Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
March 31, 2025
Destination: Puerto Montt
Low efficiency; had to wait in line for 1 hour to pick up the car, with the customer ahead taking 30 minutes to complete their process. Very slow service.
View moreMarch 31, 2025
Destination: Punta Arenas
It's very convenient. Right after picking up the luggage, I saw the counter, and the car was just outside the airport, very close.
View moreMarch 17, 2025
Destination: Santiago
Excelente atención
View moreMarch 5, 2025
Destination: Santiago
Great!
View moreFebruary 20, 2025
Destination: Santiago
Met expectations
View moreFebruary 16, 2025
Destination: Copiapo
Muy buena atención
View moreFebruary 15, 2025
Destination: Punta Arenas
Very good.
View moreFebruary 3, 2025
Destination: Puerto Montt
Buen precio y buena atención y servicio
View moreJanuary 27, 2025
Destination: Puerto Natales
Excellent!
View moreJanuary 7, 2025
Destination: Santiago
MUY PROFESIONAL
View moreJanuary 7, 2025
Destination: Puerto Natales
Very satisfied
View moreJanuary 7, 2025
Destination: Santiago
Excellent, brand new car.
View moreJanuary 2, 2025
Destination: Santiago
O carro atendeu a expectativa, porém me foi entregue com o tanque vazio. O tempo de espera foi pequeno para a retirada do veículo, porém no momento da devolução a pessoa responsável por fazer a recepção do veículo não estava presente no local. Tivemos que deixar o carro com um funcionário que me disse que não poderia fazer nada além de receber o carro. Não recebemos nenhum documento de avaliação de veículo na entrega ou na devolução. Estou aguardando para ver se surgirão problemas com esta aluguel.
View moreDecember 29, 2024
Destination: Puerto Montt
My credit card information was leaked, and three hours later it was fraudulently charged again. I haven't used this card in months, and the only time I used it was during this trip to South America. I strongly suspect someone from your company misused my credit card information, leading to unauthorized charges by a third party!
View moreDecember 23, 2024
Destination: Santiago
Very satisfied, the staff speaks English and has a friendly attitude!
View moreDecember 22, 2024
Destination: Coyhaique
Mas agilidad del personal en la devoluvion.
View moreDecember 10, 2024
Destination: Puerto Natales
Very satisfied.
View moreDecember 10, 2024
Destination: Puerto Natales
Very satisfied.
View moreDecember 7, 2024
Destination: Antofagasta
Great experience. The staff couldn’t speak English, and I couldn’t speak Spanish, but communication was smooth using a translator. They provided a brand-new car with just 30km on the odometer. Amazing!
View moreDecember 4, 2024
Destination: La Serena
Vehiculo nuevo como y excelente estado. El vehículo no lo recibí lleno de combustible
View moreDecember 1, 2024
Destination: Puerto Natales
Good service, very satisfactory.
View moreNovember 22, 2024
Destination: Puerto Natales
Very satisfied. The staff are highly professional. Initially, the car provided was relatively old, with a chipped spot on the front windshield. Requested a replacement and was smoothly switched to a car in great condition. Returning the car was also convenient, with a gas station located right next to the store.
View moreNovember 19, 2024
Destination: Puerto Montt
Si, el coche era mejor de lo que esperabs La atención, entrega y devolución fueron muy expeditas.
View moreNovember 6, 2024
Destination: La Serena
Recibí un auto del año con 16.000 km en excelente estado. El único detalle fue que no logré regular la intensidad del tablero de instrumentos para verlo mejor durante el día.
View moreNovember 4, 2024
Destination: Puerto Montt
El auto era mucho más pequeño un i10, Por lo que no era Accent o Similar.
View moreOctober 30, 2024
Destination: La Serena
Todo nuy rápido y eficiente.
View moreOctober 20, 2024
Destination: Calama
Es avis
View moreOctober 15, 2024
Destination: Puerto Natales
Satisfied, the car was in great condition, a stark contrast compared to Argentina. However, picking up and returning the car in the city center was a bit inconvenient.
View moreOctober 10, 2024
Destination: Puerto Montt
Ningún comentario
View moreOctober 10, 2024
Destination: Calama
muy barato el arriendo del auto por día. el auto estaba en excelente estado. practico y rapido
View moreSeptember 27, 2024
Destination: Coyhaique
Estimados, buenos días. La verdad no estoy conforme con la experiencia con el arriendo. Al momento de la recepción del auto revisamos que todo estaba funcionando OK y listo para partir el viaje pero en la mitad de mi estadía quedamos en panne en un parque nacional sin conexión ni ayuda por pérdida de aire en una rueda delantera (izquierda). Luego de llevar el auto de urgencia una vulcanización para solucionar esto, identificamos que un perno de la llanta estaba rodado y adicionalmente la rueda ya contaba con un parche interior el cual fue el causante de nuestra panne. En resumen, perdimos 2 días de nuestro viaje por una desprolijidad del auto que era imposible de identificar en la recepción (una reparación mal realizada del neumático previamente a nuestro arriendo y un perno rodado que afectó la reparación). Espero una compensación por parte de Europcar por los días perdidos y la mala experiencia.
View moreSeptember 26, 2024
Destination: Puerto Montt
Avis es muy buen servicio
View moreSeptember 17, 2024
Destination: Puerto Natales
Satisfied
View moreSeptember 12, 2024
Destination: Temuco
Encontré excelente que por $30.000 más, retiren el vehículo desde Temuco.
View moreSeptember 3, 2024
Destination: Calama
The car is pretty good.
View moreAugust 31, 2024
Destination: Calama
O carro superou minhas expectativas, o custo benefício foi excelente, o carro muito econômico e confortável e os funcionários da Budget muito educados e prestativos.
View moreAugust 22, 2024
Destination: Copiapo
Personal muy amable y carismático
View moreAugust 3, 2024
Destination: Santiago
perdi las llaves y no tenian llave de repuesto perjudicandome enormemente todo el viaje.
View moreJuly 26, 2024
Destination: Santiago
The service was excellent, and both the pickup and drop-off processes were very convenient.
View moreJuly 14, 2024
Destination: La Serena
El auto del aviso no era el mismo, pero similar que. Pensé que podía ser mejor
View moreJune 29, 2024
Destination: Santiago
Todo perfecto! El personal, tanto en el counter como en la oficina del estacionamiento, muy amables y dispuestos a ayudar
View moreJune 14, 2024
Destination: Puerto Natales
Very convenient and satisfactory.
View moreJune 7, 2024
Destination: Santiago
mas de 4 horas, nadie los conocia, no tienen oficina en el aeropuerto, nadie me estaba esperando, los numeros brindados no existian, un desastre
View moreMay 26, 2024
Destination: Temuco
Muy buen vehículo para lo requerido
View moreApril 13, 2024
Destination: Puerto Natales
Very satisfied. No need to return the car twice; they combined my four-day and one-day rentals into one.
View moreApril 13, 2024
Destination: Puerto Natales
Very satisfied!
View moreMarch 31, 2024
Destination: Puerto Montt
Very satisfied
View moreMarch 3, 2024
Destination: Calama
The staff gave us a car that had no air-conditioning working. We had to spend 2-3 hours total resolving this issue. After we got the new car, we got a punctured tire while driving on a highway. We had to get this repaired ourselves and chilean did not even compensate us. Overall poor quality vehicle and bad experience.
View moreFebruary 22, 2024
Destination: Puerto Natales
Excellent experience, the staff at the store spoke great English, making communication easy. They also provided valuable self-drive route information.
View moreJanuary 22, 2024
Destination: Santiago
There was no counter at the airport. It said there would be a pick-up with a sign at the airport, but I had to call them myself before they came. It was a new domestic Chery SUV.
View more