East Coast Car Rentals, Melbourne City – Grand Hyatt Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

East Coast Car Rentals - Melbourne City – Grand Hyatt Information, Car Rental Instructions & Policies

Address

123 Collins St, Melbourne VIC 3000, Australia

Telephone

+61755558900 / +611800028881

Pick-up Instructions

Our office is located on Level 4 of the Grand Hyatt Carpark, walk towards to the main entrance of the hotel and on your left there is a elevator that will take you to the office in the carpark.

Drop-off Instructions

When returning your vehicle the entrance to the Grand Hyatt carpark is via Russell Street or Flinders Lane (depending on the direction you are travelling) and follow the signs to one of the dedicated East Coast Car Rentals carpark spaces.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -14:00 07:00 -17:00	08:00 -16:00 07:00 -17:00	08:00 -16:00 07:00 -17:00	08:00 -16:00 07:00 -17:00	08:00 -16:00 07:00 -17:00	08:00 -16:00 07:00 -17:00	08:00 -16:00 07:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 16.5 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original South Korea Driving Lisense (English version)

An English translation must be provided on the back of the driver's license.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

AUD 11/day

capped at AUD 50

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 8/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 11/day

capped at AUD 90

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 11/day

capped at AUD 90

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 11/day

capped at AUD 90

Cross Border

To be updated

Cross Islands

Must-not:

Taking rental cars to following islands is not allowed：
Daydream Island, Fitzroy Island, DayDream Island

Excess

Third Party Liability Insurance Excess differs by car model:

AUD 5500 for Toyota Yaris Cross Hybrid,Ford Focus Lommel X 2022-2023,Citroen C3,Suzuki Jimny,Toyota Prius-hybrid,Hyundai I30,

AUD 0 for other car models.

AUD 5500 for Toyota Camry Hybrid-hybrid,Toyota Kluger Hybrid,Mitsubishi Pajero Sport,Mg Hs,Toyota Hilux,Toyota Hilux Sr,Fullsize,Polestar 2,Mercedes-benz Glc,Mazda Mx30,Intermediate,Chirey Tiggo 7,Kia Stonic,Mg Zs Ev,Bmw 2 Series,Tesla Model 3,Opel Mokka,Hyundai H1,Volvo C40,Tesla Model Y Electric,Toyota Camry,Ford Bronco Sport,Special,Toyota Commuter,

AUD 6600 for Toyota Camry Hybrid-hybrid,Toyota Kluger Hybrid,Mitsubishi Pajero Sport,Mg Hs,Toyota Hilux,Toyota Hilux Sr,Fullsize,Gwm Tank-4wd,Polestar 2,Mercedes-benz Glc,Toyota Prado-4wd,Mazda Mx30,Intermediate,Chirey Tiggo 7,Kia Stonic,Mg Zs Ev,Bmw 2 Series,Tesla Model 3,Opel Mokka,Hyundai H1,Volvo C40,Tesla Model Y Electric,Toyota Camry,Ford Bronco Sport,Special,Toyota Commuter,

Collision Damage Waiver Excess differs by car model:

AUD 5500 for Toyota Yaris Cross Hybrid,Ford Focus Lommel X 2022-2023,Citroen C3,Suzuki Jimny,Toyota Prius-hybrid,Hyundai I30,

AUD 0 for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.2 mi from Melbourne City Heliport

7.3 mi from Essendon Airport

12.3 mi from Melbourne Airport

Railway Stations

0.2 mi from Flinders Street Station

0.3 mi from Parliament Train Station

0.8 mi from Flagstaff Train Station

Hotels

Nearby Grand Hyatt Melbourne

0.1 mi from 1 Exhibition Apartment Hotel

0.1 mi from Adelphi Hotel

Other Landmarks

0.2 mi from Federation Square

FIND ME A CHEAP RENTAL

Map view of East Coast Car Rentals Store Location

coordinates: -37.815125084162 144.9698525582

Guest Reviews

Total points： 8.7 / 10 Very good

Vehicle condition: 2.0
Vehicle cleanliness: 1.5
Spaciousness: 1.4
Counter staff: 1.6
Pick-up location: 1.4
Drop-off location: 1.4
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Matthew
Melbourne
6.7 /10 Average
Reviewed: Friday, August 8, 2025
Slow pick up. Car is a Chinese car which is now pretty good in the engine power. Otherwise it is good.
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M.KIM
Melbourne
10 /10 Excellent
Reviewed: Friday, August 8, 2025
도심가운데에 위치하여 접근성이 좋으며 반납하고 돌아가기에도 너무 편했습니다 직원들은 모두 친절하고 따뜻하게 대응해 주었습니다
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Tina Z
Melbourne
7 /10 Good
Reviewed: Friday, August 8, 2025
They didn’t take clear car photos and set me in trap to at a wind screen chip but it was present when we received the car. They charged me $1000 deposit and didn’t refund it to me yet after I show them the clear pics when we received the car. I am still wait for deposit refund. Very Frustrating.
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Phoenix Brown
Melbourne
10 /10 Excellent
Reviewed: Friday, August 8, 2025
Very satisfied
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Raymond Moulton
Melbourne
10 /10 Excellent
Reviewed: Friday, August 8, 2025
The rented car performed reliably, had good fuel efficiency, and the interior was clean and tidy. The rental service was friendly, the procedures were quick, and the pick-up and drop-off processes were smooth. The only suggestion is that the pick-up location in an underground garage was not ideal. Overall, it was a satisfying car rental experience.
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Boris Robert
Melbourne
2 /10 Poor
Reviewed: Friday, August 8, 2025
The service was terrible; they were waiting like robbers when I returned the car.
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Tracy Jeremy
Melbourne
10 /10 Excellent
Reviewed: Friday, August 8, 2025
Overall quite good
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Ives Barton
Melbourne
10 /10 Excellent
Reviewed: Friday, August 8, 2025
Very enthusiastic
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Cheryl
Melbourne
8 /10 Very good
Reviewed: Friday, August 8, 2025
Apart from being hard to find, everything else was fine.
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Kevin MacPherson
Melbourne
10 /10 Excellent
Reviewed: Friday, August 8, 2025
I read many reviews before and found mixed opinions about East Coast, which made me hesitant to choose this rental company. For instance, people mentioned that the cars are old, the staff provides poor service, and they push for insurance sales, etc. In the end, I chose the Collins St. location based on its convenience. After picking up the car, I felt confident in my choice! We arrived half an hour late, greeted the staff, and the lady was very courteous, possibly because it was close to the end of her shift, so there was no line. Since I didn't have the printed documents, I asked if electronic versions were acceptable. The lady said I could email them, which was very convenient. The pickup area was just outside in the parking garage, and the car was quite new. The lady showed us the car and explained how to pick up, return, refill gas, etc., and the process was very smooth! After driving the car for a few days, I found it to be very fuel-efficient, my first time driving a hybrid. On the return day, I refueled for $28. I'm not sure about other locations, but I highly recommend the East Coast Collins St. branch!
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Susie Hudson
Melbourne
8 /10 Very good
Reviewed: Friday, August 8, 2025
Satisfied
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Mike Lynch
Melbourne
9 /10 Excellent
Reviewed: Friday, August 8, 2025
Price was very reasonable and location good as we stayed in Collins Street Melbourne so it was a 500-meter walk or you could catch the tram.
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Regan Child
Melbourne
10 /10 Excellent
Reviewed: Friday, August 8, 2025
The service was enthusiastic and detailed. They carefully explained the vehicle's condition and usage tips. During the return process, the inspection was quite thorough. Later, they sent an email with a detailed explanation of the inspection results, including photos of various parts of the vehicle—there were dozens of them, which felt a bit excessive.
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Egbert Eve
Melbourne
8 /10 Very good
Reviewed: Friday, August 8, 2025
Overall very good.
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Marvin Curme
Melbourne
10 /10 Excellent
Reviewed: Friday, August 8, 2025
Overall good
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Fitch Euphemia
Melbourne
10 /10 Excellent
Reviewed: Friday, August 8, 2025
The service was quite good, but they're understaffed.
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Stanley Dillon
Melbourne
10 /10 Excellent
Reviewed: Friday, August 8, 2025
Everything was satisfactory, except for the fact that there were many people during pickup, so I had to wait in line for a while. The car hadn't been cleaned yet, so I waited for some time.
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