The main staff handling paperwork was warm and friendly, but the person who took me to inspect the car seemed inexperienced and didn't know how to close the rear trunk. The car wasn't provided with a full tank of fuel, which was surprising, though the staff couldn't communicate in English, so I made sure to take photos to document it. When exchanging the car, the inspection staff claimed they would charge for fuel, but after showing the photos I had taken, they quickly admitted it was a mistake in their colleague's record. Later, they mentioned no deposit would be deducted, but I haven't received any confirmation yet.