Budget Car Rental in London, ENG

The service was good. At the time of pick-up, they didn’t push me to upgrade the car model or purchase insurance. They simply asked once if I needed insurance. Returning the car went smoothly, and the inspection took less than five minutes. However, there was a small issue. I had booked an automatic MG 3, but when I went to pick up the car, the staff mistakenly gave me a manual Citroën. I didn’t realize it at first and loaded my luggage into the car. Only then did I notice the error. After explaining the situation to the staff, they immediately replaced it with the automatic MG 3 I had originally booked. It didn’t feel intentional but rather an oversight by the staff. Additionally, while waiting for the rental company’s shuttle at Heathrow Airport, there seemed to be some issue with the shuttle service. I waited for over 20 minutes while shuttles from other rental companies made multiple rounds before Budget’s shuttle finally arrived. I almost missed my reserved pick-up time. One more thing: the car I was given had a license plate with the letter "O" in it. The letter "O" and the number "0" are very hard to distinguish, and the rental company didn’t clearly specify whether it was an O or a 0.

Convenient and efficient; large car rental platforms indeed offer distinct advantages, with excellent service and a wide range of vehicle options. Purchasing full insurance through QEEQ also saved the hassle of buying additional insurance at the counter.

Pretty good. Although the provided Peugeot 5008 was somewhat different from the Mercedes GLB I booked, it was close enough and quite easy to drive.

Extremely satisfied! An amazing journey!

Great service! The staff was very efficient and quick to assist.

It feels great.

Very enthusiastic service.

Satisfied

Great service, the chubby young girl was very nice and friendly.

Avis and Budget are the same company, so it doesn't matter which one you book. I chose QEEQ's full coverage insurance, so I could say no to the insurance recommended by the rental company.

Satisfied

Very satisfied

Very satisfied, clear explanations, and quick paperwork process.

Not bad, quite efficient in all aspects!

We originally selected a Ford Focus, but at the store, we were directly upgraded to an MG SUV. It could hold more luggage, had more space, and was enjoyable to drive. It took us to more places in the UK, and we thoroughly enjoyed this trip!

Great experience, the car pickup and inspection process was very simple.

Very satisfied

Excellent.

Good. Dispute over scratch on car body was efficiently resolved after we could show photos of condition at point of returning the car.

Good.