Overall service was satisfactory, but the only drawback was the shuttle bus after returning the car dropped us off at the domestic terminal, which required a long walk. The driver clearly knew we were international tourists and could have dropped us off at the international terminal but didn't even ask, which felt somewhat intentional. By the way, our family of four were the only passengers in the vehicle.

Excellent service.

As soon as we exited the airport, we were greeted by Times staff holding a sign, and the shuttle took less than 5 minutes to reach the Times building for car pickup. The staff quickly completed the paperwork and handed over the car. Overall, very satisfied.

When picking up we asked for the unlimited toll pass which we thought they charged us for... I paid for something extra about the toll pass, then on drop off they made me pay an extra 30 000 yen. After all that they wouldn’t even drop us off at our hotel (min drive away from rental place) but instead drove us 20 mins back to the airport so we could buy train tickets back to the same area as the rental car area and then walk 15 mins to our hotel. When picking up the car I inspected the outside of the vehicle for any prior damage and the rental guy seemed insulted that I didn’t just trust everything was accounted for. Luckily I didn’t because there was a giant dent in the side of the passanger door which I’m sure they would have charged us extra for had I not pointed it out and taken photos as proof that it was like that when we picked up.

I booked Sabaru Impreza but was offered Mazda 3 which is totally out of our expectation. I don’t expect Mazda 3 is similar class as Sabaru Impreza as car price, quality or performance.