17 Car Rental Brands at Mexico City Airport (MEX)

Reviewed: July 10, 2017

Absolutely terrible service. The order placed in China was completely invalid locally. Upon arrival at Mexico City Airport, I was charged an additional $1200 for insurance, one-way rental, and other miscellaneous fees, which I had already paid through Zuzuche in China. I hope friends who see my comment avoid renting from this company in Mexico.

Reviewed: January 4, 2025

I used a Mexican driver's license, and there was no clause stating it had to be over a year old to rent a car. However, I was forced to pay $220 at the store to rent the car, and after negotiation, I paid $120. This should have been communicated in advance, not added as a surprise fee!

Reviewed: December 22, 2024

The car provided was very different from the one I booked. When returning the car late at night, the staff tried to extort me by pointing to an old damage on the car and claiming I caused it, demanding compensation.

Reviewed: November 8, 2024

We rented three cars under three separate orders, all specified to be Chevrolet Captiva 7-seaters. Upon pick-up, we were given Changan CS35plus 5-seater cars instead. When we arrived at the designated pick-up time, the rental company informed us that no 7-seaters were available and only 5-seaters could be provided. They said if we weren't happy, we could choose not to rent. Left with no choice, we took the car, but our luggage couldn't fit. The staff then suggested upgrading to a 7-seater, which cost nearly 700 USD—an outrageous fee. We also purchased the company's full insurance with zero excess, but the car was damaged while parked. When returning the vehicle, the company outright denied that we had purchased insurance, refused to check the contract or rental agreement, and insisted we hadn't bought coverage. They forcibly charged us for the damage. The service was extremely rude. We strongly advise against choosing this rental company. Out of all the countries we've traveled to, this was by far the worst car rental experience ever. Avoid at all costs.

Reviewed: November 8, 2024

We rented three cars in total, all orders for Chevrolet Captiva 7-seater cars. However, upon pickup, they gave us a Changan CS35 Plus 5-seater car. When we arrived at the pickup time, the rental company informed us there were no 7-seater cars available, only 5-seaters, and if we didn’t want it, we could cancel the rental. Left with no choice, we took the car, but our luggage didn’t fit. The staff then suggested upgrading to a 7-seater car, for which we had to pay nearly $700, which is extremely unreasonable. We purchased full insurance with zero deductible when renting. The parked car was hit, but when we returned it, the rental company adamantly denied that we had bought insurance. They refused to check the contract or the rental receipt and insisted we hadn't purchased insurance, forcibly deducting the damage costs. Their service attitude was appalling. I strongly advise everyone to avoid this rental company. Of all the countries we’ve rented cars in, this is by far the worst rental company. Avoid it at all costs!

Reviewed: August 19, 2024

El coche y el servicio superó mis expectativas

Reviewed: December 22, 2024

If the price is reasonable next time, I will still choose an international brand. It's more trustworthy and has fewer hidden tricks!

Reviewed: December 19, 2024

Very good, highly recommended.

Reviewed: December 5, 2024

It's best to rent from an international car rental chain. The vehicles are in good condition, and the service is great. They're also lenient about minor scratches when returning the car. They explicitly mention that scratches under 5cm are not charged.

Reviewed: November 8, 2024

The service provided by Zuzuche is okay, but the partnered rental companies differ greatly, some good and some bad. The car pickup process took too long, almost 2 hours of waiting. There were many people, hidden charges, and various difficulties. I rented the car for three days and was forced to buy insurance for $109, which only covered 80%, leaving me responsible for the other 20%. A minor scratch on the tire cost me $36, a total rip-off. And the deposit still hasn't been refunded.

Reviewed: October 25, 2024

I chose the Zuzuche discounted full insurance and didn’t purchase additional insurance at the store. During the car return process, they used a magnifying glass to inspect the car for about ten minutes and charged $160 for a tiny scratch on the rearview mirror. It’s disappointing to see a big company operate this way; I’ve never encountered this before.

Reviewed: December 18, 2024

Good.

Reviewed: August 6, 2024

1. The first time I rented a car, I only drove in the city for a day and used just one bar of fuel, but they charged me $35 USD, which is ridiculously expensive. 2. The second time I rented a car, I waited 2 hours at the store and they still couldn't find my reservation. In the end, I had to extend my first reservation just to get a car—so slow and disorganized. 3. The car model was incorrect. I originally booked a Volkswagen, but both times I was only given a Toyota or a Chevrolet. This feels like intentional deception. 4. The vehicle was old, with scratches all over the body. The inspector even accused me of causing the damage, which seems deliberately unfair. Overall, this was the worst car rental experience, and I will warn all my friends about it.

Reviewed: April 1, 2024

Overall service was okay. However, the queue for picking up the car took over an hour, very inefficient.

Reviewed: November 9, 2024

Pretty good, their English is quite good. Completed the formalities at the terminal and took a shuttle bus to pick up the car. I picked up the car at T2 and returned it at T1 without any issues. No insurance upselling.

Reviewed: November 5, 2024

Overall, it's okay. The car is good value for the price.

Reviewed: October 30, 2024

si el auto, supero las expectativas

Reviewed: October 10, 2024

NO me dieron el tipo de coche que contrate, ya que no tenian disponible. Pedi automatico y me dieron estandar

Reviewed: October 10, 2024

Te venden un seguro más caro y si no lo quieres tienes que dejar $50 mil pesos en garantía

Reviewed: October 11, 2019

Overall satisfied. It would be better if the procedures were simpler, like some other companies, without the need to fill out and confirm so many documents. The language barrier makes it hard to understand what is written.

Reviewed: January 15, 2017

Upon arrival at the rental company, they demanded additional rental fees, claiming our rate was too low to be possible. We showed them our booking and held firm. After nearly an hour of arguing, we were finally allowed to take the car. However, it wasn't the Toyota we booked, but a smaller Renault estate car. Fortunately, one of our companions had lighter luggage, so we managed to fit the luggage of four people. To save time, we didn't insist further and just took the car and left.

Reviewed: January 26, 2025

Cost-effective, but the service could be improved.

Reviewed: January 2, 2025

The rental company did not inform us that the license plate was prohibited from driving on Saturdays. We were stopped by the police, fined $200, and the car was impounded for two days. Eventually, we paid a $100 bribe to get released. We drove back to the hotel and didn't go anywhere for the rest of the day. When returning the car, we tried to discuss the issue, but the rental company refused any compensation. Maybe QEEQ can help resolve this problem.

Reviewed: December 19, 2024

Very satisfied.

Reviewed: November 10, 2024

Vehicles like this should be properly maintained before being rented out.

Reviewed: September 9, 2024

The staff are very friendly. After a short wait, their car will pick you up and take you to the rental location. The pick-up process is quick.

Reviewed: June 29, 2023

This is a black-hearted company. They lure you in with cheap rental prices, then upsell you to high-priced cars. The so-called high-priced cars are just different brands of the same class, with daily rentals going up to over 500 yuan. Unlike this, at the airport, you can freely choose other car rental companies.

Reviewed: May 2, 2020

Reservé un vehículo Full Size (el modelo de referencia era un Passat) pero no lo tenían disponible en la sucursal. Me dieron, en cambio, un Cavalier, considerablemente más austero, pequeño y limitado con respecto a lo que originalmente reservé.

Reviewed: April 15, 2020

Estuvo excelente, aunque no estaba disponible el auto que solicité. Lo único malo es que el proceso de recogida fue lento.

Reviewed: January 12, 2020

Did not get the car; reason given was no available cars. No prior notification. Poor service.

Reviewed: November 12, 2019

The store staff doesn’t speak English, making communication tough

Reviewed: December 31, 2019

Very efficient service. Expected from a good brand like Hertz

Reviewed: March 25, 2020

They charge me for small front bumber chip... smaller than grain of corn... they charge me $900 pesos

Reviewed: February 18, 2020

While it's stated that the car can be picked up and returned 24 hours a day, the office didn't open until 8 AM even though I was there from 6 AM. The provided contact number was unresponsive during this period. Additionally, they only had a very basic 7-seater available, which is far below the class of a Tiguan, leading to a poor experience.

Reviewed: January 8, 2020

I booked with NU Car, but couldn't find their location. It ended up being America Car Rental, and the location was wrong.

Reviewed: October 30, 2019

NU CAR charged extra fees without reason and did not resolve the issue.

Reviewed: November 16, 2019

Good, they have English-speaking staff who are patient and helpful.

Reviewed: September 3, 2019

The car was kind of old, got a 2017 model, the carpets in the trunk were torn and the car had scratches all around. The service though was well above expectations and made up for the car being sold and badly kept

Reviewed: May 29, 2018

Mexico City is a complete disaster… Even with a reservation, I couldn't get a car… They either ask you to pay extra or only have small cars available.

Reviewed: February 18, 2018

Convenient location, enthusiastic service, but the English at the Mexican branch is not very good, so keep that in mind.

Reviewed: March 15, 2019

Price does not match the app