Europcar Car Rental with Van

Pick-up and return were both really efficient, big thanks to Imarn for all the help.

Overall pretty satisfied

Really impressed. The guy was super friendly—even in the middle of the night he showed up really fast to take the car back, and he even recommended local attractions and fun places to visit. Big thumbs up.

Staff at the pickup counter were super nice, the whole process was really quick, and there were no hidden steps or pushy upselling. Big thumbs up.

They gave us a Honda CR-V and the space was huge, we were really happy with it.

The main reason for my low rating is the car’s condition. All four tires were extremely old and worn down to the tread wear indicators, which is a serious safety concern.

Super fast and efficient

Really great experience, everything was awesome. The counter is right inside the airport, you see it as soon as you walk out after landing, just a few dozen meters away on foot. They’re open 24/7, always staffed, so no need to worry about picking up the car in the middle of the night.

Super quick process, really happy with the service.

Super friendly, no hidden charges at all! I was lucky and got a really new, awesome car, so the overall experience was great.

Right by the airport, just a short walk away, and the service was great.

You do have to walk a bit and then take a shuttle bus.

The whole process was really straightforward and hassle‑free, and the staff were super patient and helpful.

Pretty efficient overall.

Really friendly and helpful staff.

Super satisfied with everything.

Super easy to find – just walk out to the arrivals hall, turn right and you’re there. Hardly any people, so we barely had to queue. Staff were really friendly; they did try to upsell insurance, but when we said no they didn’t push or make things awkward. Overall a pretty good experience, and returning the car was smooth and hassle-free too.

The pickup counter at the airport was really easy to find – clear signs, right inside the terminal near the exit, and not far to walk. Check-in paperwork was straightforward. We returned the car in downtown Sydney and that was also easy to locate, with clear directions and signs. Parking the car and pulling into the bay was smooth, the return process was simple, and the staff were friendly and attentive. Very satisfied with the service.

I've rented from them a few times now and every single experience has been great.

Really good service, they even have staff on duty as early as 7 a.m.

No lines at all, the paperwork was super quick, and best of all, adding a second driver was free – really nice perk.

Super satisfied with the whole experience.

Pretty good overall. We handled everything right inside Bangkok Suvarnabhumi Airport, just a few steps after coming out, then picked up the car outside. Returning the car was super quick too.

Pretty good overall.

QEEQ’s customer service was really prompt and pretty attentive.

This company is fantastic. Service was excellent, and the best part is they refunded my deposit the very next day—even before I’d actually paid my traffic ticket. That really shows how trustworthy this rental company is.

Quick service. Very pleasant and helpful staff

Very good

Really good overall.

Very satisfied

Great service and the car was really new.

The whole process was pretty quick, and even though our English isn’t great, the staff were really patient with us.

Service was great and really professional.

Just gave them my booking number and they handed over the car in no time.

great customer service

Super professional and super fast, I’m really happy with the whole experience!

Picked the Outback for Subaru’s AWD, but the branch said the model I booked was in for repairs so I couldn’t have it (no idea if that was actually true). They said I could “upgrade” to a pickup, which made no sense since we had huge suitcases, so the only SUV option left was to upgrade to a Ford Everest. The price wasn’t crazy, about 60 RMB per day. They ended up giving us the Platinum version – great spec, V6 diesel with full-time 4WD, perfect for all the different road conditions on the South Island – so we didn’t bother arguing at the counter, but it still felt like a bit of a sneaky upsell. In terms of driving, the Everest was totally fine: RWD on tarmac, switchable 4WD off-road, more than enough. The paint was tough too, all those flying stones didn’t leave any visible scratches. Only downside: it guzzles fuel – 80L of diesel for about 650km of range.

The store is right across the street from the airport, just a short walk away, and returning the car is directly on the way to the terminal. The car was almost brand new, with just over 8,000 km on the clock. Thankfully it had built-in GPS, because on the last day, right before returning the car, all our phones lost data for no reason—both China Telecom and China Mobile totally failed us—but in the end everything went smoothly. The car had plenty of power for uphill drives too.

Great service attitude, short waiting time, no extra charges or hidden fees.

Really great service, the staff have a good attitude, are capable problem solvers, and don't cause any trouble.

The staff at the rental company were easy to communicate with, and both picking up and dropping off the car went smoothly. They said the deposit would be refunded within 5-6 days, but I’m still waiting to see.

Pretty good. It's a large rental company, very professional and reliable.

The trip was very satisfying.

Absolutely love it! The diesel 4WD is amazing to drive, easily hits over 200km/h on Germany's autobahn, and it's super fuel-efficient at just 5.6L per 100km. The space is huge, back seats can even be used as a bed. Handles snow effortlessly, plus it has a seat massage function which makes long trips so comfortable. One tank of fuel covers 1100km!

It's located on the first floor of the airport, so it's fairly convenient.

It's okay, just a heads-up that they only operate until noon on Saturdays and Sundays, so make sure to check the hours beforehand when returning the car.

Absolutely great.

Pretty good.

Maybe because I didn't purchase full insurance at their office, the staff didn't seem very happy. The car only had half a tank of fuel when I picked it up, and it wasn't cleaned. However, they didn't say anything when I returned the car without a full tank.

Very satisfied