Satisfied

Very polite throughout the process

Pickup was right at the first gate, very convenient. Returning the car was simple and only took three minutes to complete the process.

Terrible experience! The car was not delivered on time as scheduled, and we had to wait for nearly an hour with our 8-month-old baby. The staff's broken Chinese was not the service we needed. When we finally got the car, the pre-booked baby seat wasn't installed, and it took a long time to get it set up. Additionally, the rental deposit we were asked to pay has still not been refunded after more than two months!

Was a new car - taking/handing over were very smooth (though Yesaway has no counter at the airport. Just need to give a call, and staff came to receive us. No problem for the 6 days (880km) of rental Value for money, excellent services!

Excellent! First time using it. Liked the full protection package - value for money! Professional service in booking, canceling, refund and renting process. The pricing and discounts were also an huge attraction. Thumbs up!