23 Car Rental Brands at Vienna Airport (VIE)

Reviewed: April 24, 2025

Very satisfied, picking up and switching cars was very quick.

Reviewed: December 25, 2024

It's okay.

Reviewed: October 15, 2024

The service was very good, and the efficiency was quite high. However, after making the payment on the QEEQ platform, an additional 300 euros was charged on-site. The reasons given were: switching to an automatic transmission, cross-border fees, and highway service fees. Additionally, the car's performance on highways was relatively weak, with a noisy engine and slow acceleration. The car was relatively new, having been driven 15,000 kilometers at the time of pickup. It was previously mentioned that the car would be a Corolla Touring, but the actual car provided was a Suzuki Swace (though it is said these two models are almost identical).

Reviewed: August 15, 2024

Very satisfied! This is my second time renting from them. Super nice! I will prioritize this company for future rentals.

Reviewed: August 11, 2024

Excellent service, very thoughtful.

Reviewed: September 10, 2017

Great experience!

Reviewed: April 13, 2025

Excellent service

Reviewed: March 26, 2025

The service was extremely poor. They forced me to purchase full insurance and made various unjustified deductions after the rental period. Even two months later, deductions were still being made, and they did not respond to emails for communication.

Reviewed: March 13, 2025

The usual routine of upselling insurance during pickup. This rental company charged me 29 euros for car cleaning—should have cleaned it myself for 2 euros. Small rental companies rely on these charges to make money. However, they were quite friendly.

Reviewed: February 24, 2025

At the time of pickup, the counter representative insisted that I either provide an International Driving Permit (IDP) or pay an additional 150 EUR for full coverage issued by your company. As a result, I had to order an online IDP, incurring an extra cost of 78 USD. Upon returning the car, the receiving agent assured me that everything was in order. However, the next day, I received an invoice with additional charges totaling 90 EUR, including: Out of Hours Charge (40.83 EUR): I had clearly stated in my booking that I would be returning the vehicle at night, and I was under the impression that this was already accounted for in the rental agreement. Therefore, I dispute this charge. Austrian Vignette (10.33 EUR): This charge is understood and acknowledged. Cleaning Surcharge (24.16 EUR): The car was returned in normal condition, with only unavoidable external dirt from rain and minor spotting on the floor mats. There was no excessive dirt or damage that would warrant an extra cleaning fee. I request clarification on the justification for this charge. Given the above, I request a refund of the unjustified charges (Out of Hours Charge and Cleaning Surcharge) and a review of your policies to ensure transparent communication regarding fees at the time of booking.

Reviewed: February 17, 2025

Very disappointing! After returning the car, my credit card was charged over 200 euros, claiming it was for car washing and some Vienna-related fees. During the return process, they confirmed there were no issues, yet the next day, they deducted money. They rented me a car with a Hungarian plate and still charged me a fee for entering Vienna?
The car itself had issues with the fuel gauge. It showed the tank wasn't full even after filling up and the pump automatically stopped. I ended up going to three or four different stations to refuel. Only when returning the car did they mention the fuel gauge was faulty. Couldn't they have informed me beforehand?
This was my worst experience in over ten self-driving trips in Europe.

Reviewed: April 13, 2025

The store is a bit far from the airport.

Reviewed: April 10, 2025

Great service

Reviewed: April 3, 2025

Very satisfied.

Reviewed: February 21, 2025

Very good

Reviewed: December 16, 2024

The service was excellent. Although it's a small car rental company, the vehicles were in great condition and the service was efficient. It was a pleasant car rental experience.

Reviewed: April 12, 2025

Good

Reviewed: June 23, 2024

The waiting in the counter desk was very long (around an hour) but the rest was just great.

Reviewed: August 4, 2019

Avis/Budget renturn staff is unfriendly. They know where is a damage under the car... but it was cheap

Reviewed: April 11, 2025

The service was attentive and the staff were friendly.

Reviewed: March 27, 2025

The wait time to get the car ready and the unwillingness of the counter staff to give the cost break-up & answer my queries around cost was the only downside. If I remember correctly the delay was because they were fixing tyre puncture. Rest was all good, the car condition, cleanliness and pickup drop location.

Reviewed: February 21, 2025

Overall, it was pretty good. The car inspection was very thorough. Although I didn't encounter any issues, it's definitely something to pay attention to.

Reviewed: February 7, 2025

Excellent service, provides shuttle service to the terminal with no hidden charges or insurance upselling. Highly recommended and trustworthy. Used up a bit of fuel without fully refilling, but upon return, the staff informed us it would only cost 5–6 euros. In the end, they charged just 5 euros. Very honest and reliable rental company.

Reviewed: December 2, 2024

Very satisfied.

Reviewed: April 2, 2025

Rented a car for just one day, but they required purchasing a minimum of ten days of Austrian highway tolls. Normally in cashless countries, rental companies include the annual highway tolls in the rental price.

Reviewed: November 15, 2022

Company was very good. I was not expecting. It was all ok

Reviewed: July 31, 2019

I used a debit card and the rental company said it was not a credit card and charged additional fees. When I inquired about the deposit, they said it was charged by the booking platform. In the end, a new contract was signed on the spot, and the amount was completely different from the original booking. When asked for an explanation, they couldn't provide a clear answer.

Reviewed: July 18, 2019

The staff is a nice person. Easy to deal and help us a lot. I would love to recommend and give 10 stars for Green Motion.

Reviewed: July 16, 2019

The car rental was very cheap compared to other companies. The conditions of the car was ok, I mean, u get what u paid. Overall experience was ok. Just that, staff are not in the office all the time. We need to call them first, then only they'll come.

Reviewed: March 31, 2025

The service was average, and additional fees were charged. After returning the car, I received a bill that included a €24.16 cleaning fee, which was not disclosed when renting the vehicle. I have never encountered this with other rental companies.
A highway toll fee was also charged mandatorily. Although highways in Austria require toll payments, this fee is typically optional—you can decide whether to purchase it at gas stations if you plan to use the highways.

Reviewed: March 19, 2025

Car pickup was reasonably efficient.

Reviewed: February 20, 2025

No matter what, the rental company charges a cleaning fee of 20 euros.

Reviewed: December 22, 2024

The staff at the rental company was very friendly and efficient. Overall, it was a good experience, different from renting a car in Hungary. This company might be a smaller car rental business. I purchased the supercover insurance at the counter, but unlike Hertz, they didn't provide a black folder containing various documents. After confirming with the staff, I learned that any issues can be addressed by contacting the technical support hotline on the dashboard. The entire process was smooth, and returning the car was also quick. By the way, I'll opt for a diesel car next time.

Reviewed: December 12, 2024

Satisfied

Reviewed: February 6, 2025

Very satisfied! The car quality exceeded expectations, and the pickup and drop-off process was convenient and efficient. No hidden charges or upselling. We added full insurance on site, and the staff was very cheerful. Any other small requests were no problem at all. Highly recommended!

Reviewed: February 3, 2025

Satisfied

Reviewed: February 1, 2025

Well, our trip to Europe ended more than seven months ago, and now we've received a traffic violation fine stating that we hadn't paid the Hungarian highway fees and were caught twice, resulting in a penalty of 185 euros. However, when we picked up the car, we were informed that it was already included, so everyone should pay extra attention to this! Just to clarify, we purchased highway passes in more than ten countries, so why wouldn't we buy one for Hungary? Returning the car was not easy—the parking lot charged fees, and it was inconvenient with the store being far from the airport.

Reviewed: November 19, 2024

The rental company intentionally charged me 200 euros for repainting. It’s a long and frustrating story.

Reviewed: October 9, 2024

The staff was very reliable, and the car was in excellent condition.

Reviewed: December 23, 2024

Good, new car.

Reviewed: January 27, 2020

9

Reviewed: August 3, 2018

The service at the counter was inefficient. We were scheduled to pick up the car at 9 PM on July 8th and arrived at the counter around 8 PM. However, we waited for over an hour to get the keys. After signing the contract, they didn't give us the exit card for the parking lot, so we had to walk back to get it, which was very inconvenient.

Reviewed: January 14, 2018

Like: I like the condition for the car and when i need help they came fast
Dislike: No thing

Reviewed: November 19, 2015

Very good

Reviewed: July 31, 2024

There were some issues during the car pickup, but the staff were very patient and helped resolve the problem. Thanks to the team!

Reviewed: July 6, 2024

Great service attitude, the vehicle is very new, and the instructions are clear.

Reviewed: October 11, 2019

It might seem a bit late to leave a review two years after using the service, but I felt compelled to share my experience. I rented a car to go to Germany again but couldn't find the same cheap prices as before. The Ford Mondeo station wagon was very practical and had great value for money. The staff's attitude during the rental process was a bit poor, likely due to language barriers. However, the staff during the return process were great - they were quick and only checked for any bumps at the four corners of the car and looked at the fuel receipt.

Reviewed: October 6, 2019

The company appears to be seeking to charge for any extras they can. They insisted that the vehicle was not returned clean, which was ridiculous since the car was in excellent condition (we took some pictures ). We were charged an unreasonable amount of 100 euros. very Bad service of megadrive in my opinion. They take advantage of the fact that the customer did insurance. Luckily for us, easyrentcars are handling this as part of insurance and we look forward to positive answers.

Reviewed: January 5, 2018

Good

Reviewed: September 5, 2014

Convenient and fast

Reviewed: July 22, 2024

Satisfied

Reviewed: June 10, 2024

Thanks for the upgrade

Reviewed: May 16, 2024

Easy pick-up and drop-off process

Reviewed: March 13, 2021

Very satisfied! The staff were very friendly and provided detailed explanations.

Reviewed: December 18, 2019

We have initial hiccup as we realize that our luggages are not able to fit into the Volkswagen touran and subsequently chosen to upgraded to a bigger car Volkswagen sharan with a reasonable additional fee. the staff of europcar is helpful. Thanks

Reviewed: July 4, 2024

I was not clearly made aware in advance my booking was with Autounion. Missed initial collection at airport, pick up driver did not use our names. We were directed to wrong car and car we got had several dents and marks, not great condition externally. On drop off large Q of people and no one from Autounion speaking to tell us what was happening. Hard to park car due to busyness (cars everywhere) Once I approached a staff member they just took the keys and said that was car returned. No check on car made and no confirmation given on deposit refund. When I asked our return driver to airport they didn't no the refund procedure. Office tucked away round back of block all in all just didn't feel very professional.

Reviewed: February 9, 2024

Very satisfied

Reviewed: December 9, 2023

Poor service attitude, low efficiency, long waiting time, needs improvement.

Reviewed: June 12, 2024

All paperwork was complete.

Reviewed: October 22, 2019

Incorrect return instructions

Reviewed: April 12, 2019

Yes. They chagred me a 100 dollars extra at the end of the trip. Still don't know why? Tony

Reviewed: April 5, 2019

Vehicle condition is not correct, brakes are bad!

Reviewed: April 2, 2024

Quite good, efficient service. The return instructions are printed out for renters to take along. No extra insurance is pushed.

Reviewed: January 1, 2020

We booked for a VW polo and received a free upgrade Nissan qashqai 2019.Very happy, friendly staff,100%recommend.

Reviewed: October 15, 2019

Clear explanations and very friendly

Reviewed: October 2, 2019

Pick up too long. Enter my personal info on internet but on desk have to fill some papers again...!

Reviewed: August 30, 2019

The service was very friendly and the explanations were clear.

Reviewed: December 22, 2023

Good quality. Easy to work with

Reviewed: June 1, 2019

Professional service

Reviewed: October 27, 2016

The store is within walking distance from the airport, very convenient.

Reviewed: May 24, 2022

Very nice staff, quick, easy rental.Professional.I will recommend it

Reviewed: July 12, 2019

The counter staff MARK seemed rude and arrogant. No customer service etiquettes were observed in him. He wasn’t polite at all in his conversation and behaved as if he is doing a favor. Totally disappointed with the experience.

Reviewed: September 6, 2018

Like: The BMW SERIES 2 Grand Tourer that we eventually obtained was excellent, but we had to pay extra for the upgrade from the Citroen C4 Picasso which we had ordered and was not available.
Dislike: When we arrived in Vienna, we were told that no Citroen C4 Picasso was available: we had chosen this car because of its large luggage capacity. There are four of us, with 3 large suitcases plus carry-ons. We were offered a Mercedes A class as an alternative, and then a B class, which we went up and inspected, but neither had sufficient luggage space. We were not prepared to pay substantially extra to upgrade to a 7 seater people carrier. Eventually the Hertz agent remembered that he had a BMW Series 2 Grand Tourer available, which proved to be excellent. However he said he was unable to give us a free upgrade, so after friendly attempts to persuade him, we reluctantly accepted the extra charge (42 euros + VAT).

Reviewed: August 16, 2020

Good service. The lady provided pick-up and drop-off.

Reviewed: October 15, 2019

Very helpful staff put us on the road very fast, our car was great for all 22 days traveling in Europe. The car return was smooth! Great price, great people, great location -recommending to everyone who needs a small and reliable car!

Reviewed: August 27, 2019

surprice office was located outside of Vienna airport, so they had to send a representative down to pick us up.

Reviewed: July 23, 2019

Car full of scratches before the rent Surprised that at return there was a discussion or difference in opinion between us and the rental company, whether scratch number 51 had been there before or not

Reviewed: April 29, 2019

This is 6km away from Airport but price is much cheaper! You just need to call them to pick up.

Reviewed: January 19, 2020

Some double charge from airport fee

Reviewed: August 6, 2019

Good company

Reviewed: November 28, 2019

Sighs...

Reviewed: June 11, 2019

Sufficient counter service

Reviewed: September 27, 2019

Partnered with Europcar, the efficiency was a bit low. It took half an hour to pick up the car.

Reviewed: September 11, 2019

The counter staff were very nice and didn't try to upsell insurance.

Reviewed: June 14, 2018

Not bad

Reviewed: August 22, 2019

The Security Deposit for the car to hire was rediculous. 1000 euro was roughly $1600 AUD for me. This required me to shift money around on pickup to cover and i still haven’t received the funds back which is inconvenient currently for the rest of my trip where I need the $$$. I also checked over the car before leaving and lucky I did as there was damage on the roof which has not been documented from the previous rental driver. This was a near miss and I could easily have been slapped with the bill as a result.

Reviewed: August 3, 2019

Average service with pressuring customers. They did not acknowledge the insurance bought on the rental platform, causing us to spend an extra 200 euros on insurance. They mentioned it was optional, but in case of an incident, even with other insurance, they would still charge us.

Reviewed: August 22, 2018

No queues, quick pickup

Reviewed: July 11, 2019

The only thing that could have made it better was the price I thought the extra Insurance was a bit steep

Reviewed: September 8, 2016

The pick-up location is too far from the airport, making it inconvenient for round trips.

Reviewed: October 11, 2014

Free shuttle service, great service.

Reviewed: December 10, 2013

The vehicle was good and quite new, only a few hundred kilometers. The service was decent, but we were charged 50 euros for picking up the car late due to a delayed flight, which I think is quite expensive and not very considerate.

Reviewed: October 15, 2013

Your review of the car rental company: They provided a brand new car with less than 10 kilometers on it. The staff was also very nice and friendly. At the pickup, we were informed about a €60 border-crossing fee to Czech Republic, but when returning the car, an additional €30 license fee appeared out of nowhere. Since our English wasn't good enough to clarify, we just paid it. We also received a €24 parking violation ticket while on the road. We initially wanted the rental company to pay it on our behalf, but they charged a €30 service fee, which was too expensive. They suggested we transfer the amount directly to the Austrian police account after returning to our home country, but we're not sure how to do that and it's giving us a headache!