Made us very late getting to our rental place

The store's efficiency is very low, it took a long time to pick up the car.

The staff where putting pressure on us spending more money on all sorts. This was not said when we booked. We ended up paying 171.95 Euros, was disgusting as we had our own insurance they said it didn't cover but it 100% did. As they said they didn't understand my argument they said is this amount or nothing. Then they charged huge amount on the credit card which I still wait to get back. Awful would never book again. We book cars at least 10 times a year and this was the worst yet due to adding money on top.

Great car and a quick handling service when we get the car. But it was a shame that when the car was returned, the petrol meter was broken and that the lady of the rental company did not believe that the tank was full. She didn't want to see the receipt, while the gas station is across the street from this rental company. It still feels annoying how the handing went. I had to go back to the station to refuel the tank so that it overflowed ;-(

Worst experience in the past 10 years. I was refused to pay by debit card and given no option but to buy again the insurance at double the price I already paid online- €15/day because I didn't have a credit card. Charged an out of hours fee for dropping off the car before 8:00. Pushed into hiring a tag for motorway at €1.85/day when I had to pay the tolls anyway and could have done without it as you could pay with cash or card at pay points. I felt bullied and ripped off. Only had a Toyota Aygo with no cruise control, no parking sensors no key remote lock, but I paid the price for a large premium car. Never ever will use this company nor reccomend to anyone.

The booking was all right- all good and thank you for all the options and smoothness of the booking.

Excellent service