QEEQ CAR RENTAL REVIEWS

The service was great and the staff were friendly.

Very good.

Car pickup and drop-off were very convenient, the staff was polite, and customer service responded quickly.

No issues.

After completing the pickup procedures, I waited for three and a half hours as they kept saying there were no cars available. Additionally, the vehicle provided was an Expedition instead of a Suburban. The Expedition's luggage compartment is slightly shorter than the Suburban's, and I specifically rented a Suburban to accommodate my luggage. As a result, my luggage barely fit, creating a lot of inconvenience for the rest of the trip.

The instructions for picking up the car should be clearer, especially regarding the credit card and required documents.

Service was acceptable, but operating hours start too late, only after 9:30 AM.

When we arrived at the store, they told us there was no A3 available as we had booked. They said Golf is a similar-class vehicle, but choosing an A5 would require a significant extra cost.

The overall service was acceptable, but the car was quite old, having already traveled over 100,000 kilometers. It had many dents and scratches, and its condition was quite average. The tire pressure was even insufficient during the trip. Using such a car on mountain roads felt dangerous and unsafe.

Average

Satisfied. The windshield was chipped by a stone on the highway. Called to inquire about the process, and the instructions were very clear.

I purchased full insurance with zero excess. At a scenic spot parking lot, the car window was smashed. I couldn't reach the police or the car rental company by phone. Since it was winter in the southern hemisphere, the temperature dropped sharply after sunset, but the rental company kept suggesting I wait where I was. Afraid the children would get cold, I took photos and drove the damaged car back to the rental office. The staff replaced the car but said the new vehicle would not have any insurance coverage, and additional insurance couldn't be purchased, which is extremely unreasonable. The rental platform's customer service responded quickly, but they couldn't provide effective assistance.

Very good, convenient pick-up and drop-off service.

Very satisfied.

They simply asked if extra insurance was needed, and after receiving a no, there was no upselling at all.

Great service.

Reliable and trustworthy as they are a big company.

The red logo.

Very satisfied, all staff are friendly and communicate well.

Good.