Autostrad Car Rental

Quite satisfied.

The pick-up and drop-off processes were very smooth.

The renter's bank card had expired, and they used a colleague's credit card to pay the deposit. The rental company forcibly required them to purchase additional insurance, otherwise they were not allowed to pick up the car.

Very good

Extremely satisfied.

The staff at this store does not consider customer needs at all. For the second renewal, I still had to go to the location in person. Moreover, they are very unprofessional. I booked again, but they refused to change the car. They also charged additional fees. Most of the vehicles are old models without screens. Please think carefully before renting.

Satisfactory

Satisfied

Fairly satisfied.

The process of vehicle inspection and pickup is quite efficient, with no hidden charges.

Very good.

I purchased insurance online, but when I arrived, they told me the coverage was insufficient and didn’t include primary insurance, trying to persuade me to buy more. I refused. When returning the car, they claimed my insurance was comprehensive after all. Clearly, this felt like upselling, and the experience was unpleasant.

The treatment of the rental contract was extremely negligent. When signing the contract: First, I noticed they had incorrectly entered the rental period as January 3-8 instead of January 3-12. Second, they wrote the deposit amount incorrectly, asking me to pay 2500 AED but noting 1000 AED in the contract, and then informing me it would take 25 days to refund the deposit. Third, even 30 days after returning the car, the deposit hadn't been refunded. When I called the number on the contract, it turned out to be another renter's contact. At the vehicle pickup, they were rushing me and didn’t give me enough time to inspect the car, despite the service including airport parking fees! The fuel tank was only half full, but when I asked the staff, they claimed it was full! During the car return, the staff at the store were discriminatory towards Chinese people, stating that Chinese drivers are all bad at driving. When I requested a refund of the deposit, they informed me it would take another 40 days. After returning the car, I discovered the store had fraudulently charged my debit card! The service was utterly terrible, full of fraud, delays, dishonesty, and discrimination.

Satisfied

Good

Quite satisfactory, the pickup and return process was quick, and the vehicle was in good condition.

Not bad, the car is very new.

The only car rental company that allows cross-border trips to Oman.

Extremely inefficient. We waited for half an hour at the pickup spot before getting the car. After talking to the staff, they told us the car was still on its way. I didn’t quite understand why they said that, as the car was clearly in the parking lot.

The selected car model was unavailable, and the replacement car was clearly of a lower grade.