Europcar, Townsville Airport Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Europcar - Townsville Airport Information, Car Rental Instructions & Policies

Address

TERMINAL BUILDING, TOWNSVILLE AIRPORT, 4810, TOWNSVILLE, QLD, AUSTRALIA

Telephone

+61747601380

Pick-up Instructions

The Europcar - Townsville Airport car rental location is in terminal

You can walk to the counter of Europcar - Townsville Airport car rental.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -14:00	07:30 -17:00	07:30 -17:00	07:30 -17:00	07:30 -17:00	07:30 -17:00	07:30 -17:00

Security Deposit

The deposit amount depends on the car category and can be paid by credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	AUD 200	30-60
Audi Q2 Toyota Fortuner Toyota Kluger Hybrid Volvo Xc60 Mini Cooper Cupra Born Ev Vw T-roc Cabrio Mercedes Benz A180 Mercedes-benz Cla Electric Or Similar Volkswagen T-cross Vw Tera Comfort Tsi Kia Sportage Mercedes E-class Tesla Model X Audi A4 Convertible Nissan Sentra Show more > Audi Q2 Toyota Fortuner Toyota Kluger Hybrid Volvo Xc60 Mini Cooper Cupra Born Ev Vw T-roc Cabrio Mercedes Benz A180 Mercedes-benz Cla Electric Or Similar Volkswagen T-cross Vw Tera Comfort Tsi Kia Sportage Mercedes E-class Tesla Model X Audi A4 Convertible Nissan Sentra Tesla Model Y Bmw 330i Volvo Xc60 Mercedes Classe V Hyundai Staria To Rav4 Hybrid Cupra Formentor Ford Mustang Mach E 100% Ev 550km Volvo Xc40 Jumpy Xl Mercedes Gle Transit Xlt High Roof Mercedes Benz Sprinter Van Pack up ^	AUD 500	30-60
Audi Q2 Toyota Fortuner Toyota Kluger Hybrid Volvo Xc60 Mini Cooper Cupra Born Ev Vw T-roc Cabrio Mercedes Benz A180 Mercedes-benz Cla Electric Or Similar Volkswagen T-cross Vw Tera Comfort Tsi Kia Sportage Mercedes E-class Tesla Model X Audi A4 Convertible Nissan Sentra Show more > Audi Q2 Toyota Fortuner Toyota Kluger Hybrid Volvo Xc60 Mini Cooper Cupra Born Ev Vw T-roc Cabrio Mercedes Benz A180 Mercedes-benz Cla Electric Or Similar Volkswagen T-cross Vw Tera Comfort Tsi Kia Sportage Mercedes E-class Tesla Model X Audi A4 Convertible Nissan Sentra Tesla Model Y Bmw 330i Volvo Xc60 Mercedes Classe V Hyundai Staria To Rav4 Hybrid Cupra Formentor Ford Mustang Mach E 100% Ev 550km Volvo Xc40 Jumpy Xl Mercedes Gle Transit Xlt High Roof Mercedes Benz Sprinter Van Pack up ^	AUD 500	30-30

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, DinersClub, AMEX

JCB,Discover,UnionPay are not accepted.

Debit card accepted: Visa, Master

E-voucher

A mobile voucher is accepted; a printout is not required.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 27.5 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original South Korea Driving License (English version)

An English translation must be provided on the back of the driver's license.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

If you are a local renter, you may be required to present a utility bill within 3 months for checking.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Policies vary by islands:
Bruny Island, Phillip Island, Kangaroo Island, North Stradbroke Island, South Stradbroke Island, Mornington Peninsula

The only vehicles permitted to travel on unsealed roads are the following FFAR, KPGE, SFDR, PFAR, FFAM, SFBR, SFBD(SUV modles and PICKUP modles)and then ONLY if Unsealed Road Cover has been purchased. An unsealed road refers to a constructed or formed road that is not sealed with a hard material, such as tar, bitumen or concrete. Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line unless Snow Cover has been purchased.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water. Vehicles are permitted to travel to the below islands only: • Kangaroo Island • Stradbroke Island • Magnetic Island • Bribie Island • Phillip Island • Bruny Island

Not allowed:

Taking rental cars to the Australian islands that are not listed in Conditional is not allowed.

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.8 mi from Townsville Airport

Hotels

2.1 mi from Mercure Townsville

2.1 mi from Secura Lifestyle The Lakes Townsville

2.2 mi from BIG4 Rowes Bay Beachfront Holiday Park

CHECK RATES

Map view of Europcar Store Location

coordinates: -19.2513 146.7594

Guest Reviews

Total points： 9.1 / 10 Excellent

Vehicle condition: 9.3
Vehicle cleanliness: 8.9
Spaciousness: 8.7
Counter staff: 8.4
Pick-up location: 8.9
Drop-off location: 8.9
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Anonymous
Townsville
5 /10 Average
Reviewed: Wednesday, November 27, 2024
Le service a été très lent et long. De plus, on nous a chargé deux jours au lieu de 1. La réservation était pour 9h00 am mais notre avion est arrivée tôt. On nous a donné l'auto vers 8:35 am mais on ne nous a pas dit de retourner pour avant 8h35. Nous avons retourné l'auto à 8:40am le lendemain. Et malgré tout, u e charge de 2 jours. Un vrai vol. De plus, nous sommes retournés au comptoir pour discuter de la situation et la personne ne voulait même pas nous parler et a manqué de respect. Aucun changement ni remboursement. Europcar, c'est fini et nous ne recommanderons jamais.
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S.Smith
Townsville
9.7 /10 Excellent
Reviewed: Tuesday, November 8, 2022
It was a little difficult to contact staff. Left messages but did not return call. Had to go to the terminal and find Europcar counter. A lady from next door hire company had to look around the back and told us staff were there and would be out shortly. The customer service girl was very nice and friendly and completed our booking.
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j.Weerasekera
Townsville
10 /10 Excellent
Reviewed: Tuesday, August 23, 2022
qll good
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A.Noyes
Townsville
8 /10 Very good
Reviewed: Tuesday, May 31, 2022
The car was an upgrade which was nice. The staff member was helpful and explained everything there was to know about the car.
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M.Abdo
Townsville
10 /10 Excellent
Reviewed: Friday, March 13, 2020
Car was very new and perfectly clean. Counter at pick-up had a computer glitch which caused a bit of delay, but nothing major to fuss about. All in all a good experience.
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p.Ioapo
Townsville
8.7 /10 Very good
Reviewed: Monday, August 26, 2019
Waited well over 4 hours upon pick up. Customer Service was very bad from the get go , very rude . Had no customer service skills what so ever , refused to listen to us . It wasn't until my daughter rang head office and a new customer representative started their shift that things finally started progressing.
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V.Miller
Townsville
8.3 /10 Very good
Reviewed: Friday, July 19, 2019
Europcar were good, although I was charged an international money transfer fee which I don't recall being in the contract. The vehicle was new, but a software glitch produced an airbag warning sign on the dashboard. The car itself was very basic and Mitsubishi really need to upgrade their "clunker" engines.
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Dave
Townsville
9.3 /10 Excellent
Reviewed: Monday, July 1, 2019
I found the Townsville staff to be extremely friendly and efficient.
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A.Hepburn
Townsville
10 /10 Excellent
Reviewed: Sunday, April 28, 2019
Better car than expected which was a nice surprise!
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C.Midori de Arruda
Townsville
10 /10 Excellent
Reviewed: Thursday, January 24, 2019
I've actually got updated to a KIA CERATO at the pick up! Therefore the above review is for a KIA CERATO and rather than a Hinday Accent (witch I don't recommend)
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L.Hodgkin
Townsville
10 /10 Excellent
Reviewed: Wednesday, July 25, 2018
Like: Customer service was smashed out of the airport fabulous crew great vehicle easy access and Townsville rocks with customer service from the team at the airport
Dislike: There is nothing sorry
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Kirsti
Townsville
9.8 /10 Excellent
Reviewed: Thursday, July 19, 2018
Like: Easy car upgraded us when the vehicle we reserved was unavailable.
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Sam
Townsville
10 /10 Excellent
Reviewed: Sunday, July 1, 2018
Like: Fantastic value. Amazing car. Excellent service. Smooth hassle free transaction ⭐️⭐️⭐️⭐️⭐️
Dislike: Nothing
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