The process was smooth. I arrived earlier than planned and needed to pick up the car in advance. The customer service was very helpful in assisting me.

Very good.

Very satisfied. The car rental location has English-speaking staff.

Used to rent directly with them from bkk and chiangrai. Counter service for pick up were previously excellent but not this time. I was told Citibank card takes 5months to refund, wow 1st time I heard this. My 3 main issues are: A) Tires looked worn out. Grip wasn't good round the corners. B) Wheel alignment or balancing was a bit off. Steering tend to go right slightly. B) My passenger who is k. Thai called to inform we are reaching in 5min. We waited more than 20mins for a cocky chap who came to inspect the car. I have a problem when he spoke loudly and rudely. All in I'm in Thailand frequently for biz and visiting Luang Por. Sad to say most times when a k. Thai opens his or her mouth, you know what type of person they are.

Good and quick service.

Overall it's good but it would be great to have the pickup location stated clearly in an obvious place like the printout booking voucher instead of having to search back the detail in the email.