Smooth and safe. Although my flights delayed, easyrentcars staff do me a great help

1. Easy pickup, prompt service, received the car within ten minutes after calling. 2. Thorough inspection, attentive service, the staff proactively marked any exterior flaws on the car and reminded me to take pictures. 3. Quick return, I drove to the airport and there was staff already waiting, completed the return process within five minutes.

No Chinese service.

The pick-up location was different from the one written on the booking information. When we went to the location instruction, it had moved to another location and we had to call and look for it. We wasted quite a long time after arriving at the airport. Especially it was after midnight, it was not a good experience for us.

Easily the worst hire company ever. Nobody to handover vehicle. No staff on the counter just a phone number. A phone call was made and all I got was an idiot asking me if I wanted a taxi. In the end I had to get the airport staff to phone the hire company. It took over 90 minutes. The deal was advertised as a meet and greet service. Returning the vehicle was even worse . I was concerned with not finding staff to handover vehicle and missing the flight. I had to take the vehicle to the companies storage area . This place is very hard to find not being signposted. I had to drag my bags over a rough gravel parking area and then to a train station. As of the beginning of October this company no longer has a counter at the airport. The main hire office is at a Toyota dealer near don muang airport. The head office is at a taxi dealers near lad Prao . There is no hire service at don muang. A terrible hire experience.

The car smells quite bad because the previous renter smoked. The car is pretty new but you need to check all the condition by yourself really well. The counter staffs are very nice and helpful. It took us an hour to pick up the car because they need to fill the fuel tank to full. The staff who drive the car at pick up location also forgot his phone in the car.