Budget Car Rental in Orlando, FL

Polite,easy ,simple , relaxing , no aggressive sales pitch , wonderful, made part of the holiday a dream

Very satisfied

Very nice

Counter staff were slow

Very satisfied, giving it a thumbs up.

Good company, cheap and helpful

Convenient and efficient

Only one member of staff on during a busy time led to long queueing time and then when arrived, had run out of the vehicle type I'd paid for. Had the option of an electric car or a minivan.

Just they take a deposit and not yet refund

The queue at Budget was long and the customer service agent gave me the wrong information on e-toll charges. I asked him whether it was possible to pay cash at the tolls and did not get an answer. He just told me each time I passed through a toll I would get charged USD 9 plus twice the toll charge which I later found was the wrong information. Then they gave me a car which was not there. The parking spot we were told to go to to get the car was empty. We were then offered a truck which I refused. Finally, a car was just brought back and we were offered that car. The petrol gauge was not full. The needle was below F, but the budget agent kept insisting it was full. Finally, she agreed we could return the car with the petrol tank 7 eighths full. We then tried to get out of the budget car park but were refused by the staff making the exit as the car allocated in the system was not the car I was given. Do I had to drive back to the admin office to sort this out. I was not impressed with Budget.

Very satisfied! Daily highway toll charges are very convenient.

Did not have a suv gave me a jeep instead which was ok , not very new model but worn very helpful lady on desk

Very satisfied

The car was slightly bigger than expected and in very good condition. Nice to drive. Counter staff were very helpful and got us on our way promptly.

Overall satisfied. The pick-up service was friendly and considerate, but a bit slow. The printer was broken, and the actual pick-up time was nearly an hour later than the scheduled time.

Outstanding customer service and support from start to finish !!! Will definitely use again!!!

Did not have enough cars, check in process was long and we had to wait for a car to be returned before we could leave. Only booked it 14months previously, I suppose we could have given them a little more notice.