Basically satisfied. I asked the staff if the Mazda 3 and Mazda 3 Sport were the same category. They said yes, but the pictures looked different. I booked it for the Mazda 3 Sport.

The staff was very patient and carefully verified if it was possible to use our own portable child safety seat. At drop-off, a young man with excellent English made communication smooth.

Perfect service in picking up and dropping off the vehicle. But seats of the vehicle has some dirt, as that is not a leather seat version. The GPS always provide a slow and small road, like pass through some farm land which is not a direct way to destination. leather

Ease for pick up and drop off Good service Good condition car rent

Nope

There is no counter in the airport. We need to take a shuttle bus to domestic terminal and walk 400 meters to the car office. Otherwise we need to call the office which we don't have the Japanese telephone number. At the counter, the staff sold the car insurance even we already have had a basic one. We had to pay 3000 JPY for another basic insurance. The car is quite old and less function. GPS is the car can be used in English but difficult to find English names. Returning car is different from the pick up point, we were blamed from the staff that we returned the car at the wrong office. We had to drive to another office which near the international terminal. We were confused why the instruction told us to pick up the car at the domestic office. We will never use this company again in the future.