Check engine oil warning light came on after two days. The gas station attendant helped me call the rental company to confirm the type and added oil. Feels like the inspection wasn't thorough enough.

The lady at the counter when returning the car was very impatient and rude, lacking the usual Japanese service spirit. She was irritable and couldn't speak Chinese. It was really terrible!

The service was average, and there were some staff who were unfriendly towards Chinese customers.

We got a 130,000km old car, barely made it uphill, very stinky and with a leaky air con that made driving with 38dgs outside a nightmare. The staff didn’t really speak English and the only thing they made clear was that upon return the car needed to be refilled in a specific gas station and that they would need to check the invoice. Unsurprisingly this has station had the most expensive gas in Kyoto, 20¥/ltr more than anywhere else! A rent a car to avoid!

The pick up service from the airport was terrible. I emailed there customer service to let them know my flight arrived after the normal working hours at the terminal checking desk and was told that if I was there by 10pm that was fine. I used there counter phone at 9-20pm to arrange a pick up and they kept using excuses not to come to the airport, saying I had cancelled the booking, my international driving permit was not valid even though they had not seen it and may be I couldn't drive in Japan even though they drive on the same side of the road as Uk. To get a pick up I had to ask a very helpful young man from the adjoining car hire counter to talk on the phone for me. He even photocopied my passport and both driving licences and emailed them to the Times car depot. It took him until 10-15pm to get them to agree to come and collect us from the airport. We had to wait another 30 minutes whilst the airport was closing down for the night. When we got to the depot it took a long time to sort out the paper work and then we were given quite an old car with not much tread on the rear tyres despite the fact I was hiring for over 3 weeks.