Probably the worst experience

S. Pristavu

Portugal

Reviewed: Sat, Jun 15, 2019

About SURPRICE RENT A CAR: 6.0 /10

Worst experience in the past 10 years. I was refused to pay by debit card and given no option but to buy again the insurance at double the price I already paid online- €15/day because I didn't have a credit card. Charged an out of hours fee for dropping off the car before 8:00. Pushed into hiring a tag for motorway at €1.85/day when I had to pay the tolls anyway and could have done without it as you could pay with cash or card at pay points. I felt bullied and ripped off. Only had a Toyota Aygo with no cruise control, no parking sensors no key remote lock, but I paid the price for a large premium car. Never ever will use this company nor reccomend to anyone.

About QEEQ: 10.0 /10

The booking was all right- all good and thank you for all the options and smoothness of the booking.

Compact | Fiat 500l or similar

7-day rental

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S.Seddon

Portugal

7-day rental

Full Size Van | Mercedes-Benz Vito or similar

Reviewed: Sun, Jul 14, 2019

About SURPRICE RENT A CAR: 9.0 /10

I noted there were bad comments on FB page about Surprice rent a car but I can honestly say none of them rang true in my experience with them. Counter staff polite friendly and did not push more insurance. The man who check vehicle when we returned was also polite and it was very quick. Would use them again as I think i saved approx €300!!

About QEEQ: 10.0 /10

Portugal

7-day rental

Economy | Seat Ibiza or similar

Reviewed: Sun, Jul 7, 2019

“Tons of hidden charges resulting in us walking away without a car, we spent less on taxis!!”

About SURPRICE RENT A CAR: 2.0 /10

We did get to take the car we booked. Hidden charges galore totally more than €200 at SURPRICE, charge for collection after 8pm, they wouldn’t release car without their insurance even though we had separate cover for a year, didn’t except AMEC and wanted to charge for second driver in order to use a second persons card. Addition changes for toll road machine. Stead clear of this company

About QEEQ: 8.0 /10

Booking was easy but will think twice next time and go with one of the more we’ll known car rental companies

A.Gibb

Portugal

13-day rental

Compact | Fiat 500l or similar

Reviewed: Thu, Jun 27, 2019

“Easy”

About SURPRICE RENT A CAR: 10.0 /10

We booked 2 cars and the whole experience flowed without a hitch. A+++++

About QEEQ: 10.0 /10

First class service, great operation, no improvements needed just keep doing it

A.Alcock

Portugal

4-day rental

Compact | Fiat 500l or similar

Reviewed: Sun, May 19, 2019

“I ordered fiat500L and got Aygo. Not a similar class”

About SURPRICE RENT A CAR: 3.7 /10

No. Smaller class than ordered. Fuel not full

About QEEQ: 8.0 /10

J.Weiniger

Portugal

7-day rental

Full Size Van | Mercedes-Benz Vito or similar

Reviewed: Thu, May 2, 2019

“Average rental with below average vehicle”

About SURPRICE RENT A CAR: 7.6 /10

I was expecting to rent a Mercedes Vito but I was disappointed when we were given a Renault minibus not what I had paid for. And the van was not in great condition.

About QEEQ: 8.0 /10

Probably the worst experience

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