The service was good. I thought a small rental company might cause trouble, but everything went very smoothly.

I picked up the car at 8 AM. There weren't many people, and most counters were open. Filled out a few forms and had a $1000 pre-authorization, then took the car and left.

I had read some not-so-great reviews about this place on Google Maps, so I was a bit worried. But when I went there, there was no queue, and the staff was quite friendly. However, their strong German-accented English made communication slightly challenging. The process of providing an international driving permit, license, credit card, and passport was straightforward. Overall, my experience was very good.

After landing in Vienna, the car rental counter at the airport was not far. The process was relatively quick. I booked a Polo, but since they ran out of cars, they upgraded me for free to an Opel station wagon. Paid a 1200 Euro deposit, which was lifted the next day after return. Overall, very satisfied with the service, and the process was straightforward.

Good, fast and professional service with a free upgrade.