Very satisfied

Staff is so helpful, and respond very fast

Staff is so helpful, and respond very fast

Easy and fast pick up. Multi language staffs available for customers from different country. Received message in advance on pick up notice. However, there r 2 things I haven’t experienced with other rental company before. First, I have been asked to return the car in sharp( I set my return time at 9:00am). Any delay will cause voided on the insurance. When I ask to extend my return time to 10am for flexibility, I have been told to charge 1100yens for the insurance. I can’t believe a car insurance is counted by hour not by day. Second, the fuel policy is full to full but I have also been asked to provide receipt for proof. These r the strange policies I have never been experienced

As good as usual

Car and staff were awsome, however, you are required to go to one of their gas stations to fill up or top off before you drop off the car and bring a receipt as proof. Theory is great except forien travelers be warned you will have to have yen to top off the tank they dont take any forien cards (not even debit or military ones). Staff and experience was great just make sure to set some yen aside for the end.

Awsome thank you so much!

Overall good and staff is friendly. The only complaint is the waiting time for pickup is a bit long, as I have even communicated in advance with them just before the trip.

Easy to use and responsive!