Apex Car Rental

It was very straightforward, they didn't even mention the car's condition. Later, I found there was damage when I looked at the photos. Returning the car was very easy, they only checked the fuel gauge.

Standardized

Apex car rental is great. There is a free shuttle bus provided by the company between the airport and the store, and there is also a bus stop near the store, which is very convenient.

Satisfied

Renting a car is convenient, and the staff are very friendly.

Very friendly service. I wanted an SUV for self-driving, and the staff at the counter agreed to the change very promptly.

Apex provides good service, offers reasonable prices, does not push additional insurance, and the return process is quite convenient.

Very satisfied.

Very professional.

Overall, it’s acceptable.

Since it's a local car rental company, the prices are relatively affordable. Although the rental locations are generally not inside the airport, we still found pickup and drop-off very convenient.

Satisfactory

Extremely satisfied! On the day we went to the South Island, there was heavy snow in the mountains. We rented a compact car, and the staff at the store kept reminding us to be cautious. In the end, they even provided us with snow chains for the car free of charge (normally priced at 4 NZD per day).

Professional

It felt okay overall, and people in Sydney seemed generally nicer than those in Melbourne. I got a free upgrade to a Mitsubishi Outlander when picking up the car, but during the inspection, I noticed a nail in the tire. They replaced it with a Nissan X-Trail instead. When returning the car, I was worried that their 8 AM opening time might be too late, so I followed the instructions at their office to return the car at the Andrew parking lot next door, only to find they charged me AUD 45. I was speechless, but the service itself was fine. In hindsight, waiting for Apex to open and returning it there would have made no difference in reaching the airport on time. I suggest choosing basic insurance and then upgrading to full coverage for AUD 349 at the car rental location—the total cost is roughly the same. PS: Roadside assistance will cost AUD 250 regardless of the situation. Parking fines are very expensive, so make sure to follow traffic rules and check the signs!

Very satisfied, highly efficient.

Apex was great, the process of picking up and returning the car was very fast and hassle-free.

Overall, I am very satisfied because they provided a Volkswagen SUV. The vehicle was in excellent condition, the engine noise was minimal, and it had good climbing capabilities.

Very good, although it took a bit of effort.

Short waiting time in line.