1. Very professional – they checked the car carefully at pickup and return, got everything done efficiently with no pointless chit-chat. 2. Staff at the counter were quite friendly. Service speed was “typical European” (so, not exactly fast). The deposit was on the high side, and they did try to offer their own insurance, but it wasn’t pushy. After the 70% discount it didn’t seem expensive, but I’d already bought coverage on QEEQ. 3. They upgraded me to a hybrid Ford Puma, which was awesome. Drove around for three full days and only had to refuel once. The lane-keeping assist was a nice bonus. 4. From what I could tell as an experienced driver, the roads were in good condition, but they were quite narrow and there weren’t many people around, so having insurance is definitely important.