The service attitude is very poor. They act like they don't care and the car delivery was late. Overall, the service was terrible, especially the Chinese-speaking receptionist who seemed to have a bad attitude.

The airport counter is right at the arrival level, very convenient. They parked the car outside the door, no need to find the parking lot yourself.

Thai company is a local car rental company in Thailand. I chose them initially for their competitive prices and because they are local, which I thought would be helpful in case any issues arose. It turns out the process of picking up and returning the car was quite smooth and less complicated than I imagined. They didn't inspect too much during the return, just checked the fuel gauge, which was nice and easygoing.

The reception desk was easy to find, and the staff appeared promptly. We arrived a bit early, and since it was midnight, there was no one to assist us initially. However, right at 12:30, someone came to help us. Overall, the efficiency was acceptable.

Like: Got a free upgrade to a bigger car but it was an older model with high mileage
Dislike: Car had high milage and medocre condition overall