Slovenia

Spain

Show More

Austria

Belgium

France

Germany

Luxembourg

Netherlands

Portugal

Slovenia

Spain

Switzerland

Finland

Ireland

Norway

Sweden

EUR 16 per rental
Corss border to Slovenia is only allowed in Ljubjana.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1100-4000 for other car models.

EUR 1900 for Fiat 500x,

EUR 1300 for Vauxhall Corsa,Lancia Y-diesel,Opel Corsa,Renault Clio,Smart For Two,Fiat 500,Opel Corsa,

EUR 1500 for Peugeot 208,Volkswagen Polo,Clio Winter Tyres,Clio Winter Tyres,Kia Picanto,Fiat 500,

EUR 1600 for Opel Astra,Ford Focus,Volkswagen Golf,Renault Duster,Peugeot 308,Volkswagen Golf,Fiat 500l/nissan Juke,Fiat 500x,N1 Ford Focus Sw Winter Tyres,Opel Insignia,Abarth 595 Turismo,

EUR 1900 for Ds Ds3 Crossback,Renault Master 10m3,Ford Custom,Peugeot Expert,Vw Crafter 13m3,Peugeot 5008,Clio Cargo Van,500 Cabrio Matic,Peugeot 107,

EUR 2000 for Captur Winter Tyres-diesel,Peugeot E 2008,Renegade Plug In,Opel Corsa-electric,Opel Grandland,Nissan Qashqai-diesel,Renault Kadjar,Opel Insignia,Audi A4 Sw-diesel,Fiat 500 Bev-electric,Fiat 500 Dolcevita,Hybrid Plug In,Mitsubishi Xpander,Audi Q3-diesel,Nissan Primastar Kombi,Fiat Cronos Drive,

EUR 2200 for Peugeot Traveller O Similar,

EUR 2500 for Volkswagen Multivan,Kia Carnival,Crafter 20m3 Bodywork,Porsche Macan,Fiat Doblo Lwb,Iveco Daily 12m3,Special,

EUR 3000 for Alfa Romeo Junior-diesel,Jaguar F Pace-diesel,Iveco Daily,Toyota Corolla Cross 20 Jeep Compass T270 13 Tb,Hilux Sw4 Trailblazer,Alfa Romeo Tonale,Volkswagen Passat,A6 Avant Winter-diesel,Fiat 500e-electric,Ford Transit Jumbo,Maserati Levante Winter-diesel-4wd,

EUR 3500 for Rover Velar Winter-diesel,

EUR 4000 for Model 3 Lr-electric,Polestar 2,Bmw X5 Xdrive Hybride,Audi Q8 4x4-diesel-4wd,Mercedes Benz Cls-diesel-4wd,Mercedes-benz C 300 D,Mercedes Glc Coupe-diesel-4wd,Model Y Lr-electric,Mercedes Benz Gle-diesel--4wd,Tron S Sport-electric-4wd,Audi A8-diesel,

EUR 1600 for Opel Astra,

EUR 1600 for Ford Focus,

EUR 1600 for Volkswagen Golf,

EUR 2000 for Captur Winter Tyres-diesel,

EUR 1600 for Renault Duster,

EUR 2000 for Ds Ds3 Crossback,

EUR 1900 for Renault Master 10m3,

EUR 1600 for Peugeot 308,

EUR 1600 for Fiat 500l/nissan Juke,

EUR 3000 for Alfa Romeo Junior-diesel,

EUR 2000 for Peugeot E 2008,

EUR 2000 for Renegade Plug In,

EUR 1600 for N1 Ford Focus Sw Winter Tyres,

EUR 1300 for Vauxhall Corsa,

EUR 1500 for Peugeot 208,

EUR 1300 for Lancia Y-diesel,

EUR 1300 for Opel Corsa,

EUR 1500 for Volkswagen Polo,

EUR 1500 for Clio Winter Tyres,

EUR 1900 for Ford Custom,

EUR 1300 for Renault Clio,

EUR 4000 for Model 3 Lr-electric,

EUR 3000 for Jaguar F Pace-diesel,

EUR 3000 for Iveco Daily,

EUR 2500 for Volkswagen Multivan,

EUR 4000 for Polestar 2,

EUR 2500 for Kia Carnival,

EUR 3000 for Toyota Corolla Cross 20 Jeep Compass T270 13 Tb,

EUR 2500 for Crafter 20m3 Bodywork,

EUR 3000 for Hilux Sw4 Trailblazer,

EUR 2000 for Opel Corsa-electric,

EUR 1900 for Peugeot Expert,

EUR 2000 for Opel Grandland,

EUR 2000 for Nissan Qashqai-diesel,

EUR 3000 for Alfa Romeo Tonale,

EUR 1900 for Vw Crafter 13m3,

EUR 1900 for Peugeot 5008,

EUR 2000 for Opel Insignia,

EUR 1600 for Opel Insignia,

EUR 2000 for Jeep Renegade,

EUR 2000 for Audi A4 Sw-diesel,

EUR 3000 for Volkswagen Passat,

EUR 4000 for Bmw X5 Xdrive Hybride,

EUR 4000 for Audi Q8 4x4-diesel-4wd,

EUR 2000 for Toyota Proace,

EUR 3000 for A6 Avant Winter-diesel,

EUR 4000 for Mercedes Benz Cls-diesel-4wd,

EUR 2000 for Fiat 500 Bev-electric,

EUR 1300 for Smart For Two,

EUR 1500 for Kia Picanto,

EUR 1900 for Clio Cargo Van,

EUR 1900 for 500 Cabrio Matic,

EUR 1300 for Fiat 500,

EUR 1500 for Fiat 500,

EUR 3000 for Fiat 500e-electric,

EUR 2000 for Fiat 500 Dolcevita,

EUR 1600 for Abarth 595 Turismo,

EUR 1900 for Peugeot 107,

EUR 4000 for Mercedes-benz C 300 D,

EUR 3000 for 4x4 Winter Tyres,

EUR 2500 for Porsche Macan,

EUR 4000 for Mercedes Glc Coupe-diesel-4wd,

EUR 3000 for Ford Transit Jumbo,

EUR 2500 for Fiat Doblo Lwb,

EUR 2000 for Hybrid Plug In,

EUR 2000 for Mitsubishi Xpander,

EUR 2000 for Audi Q3-diesel,

EUR 2500 for Iveco Daily 12m3,

EUR 2000 for Nissan Primastar Kombi,

EUR 4000 for Model Y Lr-electric,

EUR 4000 for Mercedes Benz Gle-diesel--4wd,

EUR 4000 for Tron S Sport-electric-4wd,

EUR 4000 for Audi A8-diesel,

EUR 3000 for Maserati Levante Winter-diesel-4wd,

EUR 2500 for Special,

EUR 3600 for Jaguar F Pace-diesel,Volkswagen Multivan,Kia Carnival,Toyota Corolla Cross 20 Jeep Compass T270 13 Tb,Crafter 20m3 Bodywork,Hilux Sw4 Trailblazer,Alfa Romeo Tonale,Toyota Proace,Fiat 500e-electric,4x4 Winter Tyres,Mercedes Glc Coupe-diesel-4wd,Audi A5 Sw-diesel,Fiat Doblo Lwb,V1 Kia Ev6,Audi Q3-diesel,Nissan Primastar Kombi,

EUR 3600 for ,

EUR 2600 for Opel Astra,Captur Winter Tyres-diesel,Renault Duster,Ds Ds3 Crossback,Renault Master 10m3,Peugeot 308,Renegade Plug In,N1 Ford Focus Sw Winter Tyres,Ford Custom,Polestar 2,Opel Grandland,Vauxhall Grandland,Peugeot 5008,Opel Insignia,Jeep Renegade,Clio Cargo Van,Bmw X1 Xdrive20d-diesel,Hybrid Plug In,Mitsubishi Xpander,

EUR 2600 for ,

EUR 1600 for Ford Focus,Volkswagen Golf,Volkswagen Golf,Fiat 500l/nissan Juke,Peugeot E 2008,Puma Winter Tyres,Lancia Ypsilon Cassina,Opel Corsa-electric,Fiat 500 Bev-electric,Abarth 595 Turismo,Peugeot 107,

EUR 1600 for ,

EUR 1300 for Vauxhall Corsa,Peugeot 208,Lancia Y-diesel,Opel Corsa,Volkswagen Polo,Clio Winter Tyres,Clio Winter Tyres,Kia Picanto,Fiat 500,Fiat 500,Opel Corsa,

EUR 1300 for ,

EUR 4000 for Alfa Romeo Junior-diesel,Renault Zoe,Bmw X5 Xdrive Hybride,Audi Q8 4x4-diesel-4wd,E Tron Ev,Ix1 Drive 30,Maserati Grecale-4wd,Mercedes Benz Gle-diesel--4wd,Audi A8-diesel,Maserati Levante Winter-diesel-4wd,

EUR 4000 for ,

EUR 3000 for Iveco Daily,Peugeot Expert,Vw Crafter 13m3,Ford Transit Jumbo,Iveco Daily 12m3,Special,

EUR 3000 for ,

EUR 2000 for ,

Theft Insurance Excess differs by car model:

EUR 2000 for Vauxhall Corsa,Lancia Y-diesel,Opel Corsa,Renault Clio,Smart For Two,Fiat 500,Opel Corsa,

EUR 2000 for Peugeot 208,Volkswagen Polo,Clio Winter Tyres,Clio Winter Tyres,Kia Picanto,Fiat 500,

EUR 2300 for Opel Astra,Ford Focus,Volkswagen Golf,Renault Duster,Peugeot 308,Volkswagen Golf,Fiat 500l/nissan Juke,Fiat 500x,N1 Ford Focus Sw Winter Tyres,Opel Insignia,Abarth 595 Turismo,

EUR 2600 for Ds Ds3 Crossback,Renault Master 10m3,Ford Custom,Peugeot Expert,Vw Crafter 13m3,Peugeot 5008,Clio Cargo Van,500 Cabrio Matic,Peugeot 107,

EUR 2300 for Captur Winter Tyres-diesel,Peugeot E 2008,Renegade Plug In,Opel Corsa-electric,Opel Grandland,Nissan Qashqai-diesel,Renault Kadjar,Opel Insignia,Audi A4 Sw-diesel,Fiat 500 Bev-electric,Fiat 500 Dolcevita,Hybrid Plug In,Mitsubishi Xpander,Audi Q3-diesel,Nissan Primastar Kombi,Fiat Cronos Drive,

EUR 2900 for Peugeot Traveller O Similar,

EUR 3000 for Volkswagen Multivan,Kia Carnival,Crafter 20m3 Bodywork,Porsche Macan,Fiat Doblo Lwb,Iveco Daily 12m3,Special,

EUR 3600 for Alfa Romeo Junior-diesel,Jaguar F Pace-diesel,Iveco Daily,Toyota Corolla Cross 20 Jeep Compass T270 13 Tb,Hilux Sw4 Trailblazer,Alfa Romeo Tonale,Volkswagen Passat,A6 Avant Winter-diesel,Fiat 500e-electric,Ford Transit Jumbo,Maserati Levante Winter-diesel-4wd,

EUR 3600 for Rover Velar Winter-diesel,

EUR 4000 for Model 3 Lr-electric,Polestar 2,Bmw X5 Xdrive Hybride,Audi Q8 4x4-diesel-4wd,Mercedes Benz Cls-diesel-4wd,Mercedes-benz C 300 D,Mercedes Glc Coupe-diesel-4wd,Model Y Lr-electric,Mercedes Benz Gle-diesel--4wd,Tron S Sport-electric-4wd,Audi A8-diesel,

EUR 2300 for Opel Astra,

EUR 2300 for Ford Focus,

EUR 2300 for Volkswagen Golf,

EUR 2300 for Captur Winter Tyres-diesel,

EUR 2300 for Renault Duster,

EUR 2600 for Ds Ds3 Crossback,

EUR 2600 for Renault Master 10m3,

EUR 2300 for Peugeot 308,

EUR 2300 for Fiat 500l/nissan Juke,

EUR 3600 for Alfa Romeo Junior-diesel,

EUR 2600 for Peugeot E 2008,

EUR 2600 for Renegade Plug In,

EUR 2300 for Fiat 500x,

EUR 2300 for N1 Ford Focus Sw Winter Tyres,

EUR 2000 for Vauxhall Corsa,

EUR 2000 for Peugeot 208,

EUR 2000 for Lancia Y-diesel,

EUR 2000 for Opel Corsa,

EUR 2000 for Volkswagen Polo,

EUR 2000 for Clio Winter Tyres,

EUR 2000 for Ford Custom,

EUR 2000 for Renault Clio,

EUR 4000 for Model 3 Lr-electric,

EUR 3600 for Jaguar F Pace-diesel,

EUR 3600 for Iveco Daily,

EUR 3000 for Volkswagen Multivan,

EUR 4000 for Polestar 2,

EUR 3000 for Kia Carnival,

EUR 3600 for Toyota Corolla Cross 20 Jeep Compass T270 13 Tb,

EUR 3000 for Crafter 20m3 Bodywork,

EUR 3600 for Hilux Sw4 Trailblazer,

EUR 2600 for Opel Corsa-electric,

EUR 2000 for Peugeot Expert,

EUR 2600 for Opel Grandland,

EUR 2600 for Nissan Qashqai-diesel,

EUR 3600 for Alfa Romeo Tonale,

EUR 2600 for Vw Crafter 13m3,

EUR 2600 for Peugeot 5008,

EUR 2600 for Opel Insignia,

EUR 2300 for Opel Insignia,

EUR 2600 for Jeep Renegade,

EUR 2600 for Audi A4 Sw-diesel,

EUR 3600 for Volkswagen Passat,

EUR 4000 for Bmw X5 Xdrive Hybride,

EUR 4000 for Audi Q8 4x4-diesel-4wd,

EUR 2600 for Toyota Proace,

EUR 3000 for A6 Avant Winter-diesel,

EUR 4000 for Mercedes Benz Cls-diesel-4wd,

EUR 2600 for Fiat 500 Bev-electric,

EUR 2000 for Smart For Two,

EUR 2000 for Kia Picanto,

EUR 2600 for Clio Cargo Van,

EUR 2600 for 500 Cabrio Matic,

EUR 2000 for Fiat 500,

EUR 3600 for Fiat 500e-electric,

EUR 2600 for Fiat 500 Dolcevita,

EUR 2300 for Abarth 595 Turismo,

EUR 2600 for Peugeot 107,

EUR 4000 for Mercedes-benz C 300 D,

EUR 3000 for 4x4 Winter Tyres,

EUR 3000 for Porsche Macan,

EUR 4000 for Mercedes Glc Coupe-diesel-4wd,

EUR 3600 for Ford Transit Jumbo,

EUR 3000 for Fiat Doblo Lwb,

EUR 2600 for Hybrid Plug In,

EUR 3000 for Mitsubishi Xpander,

EUR 2600 for Audi Q3-diesel,

EUR 3000 for Iveco Daily 12m3,

EUR 2600 for Nissan Primastar Kombi,

EUR 4000 for Model Y Lr-electric,

EUR 4000 for Mercedes Benz Gle-diesel--4wd,

EUR 4000 for Tron S Sport-electric-4wd,

EUR 4000 for Audi A8-diesel,

EUR 3600 for Maserati Levante Winter-diesel-4wd,

EUR 3000 for Special,

USD 0 for other car models.

EUR 3600 for Jaguar F Pace-diesel,Volkswagen Multivan,Kia Carnival,Toyota Corolla Cross 20 Jeep Compass T270 13 Tb,Crafter 20m3 Bodywork,Hilux Sw4 Trailblazer,Alfa Romeo Tonale,Toyota Proace,Fiat 500e-electric,4x4 Winter Tyres,Mercedes Glc Coupe-diesel-4wd,Audi A5 Sw-diesel,Fiat Doblo Lwb,V1 Kia Ev6,Audi Q3-diesel,Nissan Primastar Kombi,

EUR 3600 for ,

EUR 2600 for Opel Astra,Captur Winter Tyres-diesel,Renault Duster,Ds Ds3 Crossback,Renault Master 10m3,Peugeot 308,Renegade Plug In,N1 Ford Focus Sw Winter Tyres,Ford Custom,Polestar 2,Opel Grandland,Vauxhall Grandland,Peugeot 5008,Opel Insignia,Jeep Renegade,Clio Cargo Van,Bmw X1 Xdrive20d-diesel,Hybrid Plug In,Mitsubishi Xpander,

EUR 2600 for ,

EUR 2300 for Ford Focus,Volkswagen Golf,Volkswagen Golf,Fiat 500l/nissan Juke,Peugeot E 2008,Puma Winter Tyres,Lancia Ypsilon Cassina,Opel Corsa-electric,Fiat 500 Bev-electric,Abarth 595 Turismo,Peugeot 107,

EUR 2300 for ,

EUR 2000 for Vauxhall Corsa,Peugeot 208,Lancia Y-diesel,Opel Corsa,Volkswagen Polo,Clio Winter Tyres,Clio Winter Tyres,Kia Picanto,Fiat 500,Fiat 500,Opel Corsa,

EUR 2000 for ,

EUR 4000 for Alfa Romeo Junior-diesel,Renault Zoe,Bmw X5 Xdrive Hybride,Audi Q8 4x4-diesel-4wd,E Tron Ev,Ix1 Drive 30,Maserati Grecale-4wd,Mercedes Benz Gle-diesel--4wd,Audi A8-diesel,Maserati Levante Winter-diesel-4wd,

EUR 4000 for ,

EUR 3000 for Iveco Daily,Peugeot Expert,Vw Crafter 13m3,Ford Transit Jumbo,Iveco Daily 12m3,Special,

EUR 3000 for ,

Third Party Liability Insurance Excess differs by car model:

EUR 0 for Jaguar F Pace-diesel,Volkswagen Multivan,Kia Carnival,Toyota Corolla Cross 20 Jeep Compass T270 13 Tb,Crafter 20m3 Bodywork,Hilux Sw4 Trailblazer,Alfa Romeo Tonale,Toyota Proace,Fiat 500e-electric,4x4 Winter Tyres,Mercedes Glc Coupe-diesel-4wd,Audi A5 Sw-diesel,Fiat Doblo Lwb,V1 Kia Ev6,Audi Q3-diesel,Nissan Primastar Kombi,

EUR 0 for ,

EUR 0 for Opel Astra,Captur Winter Tyres-diesel,Renault Duster,Ds Ds3 Crossback,Renault Master 10m3,Peugeot 308,Renegade Plug In,N1 Ford Focus Sw Winter Tyres,Ford Custom,Polestar 2,Opel Grandland,Vauxhall Grandland,Peugeot 5008,Opel Insignia,Jeep Renegade,Clio Cargo Van,Bmw X1 Xdrive20d-diesel,Hybrid Plug In,Mitsubishi Xpander,

EUR 0 for Ford Focus,Volkswagen Golf,Volkswagen Golf,Fiat 500l/nissan Juke,Peugeot E 2008,Puma Winter Tyres,Lancia Ypsilon Cassina,Opel Corsa-electric,Fiat 500 Bev-electric,Abarth 595 Turismo,Peugeot 107,

EUR 0 for Vauxhall Corsa,Peugeot 208,Lancia Y-diesel,Opel Corsa,Volkswagen Polo,Clio Winter Tyres,Clio Winter Tyres,Kia Picanto,Fiat 500,Fiat 500,Opel Corsa,

EUR 0 for Alfa Romeo Junior-diesel,Renault Zoe,Bmw X5 Xdrive Hybride,Audi Q8 4x4-diesel-4wd,E Tron Ev,Ix1 Drive 30,Maserati Grecale-4wd,Mercedes Benz Gle-diesel--4wd,Audi A8-diesel,Maserati Levante Winter-diesel-4wd,

EUR 0 for Iveco Daily,Peugeot Expert,Vw Crafter 13m3,Ford Transit Jumbo,Iveco Daily 12m3,Special,

EUR 0 for Opel Insignia,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

Nearby Palermo Airport

Railway Stations

13.5 mi from Notarbartolo Train Station

15.3 mi from Palermo Central Train Station

Hotels

8.2 mi from Casa Vacanza Matilde

9.2 mi from Hotel Bellevue del Golfo

9.4 mi from Villa Ancilo

Other Landmarks

13.9 mi from Castello Della Zisa

14.6 mi from Palermo Cathedral

14.7 mi from San Giovanni Degli Eremiti

FIND ME A CHEAP RENTAL
Map view of Hertz Store Location
coordinates: 38.1824 13.100582

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Guest Reviews

Total points: 6.0 / 10 Average

  • Vehicle condition: 0.6
  • Vehicle cleanliness: 0.8
  • Spaciousness: 0.6
  • Counter staff: 0.4
  • Pick-up location: 0.6
  • Drop-off location: 0.6
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • E.Marzano

    Palermo

    6 /10 Average

    Reviewed: Friday, June 20, 2025

    The car delivered was different from the one I booked
    Read More >
  • Boyd Nichol(s)

    Palermo

    2 /10 Poor

    Reviewed: Friday, June 20, 2025

    Due to language barriers, we were inexplicably given a Ford Focus. There was noticeable damage to the car exterior, but the staff had us sign the form stating the car was in good condition before we noticed it. Though we weren't charged for it, we still felt deceived. Our bill did not match the one we received from QEEQ. We suspect we were overcharged, as Thrifty's bill was over 100 euros higher, allegedly due to taxes according to the staff, which is outrageous. While driving, the dashboard showed a tire pressure warning, but we found nothing unusual when we checked. When returning the car, the staff pointed out a random mark on one of the tires and charged us 160 euros for tire replacement. We really felt scammed, it was absurd.
    Read More >
  • Robin Darwin

    Palermo

    8 /10 Very good

    Reviewed: Friday, June 20, 2025

    The lady at the store was very friendly and specifically suggested a route for our return to make it easier to refuel before dropping off the car. She also pointed out that since we had already purchased full insurance through QEEQ, we didn't need to buy any additional coverage. The staff was very polite during the car exchange, the whole process was smooth, and there were no issues.
    Read More >
  • Quintina Armstrong

    Palermo

    2 /10 Poor

    Reviewed: Friday, June 20, 2025

    I rented a car from Thrifty, and the return process was extremely frustrating. It took from 3:30 PM until 7:49 PM to finalize it! Due to an incorrect return location provided by the rental service (I've already contacted their customer support to resolve this), our plan to return the car in the city center was redirected to an IKEA location even further than the airport. So we decided to compromise and head to the airport. The first time we went to the airport, the Thrifty staff said this was not the designated return location and we would need to pay an extra 55 euros. We were confused, but since we had some time left, we decided to look for the IKEA return location. After wandering in the dark and failing to find it, we returned to the airport ready to pay the extra 55 euros. Fortunately, a different staff member helped us and didn't charge us the extra fee. However, by that time it was too late to refuel the car ourselves, resulting in an additional 50-euro cost!
    Read More >
  • Myron Hewlett

    Palermo

    4 /10 Average

    Reviewed: Friday, June 20, 2025

    There were very few staff at the store, and the process was extremely slow. We waited for more than two hours to get the car. When picking up the car, they just handed us the keys and left. We had to rely on helpful people around to learn how to operate the car...
    Read More >
  • Isabel Jim

    Palermo

    10 /10 Excellent

    Reviewed: Friday, June 20, 2025

    If you understand Italian, you can experience excellent service. Their English is average.
    Read More >
  • Evangeline Den(n)is

    Palermo

    2 /10 Poor

    Reviewed: Friday, June 20, 2025

    Incorrect fuel information leads to a bad experience for customers
    Read More >
  • Olivia Jeremiah

    Palermo

    10 /10 Excellent

    Reviewed: Friday, June 20, 2025

    The car rental company was Hertz. Everything was excellent with no additional purchases recommended. The car was in great condition, with less than 10,000 kilometers, and the interior was almost brand new.
    Read More >
  • Richard Clement

    Palermo

    8 /10 Very good

    Reviewed: Friday, June 20, 2025

    Great service
    Read More >
  • Uriah Hemingway

    Palermo

    8 /10 Very good

    Reviewed: Friday, June 20, 2025

    Overall, it was okay, but I had to wait a while to pick up the car; the process was too slow. The paperwork was done inside the airport, but the car pick-up was in an external parking lot. Couldn't they clearly mark pick-up and drop-off points? Also, the car they gave me was much lower in class compared to my reservation, especially in terms of engine power. Not sure if it was QEEQ's issue or Hertz's, but they downgraded my car without informing me.
    Read More >
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