Quick checkout/ checkin but more clarity needed

C.Dodanis

Portugal

Reviewed: Sat, May 29, 2021

About Centauro: 9.0 /10

Process very smooth and fast especially drop off but need to spend more time to explain with more clarity charges and payments taken not clearly explained to me. CS not very accommodating if you dont book directly with company,wanted to extend my rental period but within 24 hour period but wouldnt do it and would charge a penalty and another full days charge. Took payment for toll and fuel deposit immediately when could have taken a pre authorisation as with the insurance.

About QEEQ: 9.0 /10

Everything excellent all questions answered early and concisely will continue using platform but will think twice about hiring from Centauro.

Mini | Fiat 500 or similar

6-day rental

Relevant Reviews on Centauro in Portugal

I.Braid

Portugal

1 days rental

Mini Van | Volkswagen Touran 7 Seats or similar

Reviewed: Mon, Aug 5, 2019

“Misleading information”

About Centauro: 4.3 /10

Wrong vehicle provided but eventually changed. Staff unhelpful. Long wait on service. misleading information by staff.

About QEEQ: 8.0 /10

Portugal

1 days rental

Mini Van | Volkswagen Touran 7 Seats or similar

Reviewed: Fri, Jul 26, 2019

“Reasonable but not perfect was ee eere given a different car.”

About Centauro: 7.3 /10

The car available at Centauro was not the one we hired . We had hired a VW Touran 7 seats and the car given to us was a smaller one, Citroen 3008, 5 seats and we paid the same amount. We didnt like this.

About QEEQ: 8.0 /10

H.Resende

Portugal

1 days rental

Mini | Fiat 500 or similar

Reviewed: Sat, Jul 20, 2019

“Acceptable”

About Centauro: 6.3 /10

I waited a long time to get the car they were short staffed

L.Bro

Portugal

1 days rental

Mini | Fiat 500 or similar

Reviewed: Tue, Jul 2, 2019

“Good price, slow service.”

About Centauro: 8.0 /10

The service is very slow and the staff is not friendly, a little bit arrogant, to be honest.

About QEEQ: 8.0 /10

Dennis

Portugal

1 days rental

Economy | Fiat Panda or similar

Reviewed: Sat, May 25, 2019

“Very Good Rental Experience”

About Centauro: 9.3 /10

The offsite pickup went smoothly, rental agent I dealt with was friendly and helpful. Additional insurance was suggested but without pressure. Drop off location only 10 minutes from Lisbon airport but can be tricky to find on return. Drop off process was very excellent, check-in was efficient and quick and shuttle service worked well. No complaints.

About QEEQ: 10.0 /10

No problems experienced with this service, worked well and as expected. Any questions I had about pick-up shuttle service at the Lisbon airport were answered promptly. Overall very happy.

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Quick checkout/ checkin but more clarity needed

Relevant Reviews on Centauro in Portugal

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