Fast, clean and responsive

The staff had a great attitude.

Easy and fast pick up. Multi language staffs available for customers from different country. Received message in advance on pick up notice. However, there r 2 things I haven’t experienced with other rental company before. First, I have been asked to return the car in sharp( I set my return time at 9:00am). Any delay will cause voided on the insurance. When I ask to extend my return time to 10am for flexibility, I have been told to charge 1100yens for the insurance. I can’t believe a car insurance is counted by hour not by day. Second, the fuel policy is full to full but I have also been asked to provide receipt for proof. These r the strange policies I have never been experienced

As good as usual

The staff can fairly communicate in English and provide good service. It would be great if car pick up location is nearer to the airport.

Overall good and staff is friendly. The only complaint is the waiting time for pickup is a bit long, as I have even communicated in advance with them just before the trip.

Easy to use and responsive!

I enjoyed dealing with them, I wasn’t sure what to expect since it was my first time renting thru the company. I usually get my rental from known companies such as hertz, budget, etc... they definitely exceeded my expectation.

Reasonable price.