A great booking experience with ease

Average experience. I booked an automatic car, but it wasn't available at pickup, so I was given a manual one. The parking lot at this airport is very far, requiring more than a ten-minute walk.

Just do yourself a favour and never book car rentals with Panek unless you're ready to purchase their hefty insurance package. Their staff acts like they're doing you a favour by renting you the car. Fortunately, I documented the car’s condition with a video upon pickup. This turned out to be crucial, as I was later quoted an absurd £1,600 for the same damages that were already present at the time of pick up. The worst experience whatsoever.

QEEQ is a decent booking platform overall, but there’s significant room for improvement when it comes to their customer service. I encountered a frustrating experience trying to explain that the car I received was a downgrade from the one I had actually booked. Even after providing clear evidence with the category and pricing options, I struggled to get them to acknowledge the issue. Unfortunately, after multiple attempts, I ultimately gave up and had to settle for the car I was given.

Finding my way back to the car rental parking at Warsaw Chopin airport was a terrible experience

The stAff was extremely helpful both on the helpdesk and over the phone (with queries regarding drop off location hidden in a shopping centre car park which even the shopping centre information point didnt know about)

Car was definitely not ita own class. Corolla for intermediate?? Seriously so what is passat? And car was full of scratches.. Stuff wasnt helpful at all