Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
November 3, 2025
Destination: Puerto Montt
Absolutely great and spot on!
View moreSeptember 24, 2025
Destination: Punta Arenas
Very satisfied
View moreSeptember 17, 2025
Destination: Santiago
The car was upgraded for free during pickup. It was a brand-new car in excellent condition. The staff met us at the arrival gate and took us to the pickup location via shuttle in about 5 minutes.
View moreSeptember 1, 2025
Destination: Santiago
It was very late when we arrived at the airport, and there were no shuttle buses. However, after contacting the rental company via WhatsApp, they immediately sent someone to pick us up. Excellent service!
View moreAugust 29, 2025
Destination: Santiago
Great experience, very satisfied with this car rental. The vehicle is a 2024 model with 30,000 kilometers and in excellent condition.
View moreJune 30, 2025
Destination: Copiapo
Excellent, the staff are enthusiastic.
View moreJune 30, 2025
Destination: Santiago
Good
View moreJune 24, 2025
Destination: Santiago
Very satisfied
View moreJune 16, 2025
Destination: Santiago
Very satisfied
View moreJune 1, 2025
Destination: Santiago
Overall service was great, and extending the rental was very easy.
View moreMay 8, 2025
Destination: Puerto Montt
Very satisfied. When I arrived, their staff had already prepared the car and advised me to record a video of the entire car.
View moreMay 5, 2025
Destination: Puerto Montt
Excellent service, the counter is located in the arrivals hall. The car is conveniently parked in the parking lot just outside the terminal.
View moreMay 5, 2025
Destination: Santiago
Arrived at the airport at 11:30 PM, the counter was already closed. Contacted them via WhatsApp, and they quickly drove the car to the terminal entrance to pick me up.
View moreMarch 31, 2025
Destination: Puerto Montt
March 31, 2025
Destination: Punta Arenas
It's very convenient. Right after picking up the luggage, I saw the counter, and the car was just outside the airport, very close.
View moreMarch 5, 2025
Destination: Santiago
Great!
View moreFebruary 20, 2025
Destination: Santiago
Met expectations
View moreFebruary 15, 2025
Destination: Punta Arenas
Very good.
View moreJanuary 27, 2025
Destination: Puerto Natales
Excellent!
View moreJanuary 7, 2025
Destination: Puerto Natales
Very satisfied
View moreJanuary 7, 2025
Destination: Santiago
Excellent, brand new car.
View moreDecember 29, 2024
Destination: Puerto Montt
December 23, 2024
Destination: Santiago
Very satisfied, the staff speaks English and has a friendly attitude!
View moreDecember 10, 2024
Destination: Puerto Natales
Very satisfied.
View moreDecember 10, 2024
Destination: Puerto Natales
Very satisfied.
View moreDecember 7, 2024
Destination: Antofagasta
Great experience. The staff couldn’t speak English, and I couldn’t speak Spanish, but communication was smooth using a translator. They provided a brand-new car with just 30km on the odometer. Amazing!
View moreDecember 1, 2024
Destination: Puerto Natales
Good service, very satisfactory.
View moreNovember 22, 2024
Destination: Puerto Natales
Very satisfied. The staff are highly professional. Initially, the car provided was relatively old, with a chipped spot on the front windshield. Requested a replacement and was smoothly switched to a car in great condition. Returning the car was also convenient, with a gas station located right next to the store.
View moreOctober 15, 2024
Destination: Puerto Natales
Satisfied, the car was in great condition, a stark contrast compared to Argentina. However, picking up and returning the car in the city center was a bit inconvenient.
View moreSeptember 17, 2024
Destination: Puerto Natales
Satisfied
View moreSeptember 3, 2024
Destination: Calama
The car is pretty good.
View moreJuly 26, 2024
Destination: Santiago
The service was excellent, and both the pickup and drop-off processes were very convenient.
View moreJune 14, 2024
Destination: Puerto Natales
Very convenient and satisfactory.
View moreApril 13, 2024
Destination: Puerto Natales
Very satisfied. No need to return the car twice; they combined my four-day and one-day rentals into one.
View moreApril 13, 2024
Destination: Puerto Natales
Very satisfied!
View moreMarch 31, 2024
Destination: Puerto Montt
Very satisfied
View moreMarch 3, 2024
Destination: Calama
The staff gave us a car that had no air-conditioning working. We had to spend 2-3 hours total resolving this issue. After we got the new car, we got a punctured tire while driving on a highway. We had to get this repaired ourselves and chilean did not even compensate us. Overall poor quality vehicle and bad experience.
View moreFebruary 22, 2024
Destination: Puerto Natales
Excellent experience, the staff at the store spoke great English, making communication easy. They also provided valuable self-drive route information.
View moreJanuary 22, 2024
Destination: Santiago
January 21, 2024
Destination: Santiago
we had a puncture enroute and getting hold of anyone to help , respond and call back was very difficult and we had to sort it out ourselves. Dont have a problem on a Sunday.
View moreJanuary 18, 2024
Destination: Puerto Natales
Satisfactory
View moreDecember 21, 2023
Destination: Santiago
We waited a long time for the lady to do the paperwork - this should be more automated. The car was clean but old. On the second day, the car wouldn’t start. It was initially hard to get through to Chilean live chat. When I did, customer service was not very sympathetic, even though the problem was with their car. They agreed to send out a jump-start service at our cost - for us to argue later with Chilean. They also agreed to switch the car, once it started - but I had to do a stressful drive across Santiago to their office which was closing imminently. The staff at that office were ultimately helpful. Not a good overall experience.
View moreDecember 12, 2023
Destination: Punta Arenas
they should be more clear that there is no office at airport
View moreDecember 4, 2023
Destination: Puerto Natales
Great car for what we needed. Bigger than I expected. They could have helped a little more with advice on making mirror adjustments etc.
View moreNovember 27, 2023
Destination: Santiago
April 14, 2023
Destination: Calama
January 5, 2023
Destination: Santiago
Único ponto, foi que deixamos pago os pedágios que ficou em torno de R$300,00, porém não foi usado pois na cidade mesmo não tem pedágio. O dia que fomos na Vinicola Conha y Toro, tivemos o maior constrangimento, pois a cancela automática não abriu, nas cabines informaram que a tarjeta não era para aquele pedágio, ficamos presos na cancela, sem dinheiro e não aceitava cartão. Fomos mal informados no balcão da Hertz e cobrado um valor que não seria utilizado.
View moreOctober 29, 2022
Destination: Coyhaique
The only complaint I have is that the tires were in just so and so condition and we ended up with a flat tire. Luckily it was close to the airport as there are no gas stations by the airport. The closest gas station is 1 hr away in Coyhaigue or 3.5 hrs in Puerto Rio Tranquilo. Europcar was excellent and covered the cost of the tire no questions asked.
View moreOctober 29, 2022
Destination: Puerto Montt
There was a line up when we arrived at the counter. Car was great. Service was great.
View moreSeptember 16, 2022
Destination: Punta Arenas
The physical condition of the car contained many small dents and scrapes but the interior was mint. Windshield and tires were in extremely good condition. The front counter staff were fun and set everything up swiftly and released the car with ease. I would rent using Europcar again without question.
View more