Excellent service

The usual routine of upselling insurance during pickup. This rental company charged me 29 euros for car cleaning—should have cleaned it myself for 2 euros. Small rental companies rely on these charges to make money. However, they were quite friendly.

Since our friend didn't bring a translation of their domestic driver's license, we had to purchase full insurance at the rental office when picking up the car, which ended up costing more than the rental itself. However, they did upgrade our vehicle. That said, three months after returning the car, we received a 40-euro speeding ticket, and the rental company directly charged us a 99-euro administrative fee. This fee is extremely unreasonable, and it was included as an addendum to the contract after signing. Apart from passing our information to the traffic authority, the rental company provided no additional communication and deducted a management fee that is clearly above market standards without our knowledge.

Very satisfied.

It's okay, but Austrians speaking English are quite hard to understand.