Very satisfied

The service is okay, but there's no Chinese service. Fortunately, I understand some English; otherwise, it would have been impossible to manage. The main issue is the rental policy, which feels like a bully contract. Initially, I booked to pick up the car in Chiang Mai and drop it off in Bangkok, so there was an extra fee for returning the car to a different location. Due to a change in plans, I switched to picking up and dropping off at the same location in Chiang Mai, but despite multiple attempts, the extra fee wasn't refunded. I find this unreasonable!

Counter staff at chic rental was incredibly helpful and courteous, beyond my expectations for customer service despite a language barrier they went above and beyond to ease the process

I have booked multiple vehicles and each time the reservation was accurate, great deals with plenty of choices

It is getting better than the past.

I like many functions of the app. For instance, there is a function that links to the Google calendar.

I booked a Nissan Armada but was given a Toyota Fortuner. How can they are in the same class! Dents and scratches were found on the car body.

Easy to use and coupons are good for car rental.