The order clearly stated that someone would pick us up at the airport and then take us to the rental office. We provided the number of people, flight number, and arrival time in the order. However, when we arrived, nobody was there to pick us up. FARA only showed up more than 15 minutes after I called them. The car they came in was very small, squeezing two children and two adults into the second row. At the FARA office, a Chinese-speaking staff member greeted us and immediately claimed that they had told Zuzuche (the booking agent) that we wanted a new model XC90. Now they had a ‘new car’ which required an extra fee (I had previously learned from Zuzuche that this fee would be 700-900 RMB per day). I opposed this and showed the photo from my order which was of a new XC90. The female employee then gave up, saying it was an issue for Zuzuche to handle. Finally, they took us to an old model XC90, claiming it was the new car. This behavior felt deceitful. If I had agreed to the extra fee, I would still have gotten this 'new' car. Later, the staff admitted they didn't have the new model XC90 at all.