When returning the car at the UDX Center in Tokyo, there was a young man with glasses who, despite the language barrier, was very enthusiastic and helped coordinate everything for us. Due to the typhoon, the Narita Airport office provided a shuttle bus that took us back to the departure level.

The vehicle is relatively new and the interior is very clean. Even with a baby seat, the rear space is sufficient for bringing a baby along.

Overall is fine, but the 2 female staff that serve me not so professional and lack of smile, maybe is because of communication in English not so fluent for them. Example when I pick up the car they should ask me or give me the foreigners on driving sticker instead I ask for it. The rest everything was smoothly done.

The 24 hrs online help was excellent, love that services and definitely will continue using easyrentcars in the future.

The drop off was a nightmare. We keyed in the map code as instructed and was lead to a point where we cannot find the drop off point. Asking people around us didn't help. The number given is not contactable. Had to call the airport branch and was asked to call the customer service number, and was then informed that we have to key in the phone number(which was different) into the gps. They then explain that we have to drive down to the basement, which was not obvious. Better provided information from the start would have helped.

Staff very friendly

All as stated