Europcar - Reykjavik Domestic Airport Information, Car Rental Instructions & Policies

We had to queue quite sometime and we cannot pay in Euro, need to change to Icelandic note to pay. Why we have to buy again for insurance where else I already booked online. Other than that all are fine.

I originally booked a Golf, but when I arrived, they said they couldn't find my car; it was in another lot. Without asking me, they gave me a Skoda Octavia Diesel instead, which felt like an upgrade, so I was happy to take it. The car was in good condition. Later, a tire pressure warning light came on. After calling, they told me to reset it, but the instructions weren't very clear. I tried to reset it but couldn't, so I checked the tires myself. They seemed fine, so I drove to the nearest branch. The staff directed me to a repair shop, where the service was excellent. The issue turned out to be that one tire had high pressure. It was resolved for free. A small stone hit the windshield when driving on a sandy road, which scared me, but luckily it didn't crack. I recommend getting windshield insurance. I returned the car at 4 AM, and there were staff present, which was convenient. Overall, I am quite satisfied.

Customer service handled complaints too slowly.

Extremely satisfied!

Very satisfied

Did not get the reserved car

The large company offers excellent service.

Very enthusiastic

Satisfied

Good service, efficient, good vehicle condition, fuel-efficient

Extremely satisfied with the self-driving experience. The song of ice and fire did not disappoint. Iceland's public transport system is not well developed, and some places can only be reached by driving yourself or joining a tour.

Satisfied, except for the long wait time to pick up the car in Reykjavik; everything else was good.

There were a lot of people in line

The process was well-established, quick, and convenient. Car pickup was speedy, and no extra service fees were charged. We mistakenly selected domestic instead of international airport, but the staff immediately changed the vehicle model and resolved the issue promptly!

Rented for the second time, very satisfied, highly recommended.

Extremely unsatisfactory car rental service!! I booked a Lexus NX, but the search only showed one airport. I've never been to this location and didn’t realize there was another airport. Upon arrival, I found out it was the other airport. We landed at the primary airport and after communicating extensively with customer service, they said we needed to pick up the car at a specific branch. By the time we got to that branch, it was near closing time, and although there were staff inside, they refused to serve us and told us to come back the next day. Early the next morning, we rushed back, only to be told that the car we reserved was unavailable! They said our car was at another branch, so we had to drive there. When we finally got there, they said the car wasn’t ready! An entire day had passed and the car was still not ready. We waited at the branch for over an hour, and only then did they give us the car—freshly washed. I have no idea what this car rental company was doing. Before leaving, they apologized and said we wouldn’t have to refuel upon return as a gesture of compensation. However, after returning the car, they charged us several tens of thousands of Icelandic krona!! I don’t understand this at all. The rental fee was fully paid beforehand, and on top of that, they deducted a deposit of 75,000 ISK. It’s been almost half a month, and the deposit hasn’t been refunded yet. Other companies usually refund within days after the car is returned. This has been the most frustrating and outrageous car rental experience in my many international rentals. It disrupted our itinerary for an entire day, causing all subsequent plans and hotels to be affected! We rented a Mercedes, but ended up driving a Toyota at first—how is that fair when the prices are definitely not the same? This company is extremely unethical! Up to now, they haven’t responded!!

On the first day, the airport store provided me with a small car to drive to the capital's airport store to pick up the vehicle. When I got out, I accidentally left the duty-free tobacco and alcohol I bought in the car. The next morning I went back to ask, but they said they didn't see anything!

I love Iceland, I'll visit again in a couple of years.

Pretty good, except the car return staff seemed a bit impatient.