Different car than specifically ordered.

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很好 在到達沖繩機場 租車公司的穿梭巴士不在國際線出口等待 需要徒步走到國內線出口10號位置才有穿梭巴士到租車公司 Check in的時間 都很快十分鐘內完成 車輛非常完美 在還車的時間也非常快也有穿梭巴士接送來往機場

保險和ETC卡都沒有跟租車公司溝通好 另外 接送方式沒有在網站列明 到達後才知道要前往國內線出口才有穿梭巴士乘搭到租車公司

Not easy to locate the rental car pick-up point. Waited for more than 30 mins to get the car. Although lucky to get a brand new car, it is lack of power. New to pay extract for returning the car out of its nornal office hour. The staffs were late in the early morning when need to return the car making us rushing to airport to catch the flight.

The process of booking the car was easy and fuss-free!

There was chinese speaking staff, but my email communication with them had to be in Japanese, so you may have to rely on Google translate. Had a small scratch on the car just before I returned the vehicle and You I Rent decided to not honour their insurance (I'm supposed to have insurance coverage with them). They made me pay 50,000 yen for repair, and another 20,000 for non-operation charge. In the end, the repair cost was only 42,500 based on the receipt they sent me. This is robbery!

Since the car renter YOU I Rent A Car decided not to honour their insurance, I had to approach Easyrentcars.com for insurance claim. Thankfully I got the full coverage from Easyrentscar.com. The customer service officers were very helpful and they helped me to recover the cost without me going through too much trouble. I strongly recommend Easyrentscar to everyone, and this company is definitely a company which we all can trust. This will be my default option for all my subsequent!