Felirent Car Rental

Pretty good. No attempts to upsell additional charges.

Good service attitude.

Avoid this company at all costs! They impose mandatory charges every time, ranging from €2 to over €10. When I told the manager the car was thoroughly clean, he increased the cleaning fee from €10 to €20. They force a cleaning fee even if the car is spotless. The manager is unprofessional and they intentionally don't provide floor mats, still charging you even if you've cleaned everything.

The car lacked engine oil, so I added €79 myself. They have not reimbursed me yet and charged my credit card for no apparent reason.

Everything went really well besides the bad rating on google etc.. I will recommend them!

Average, inexplicably charged me an extra 10 euros.

Overall satisfied! However, the prepaid deposit has not been refunded yet.

Great attitude and high efficiency.

When picking up the car, they forced me to pay €3 per day for winter equipment, which should normally be included as standard. Then they also asked for a €10 car wash fee. When returning the car, even though I had purchased the car rental company’s full insurance (specifically because I was worried they wouldn't accept full coverage bought in my home country), the company still found a minor flaw—unsure if it existed before—and forcibly charged me a €61 handling fee. No wonder they insisted that I film a video of the car during pick-up. The car pick-up was at over 9 PM—it was cold, I was hungry, and the car was parked outdoors with poor lighting, making it impossible to properly capture any details even with a video. It felt like a trap for customers. I've been renting cars in Europe for over 10 years and have rented in Italy several times before, but this was the first time I encountered a situation where full insurance from the car rental company still required additional charges. I also have photos of the so-called damage, which clearly wasn’t an issue. The rental company was being deliberately difficult. Who can I file a complaint with about this?

Good value for money, efficient.

Few things that I did not like: - The place does not accept a Venezuelan license despite the license being international - The person that we spoke to did not speak any English but only Italian which made the conversation painful - The staff did not explain to us how tolls work in Italy so we paid a ticket because we did not know how they work

Average

There was a scratch on the wheel rim that definitely existed before I picked up the car, but since I didn't take a photo as evidence, they insisted it was my fault and charged me 135 euros. During pickup, I was reminded about this by the previous renter, and I had already photographed all the other scratches on the car, but I didn't pay attention to the rim. It's really hard to guard against this kind of thing.

It took me a long time to find the store, and after queuing up, they informed me that the translated version of my Chinese driver's license was not acceptable for renting a car with their company. They didn't even apologize.

Excellent! The car rental company staff are really friendly. The prepaid amount is also very low. I will always rent cars from this company in the future.

Overall, it's fairly satisfactory. It's a small company with only 1–2 staff members, so processing the paperwork takes some time. The cars are old because it's inexpensive, but the condition is acceptable, and there were no issues during use. They even upgraded me to a 2008 model with over 30,000 miles. Since the cars are older, make sure to carefully inspect the vehicle during pick-up and compare it with the existing damage noted on the checklist. If there are discrepancies, inform them immediately. I found a wheel rim damage and had it added to the form. When returning the car, they checked very thoroughly, comparing it against the checklist for any new damages. It's best to buy insurance for peace of mind. During the paperwork process, they’ll ask about insurance options, and if you're traveling to countries outside of Italy, there's an additional fee. There's also an optional €10 vehicle cleaning fee.

Satisfied

Very difficult to communicate.

A reliable rental company with an office building conveniently located right across from the Roma Termini train station. Very easy to find. I arrived 30 minutes earlier than my scheduled time, but after finishing her current task, the staff still helped me handle the car pickup procedures on time.

Excellent service