Never booking a rental with QEEQ or PANEK again!

H Singh

Poland

Reviewed: Fri, Nov 8, 2024

About Panek: 4.0 /10

Just do yourself a favour and never book car rentals with Panek unless you're ready to purchase their hefty insurance package. Their staff acts like they're doing you a favour by renting you the car. Fortunately, I documented the car’s condition with a video upon pickup. This turned out to be crucial, as I was later quoted an absurd £1,600 for the same damages that were already present at the time of pick up. The worst experience whatsoever.

About QEEQ: 7.0 /10

QEEQ is a decent booking platform overall, but there’s significant room for improvement when it comes to their customer service. I encountered a frustrating experience trying to explain that the car I received was a downgrade from the one I had actually booked. Even after providing clear evidence with the category and pricing options, I struggled to get them to acknowledge the issue. Unfortunately, after multiple attempts, I ultimately gave up and had to settle for the car I was given.

Reply by Qeeq:
We sincerely apologize for the inconvenience you experienced. Regarding your booking, our package includes basic protection offered by the supplier. During the pick-up process, the counter staff may offer additional insurance coverage or services at an additional cost. If you encounter any aggressive sales tactics, we kindly request that you promptly contact us at the counter.

Standard | Mazda 6 or similar

4-day rental

Relevant Reviews on Panek in Poland

Ternence Theresa

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Warsaw Chopin Airport(WAW)

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Reviewed: Wed, Aug 7, 2024

About Panek: 6.0 /10

It's acceptable.

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Panek

Warsaw Chopin Airport(WAW)

Warsaw

Poland

Reviewed: Sat, Jan 4, 2020

“Panek is the best rental service at the Warsaw Okecie Airport”

About Panek: 10.0 /10

I consider Panek car provider as the best at the Warsaw Okencie airport. People there are very helpful in reception and very easy in the process of returning the car. This company certainly cares about customer. This a second time I rented with Panek an I'll do it the next time in a few months. Panek is completely different from the Green Motion rental company (Warsaw Okecie Airport) which is steeling money from the costumers by charging them hundreds of dollars for imaginary scratches while refusing to provide any any documentation of it.

About QEEQ: 10.0 /10

Joseph

Poland

1 days rental

Economy | Volkswagen Polo or similar

Reviewed: Wed, Aug 21, 2019

“Excellent customer service”

About Panek: 10.0 /10

I wanted an auto but was given a manual instead. After a slight delay, Panek managed to find another car - which was in a significantly higher class - and let me have that at no extra cost. Well done, Panek!

About QEEQ: 9.0 /10