Spent 2 hours to sort out that my car rental had already been pre-paid

G.Lai

Taiwan(China)

Reviewed: Thu, Dec 28, 2023

About Chailease: 7.0 /10

The service counter staff at Chailease were nice, but insisted in their system that I had not paid for the car. but I did through QEEQ platform. Finally, after 2 hours, they manage to confirm the payment and refunded me my credit card payment.

Chailease

Taichung(China)

Taiwan(China)

Compact | Ford Focus or similar

3-day rental

Relevant Reviews on Chailease in Taiwan(China)

Meredith Flynn

Taiwan(China)

1 days rental

Chailease

Kaohsiung Airport(KHH)

Kaohsiung(China)

Taiwan(China)

Reviewed: Tue, Apr 22, 2025

About Chailease: 10.0 /10

Very satisfied!

About QEEQ: 10.0 /10

Myron Hewlett

Taiwan(China)

1 days rental

Chailease

Taipei Songshan Airport(TSA)

Taipei(China)

Taiwan(China)

Reviewed: Thu, Dec 26, 2024

About Chailease: 10.0 /10

Very satisfied, convenient and fast.

About QEEQ: 10.0 /10

Ed Geordie

Taiwan(China)

1 days rental

Chailease

Taipei(China)

Taiwan(China)

Reviewed: Wed, May 29, 2024

About Chailease: 10.0 /10

Very satisfied, worth coming back

About QEEQ: 10.0 /10

Elizabeth Lee

Taiwan(China)

1 days rental

Full Size | Toyota Camry or similar

Chailease

Taipei(China)

Taiwan(China)

Reviewed: Wed, Nov 6, 2019

“The type of car we were given met our expectation.”

About Chailease: 8.7 /10

Very good service and accommodative. We were quite concern about insurance coverage as it seems insurance does not provide Act of God protection which makes us very worried as Hualien is prone to weather change, landslide, earthquake and windstorm. Will not consider rental in the future as we have no mean to pay for losses to the car if damaged by natural disaster

About QEEQ: 10.0 /10

Instruction on pick up from Chailease at Airport is not clear from confirmation given by Easyrental. Chailease did not have an Airport counter and no instruction was given to us to call Chailease or where to find Chailease to arrange transfer to pick up area. Wasted our time . Also when we wish to extend the hire, the service staff does not seem to understand my request.